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[
  {
    "question": "What is Mokafa'a?",
    "answer": "Mokafa'a is the loyalty programme of Al Rajhi Bank that allows you to earn points when you make purchases using your Al Rajhi bank products. You can convert your Mokafa'a points to Almosafer Wallet points, which can be redeemed on bookings made on Almosafer. Please note that you cannot earn Mokafa'a points on Almosafer bookings that you're paying for using Al Rajhi cards."
  },
  {
    "question": "How can I convert Mokafa'a points to Almosafer Wallet points?",
    "answer": "You can currently convert Mokafa'a points through the Almosafer app only.\nTo convert your Mokafa'a points to Almosafer Wallet points, sign in with a verified account and go to the 'Add & earn points' section under 'Profile'. You can then choose the amount in SAR that you want to convert from Mokafa'a points and select 'Proceed'.\n250 Mokafa'a points = SAR 1\nEnter the email address you want us to send the confirmation email & invoice to.\nThen enter your Mokafa'a-registered mobile number and tap on ‘Request PIN’ to receive a one-time authentication code via SMS. Enter the PIN you received and confirm.\nThe Mokafa’a points will then be converted to Almosafer Wallet points and added to your Wallet.\nOnce the process is complete, the transaction cannot be reversed."
  },
  {
    "question": "How long will it take for my Mokafa'a points to be converted into Almosafer Wallet points?",
    "answer": "Your Mokafa'a points will be converted immediately after you enter the PIN and submit it."
  },
  {
    "question": "Can I redeem Mokafa'a points on Almosafer bookings?",
    "answer": "You cannot directly redeem Mokafa'a points on Almosafer bookings. You can only convert Mokafa'a points to Almosafer Wallet points and these Wallet points can then be redeemed on Almosafer bookings."
  },
  {
    "question": "Can I earn Mokafa'a points on Almosafer bookings?",
    "answer": "No, you cannot earn Mokafa'a points on Almosafer bookings."
  },
  {
    "question": "When will my converted points expire?",
    "answer": "The Almosafer Wallet points you get after converting Mokafa'a points are valid for one year from the date of conversion."
  },
  {
    "question": "Can I convert Almosafer points back to Mokafa'a points?",
    "answer": "No, once your Mokafa'a points have been converted to Almosafer Wallet points, they cannot be reversed."
  },
  {
    "question": "Where can I see the Wallet points that have been converted from Mokafa'a points ?",
    "answer": "On the app, sign in to your Almosafer account and go to 'My Wallet' under 'Profile' to see your Wallet balance. You can also see your Wallet points in the confirmation email you receive after the conversion."
  },
  {
    "question": "I did not receive the Mokafa'a points that I converted. What should I do?",
    "answer": "If the Mokafa'a points that you converted to Almosafer Wallet points do not appear under 'My Wallet', kindly reach out to our travel advisors."
  },
  {
    "question": "Why do I get an \"insufficient balance\" message when I try to convert my Mokafa'a points?",
    "answer": "This is because your Mokafa’a points balance is lower than the selected conversion amount. Please select a different amount to proceed."
  },
  {
    "question": "What if I want to choose a custom amount to convert?",
    "answer": "There is no option to enter a specific amount right now. You can only choose an amount from the available options."
  },
  {
    "question": "I tapped on ‘Request PIN’, but didn't receive a PIN. What should I do?",
    "answer": "Make sure that you have entered your Mokafa'a registered mobile number. If you don't receive a PIN with a second attempt, please get in touch with our travel advisors."
  },
  {
    "question": "How can I earn mokafaa points on Almosafer bookings?",
    "answer": "Once you’ve chosen your preferred hotel, chalet or flight, proceed with the booking process.\n\n For app & web bookings: On the payment page, select the option to earn mokafaa points under ‘Earn rewards'.\n Enter your mokafaa-registered mobile number, then click on ‘Continue’ and complete your booking.\n You will earn your mokafaa points within 14 days from the date of check-in or departure.\n\nFor offline bookings : You can share your mokafaa-registered mobile number with our travel advisor before the booking is confirmed."
  },
  {
    "question": "Can I earn mokafaa points on all Almosafer bookings?",
    "answer": "No, you can earn mokafaa points on hotels, Chalets+ and flight bookings only."
  },
  {
    "question": "How long will it take for my earned points to be credited to my mokafaa account?",
    "answer": "You will receive your mokafaa points within 14 days from the date of check-in or departure."
  },
    {
    "question": "When will my earned mokafaa points expire?",
    "answer": "The validity of the earned points is as per standard mokafaa terms and conditions."
  },
  {
    "question": "If I cancel my booking, will I earn mokafaa points?",
    "answer": "No, you will not be able to earn mokafaa points if you cancel your booking."
  },
  {
      "question": "I did not receive the mokafaa points that I earned. What should I do?",
    "answer": "If you do not receive your mokafaa points within 14 days from the date of check-in or departure, kindly reach out to our travel advisors."
  },
    {
      "question": "Can I earn mokafaa points along with another offer or voucher code?",
    "answer": "No, you cannot earn mokafaa points along with an offer or when you use a voucher code."
  },
    {
      "question": "Can I earn mokafaa points along with Wallet points or other loyalty programmes?",
    "answer": "No, you cannot earn mokafaa points when you earn/redeem Wallet points or loyalty programmes like Qitaf."
  },  
      {
      "question": "Can I earn mokafaa points if I submit my mokafaa-registered phone number after I complete my booking?",
    "answer": "No, you cannot earn mokafaa points if you submit your mokafaa-registered phone number after you complete your booking."
  }
]