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[
  {
    "question": "What is Almosafer Wallet?",
    "answer": "Almosafer Wallet is a great way to earn rewards and pay for your hotel & flight bookings with ease. You can earn Wallet points by using one of our special voucher codes during promotional periods, and pay less for your next booking by redeeming your points!\n\nIt acts as a virtual storage of your discounts in the form of points. Depending on an offer, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to credit that will be added as points to your Wallet. Some offers may only give Wallet credit without a discount.\n\nThe points you earn will be added to your Wallet and displayed in the equivalent SAR value.\nEvery point earned equals SAR 1.\n\nYou can access your Wallet by going to the ‘My Wallet’ section under ‘My Account’ on our website, and under ‘Profile’ on our app and PWA (mobile web)."
  },
  {
    "question": "How can I earn Wallet points?",
    "answer": "You can earn Wallet points by using the special voucher code when making your booking through the KSA version of our website and app as well as our call centre, branches or WhatsApp number.\n\nOn web and app:\n\n1.Select the hotel or flight you want to book.\n2.On the payment page, apply the special promotional voucher code eligible for earning Wallet points. If it’s a split-voucher code, the instant discount will be deducted from your total (if applicable), and the Wallet points you earn will be added to your account once you complete the booking*. If it’s a voucher code for credit only, the points will be added to your Wallet.\n\nVia our call centre, branches and WhatsApp number:\n1.While making the booking, inform the travel advisor that you want to earn Wallet points. The advisor will guide you through the required steps (please ensure that you have an Almosafer account and are using a voucher code that is eligible for earning points)\n\nPlease note that you cannot earn points on ‘Pay Later’ hotel bookings; only bookings that are paid for immediately are eligible.\n\n*Note:\nIf you're signed in when making the booking, you will receive the points in your Wallet immediately.\nIf you don't have an account when making the booking, you will receive the points as soon as you create and verify your account.\nIf you have an unverified account and are not signed in when making the booking, you will receive the points as soon as you verify your account.\nIf you have a verified account but are not signed in when making the booking, you need to send an email to support@almosafer.com to receive your points."
  },
  {
    "question": "How can I redeem Wallet points?",
    "answer": "You can redeem Wallet points on bookings made through the KSA version of our website and app as well as our call centre, branches or WhatsApp number.\n\nOn web and app:\n\n1.When making a booking, you must be logged in and your account must be verified. If you forgot your password, click on “Forgot password” to reset it.\n2.Select the hotel or flight you want to book.\n3.On the payment page, Wallet will be displayed as a payment option if you have balance. If you select Wallet as a payment method, you can define the amount you want to redeem (subject to your Wallet balance). The amount will be deducted from your total. The remaining amount (if any) will have to be paid by card or Apple Pay (on iOS).\n\nVia our call centre, branches and WhatsApp number:\n\n1.To be able to redeem Wallet points via our call centre, branches and WhatsApp number, you need to have a verified mobile number in your profile. While making your booking and before you make the payment, inform the travel advisor that you want to redeem Wallet points. The advisor will verify your mobile number by sending you an SMS with an OTP (one-time password). Share this OTP with the advisor, define the amount you want to redeem (subject to your Wallet balance) so that the advisor can use it towards your booking. The amount will then be deducted from your total. The remaining amount (if any) will have to be paid by card, cash or bank transfer at the branch or via card or bank transfer through the call centre and WhatsApp.\n\nPlease note that you cannot redeem points on ‘Pay Later’ hotel bookings; only bookings that are paid for immediately are eligible."
  },
  {
    "question": "Can I pay for my booking in full with Wallet points?",
    "answer": "Yes, bookings can be paid in full by Wallet points. Please note that if your booking total has decimals e.g. SAR 1000.50, then points used will be rounded as follows:\n•If .50 or greater than .50 -  round up. An extra point will be deducted from your Wallet balance (as per the above example, you will be charged 1001 points)\n•If .49 or less than .49 - round down. The remaining decimal amount will be covered by Almosafer (as per the above example, you will be charged 1,000 points and Almosafer will take care of the remaining amount)"
  },
  {
    "question": "Which types of bookings can I pay for using Wallet points?",
    "answer": "On web and app, all flight bookings and hotel bookings that paid for immediately are eligible. Wallet points cannot be redeemed on ‘Pay Later’ hotel bookings. If you are using the website or app, please make sure you have Kingdom of Saudi Arabia as your selected country. In our branches and via our call centre or WhatsApp number, you can redeem Wallet points towards other services too, such as holiday packages and transfers."
  },
  {
    "question": "Can I use a voucher code or any other discount when redeeming Wallet points?",
    "answer": "No, Wallet points cannot be used in conjunction with a voucher code or auto-applied discounts."
  },
  {
    "question": "Can I earn other loyalty rewards when redeeming Wallet points?",
    "answer": "No. Bookings paid for by Wallet points are not eligible to earn rewards, such as ALFURSAN miles or Qitaf points."
  },
  {
    "question": "Can I earn other loyalty rewards when earning Wallet points?",
    "answer": "No. When earning Wallet points, you are not eligible to earn rewards from loyalty programmes for e.g. ALFURSAN miles or Qitaf points. You also can’t redeem Qitaf points."
  },
  {
    "question": "What happens if I amend a booking that I have redeemed Wallet points on?",
    "answer": "If your booking is eligible for an amendment, the fare difference and change fees cannot be paid by Wallet points.\nIn general, some bookings can be amended while some are non-changeable and non-refundable. Please refer to the cancellation policies and fare rules of the hotel or flight booking purchased. You can pay for amendments in the following ways:\n•Via call centre and WhatsApp: We accept credit and debit cards as well as bank transfers.\nAt our branches: We accept bank transfer, cash or credit/debit card where applicable."
  },
  {
    "question": "What happens if I cancel a booking that I have already redeemed Wallet points on?",
    "answer": "If your booking is eligible for a refund, the Wallet points used – after deducting cancellation and service fees – will be refunded to the Wallet. (To learn more about our cancellation and refund policies, please visit: https://www.almosafer.com/en/terms-and-conditions). Wallet points can only be refunded to the originally used Wallet and are non-transferable and cannot be exchanged for cash. Refunded points have a validity of three months from the date of refund, if not mentioned otherwise.\nBookings with a non-refundable cancellation policy are not eligible for refunds, regardless of the payment method."
  },
  {
    "question": "What if I forgot to pay with my Wallet when making the booking? Can I deduct the Wallet points value from my booking afterwards?",
    "answer": "No, unfortunately you can only use your Wallet points to deduct your payable amount when making the booking, not afterwards."
  },
  {
    "question": "What happens if I redeem Wallet points on a booking, but do not complete the booking?",
    "answer": "If you redeem Wallet points but do not complete the booking, your points will be transferred back to your Almosafer Wallet after approximately 20 minutes."
  },
  {
    "question": "What if I forgot to add the promotional voucher code when making the booking online? Can I add the discount and Wallet points to my booking afterwards?",
    "answer": "No, unfortunately you can only use the promotional voucher code when making the booking online, not afterwards."
  },
  {
    "question": "What if I don’t remember my login credentials?",
    "answer": "On web and app: To log in, you need to enter your email address or mobile number that you used to create your account and your password. If you forgot your password, click on ‘Forgot password’ to reset it.\nCall centre/branch: You don’t need login credentials. When making a booking with a travel advisor, just tell them your mobile number. They will send you an SMS with an OTP (one-time password). Give this OTP to the travel advisor to be able to use your Wallet points on the booking."
  },
  {
    "question": "Why do I get an SMS with an OTP every time I book via a travel advisor?",
    "answer": "This is for security purposes. This way you need to verify your identity every time so that no one else can access your Wallet balance but you."
  },
  {
    "question": "What if I forgot to mention that I want to pay with my Wallet when making the booking?\n Can I deduct the Wallet points value from my booking afterwards?",
    "answer": "No, unfortunately you can only use your Wallet points to deduct your payable amount when making the booking, not afterwards."
  },
  {
    "question": "What if I forgot to add the promotional voucher code when making the booking online?\n Can I add the discount and Wallet points to my booking afterwards?",
    "answer": "No, unfortunately you can only use the promotional voucher code when making the booking online, not afterwards."
  },
  {
    "question": "What if I used a promotional voucher code when making a booking online, but forgot to log in?",
    "answer": "You will receive the immediate discount on your payable amount (if applicable), but you will not earn Wallet points, because your order needs to be linked to your account. Please contact us at support@almosafer.com and we will link the booking to your account and allocate the points to your Wallet. However, please note that this process may take up to 5 days."
  },
  {
    "question": "What if I used a promotional voucher code when making a booking online, but didn’t have an account?",
    "answer": "You will receive the immediate discount on your payable amount (if applicable), but you will not earn Wallet points. Once you create an account with the same email address or mobile number you used for your booking and verify it, we will automatically link your previous orders so you will earn your Wallet points as well. Please note that Wallet points for every promotion have an expiry date and every expiry date is calculated based on the payment date of each booking."
  },
  {
    "question": "How can I check my Wallet balance?",
    "answer": "On web: Your balance is displayed in the ‘My Wallet’ section under ‘My Account’\nOn our app and PWA: Your balance is displayed in the ‘My Wallet’ section under ‘Profile’\nCall centre/branch: Our travel advisors can send you an SMS with your balance to your registered mobile number"
  },
  {
    "question": "How can I check the expiry date for my Wallet points?",
    "answer": "Every promotion that you can earn Wallet points through has a set expiry date for the points, which will be conveyed in the offer.\nOn web: You can check the next set of expiring points in the ‘My Wallet’ section under ‘My Account’\nOn our app and PWA: In the ‘My Wallet’ section under ‘Profile’\nCall centre/WhatsApp/branch: Our travel advisors can send a message to your registered mobile number with your balance and the number of points that will expire next."
  },
  {
    "question": "What happens if I was not logged in when making a booking?",
    "answer": "If you are not logged in when making the booking, the Wallet will not appear on the payment page as a payment option and you won’t be able to use it. Please make sure you are always logged in when making a booking, as we are unable to deduct the Wallet points from your bookings afterwards."
  },
  {
    "question": "What if I change my phone number?",
    "answer": "No problem. You can update your phone number on our website or app in your Profile/My Account. Once you update the number, you will receive an SMS with an OTP. Please ensure that you enter the OTP when prompted so that your new mobile number can be verified and is ready to use!"
  },
  {
    "question": "Can I cash my points out?",
    "answer": "No, points can only be redeemed towards bookings on Almosafer. Points are non-transferable and cannot be exchanged for cash."
  }
]