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{
  "intro": "As we care about your rights, kindly review these terms and conditions carefully before using the website.\nThe www.almosafer.com website (henceforth referred to as Almosafer or ‘the website’ or ‘the company’ in all policies, T&Cs and FAQs), including the mobile site, smartphone applications for iOS, Android and Windows is a subsidiary of Seera Group, incorporated in Riyadh, Saudi Arabia.",
  "data": [
    {
      "title": "General",
      "data": [
        {
          "title": "By accessing and using the website and app, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the \"Agreement\"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website and app in accordance with all terms and conditions herein."
        },
        {
          "title": "Modification of Terms",
          "content": "Almosafer tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the Almosafer website.\n\nThe website contains information about the products and services Almosafer and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions."
        },
        {
          "title": "Site Availability",
          "content": "While the website uses all reasonable endeavours to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption."
        },
        {
          "title": "Disclaimer of Warranties and Limitation of Liability",
          "content": "The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.\n\nYour access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.\n\nSubject to applicable law, under no circumstance is Almosafer and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions."
        },
        {
          "title": "Acceptable Use",
          "content": "When using the website you declare and agree:\nTo use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.\nTo use the website services to make only legitimate reservations.\nYou are at least 18 years of age and you possess the legal authority to create a binding legal obligation.\nYou will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;\nNot to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.\nNot to deface, alter or interfere with the front end \"look and feel\" of the website or the underlying software code.\nNot to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.\nTo all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.\nNot to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.\nNot to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.\nNot to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.\nNot to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.\nNot do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.\nAlso, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.\nViolate this Agreement or any applicable legislation in any other manner.\nUpload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.\nUpload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.\nDelete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.\nFalsify the origin or source of software or other material contained in a file that is uploaded.\nAdvertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.Use this website or its contents for any commercial purpose;\nAccess, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;\nViolate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;\nTake any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;\nDeep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or\n‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.\n\nNot to host, display, upload, modify, publish, transmit, update or share the following:\nInformation belonging to another person for which the user does not have any right.\nInformation that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.\nInformation that infringes any Patent, Trademark, Copyright or other Proprietary rights.\nInformation that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.\nInformation that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.\nInformation that impersonates another person.\n\nIf the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Almosafer reserves the right to:\nWarn you that you have breached these terms and conditions, and ask you to stop such conduct;\nDelete any material or content which you may have posted without notice to you;\nTake measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;\nCancel any bookings and/or reservations that you may have with Almosafer without reference to you;\nReport your activities to an internet service provider or relevant authorities;\nTake legal action against you.\n"
        },
        {
          "title": "Copyright and Trademarks",
          "content": "All content of the Almosafer website is subject to copyright.\n\nThe website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.\n\nThe website, sister companies’ names, and any other product or trade names of Almosafer referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.\n"
        },
        {
          "title": "Mobile Terms",
          "content": "By using Almosafer mobile apps to access the Almosafer and/or any other sister Company Services (the \"Mobile Service\"), you accept and agree to be bound by the terms and conditions of the Almosafer website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.\n\nBy using the Mobile Service, you understand and agree that Almosafer has no obligation to maintain, support, upgrade, or update the Mobile Service, or to provide all or any specific content through the Mobile Service. You further understand and agree that we may access, collect, and use information, which may include personally identifiable information, which your mobile device automatically makes available to our mobile app, consistent with our Privacy Policy.\n"
        },
        {
          "title": "Use of Credit Card",
          "content": "We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.\nWe accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website / mobile apps during the booking process.\nWe accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site / app kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.\nYour credit card / debit card will be debited when you click on the confirm button.\nThe tickets shall be delivered to you to your registered email address once the payment has been confirmed by our payment gateway.\nDisclaimer: Almosafer accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorised access occurring in connection with the provision of credit / debit card data. Almosafer will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit / debit card usage on this website even if Almosafer has been advised of the possibility of these damages.\n\nWe will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.\n"
        },
        {
          "title": "Fraud Management",
          "content": "If your booking or account shows signs of fraud, abuse, or suspicious activity, the website may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Almosafer accounts. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Almosafer Customer Care.\n\nThe website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Almosafer’s systems, as well as its clients’ interests, are and remain, well-protected. Towards this end, Almosafer may take various steps to verify and confirm the authenticity, enforceability and validity of bookings placed by you.\n\nIf Almosafer, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, then Almosafer may cancel the said bookings at any time before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Almosafer."
        },
        {
          "title": "Conditions of Carriage",
          "content": "The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.\n\nThe carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances."
        },
        {
          "title": "Indemnity & Limitation of Liability",
          "content": "As a condition of use of the Almosafer website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.\n\nIn no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third-party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Two hundred Rial (SAR 200), whichever is less."
        },
        {
          "title": "Waiver",
          "content": "The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Almosafer."
        },
        {
          "title": "Links to Third-Party Websites",
          "content": "The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.\nYou assume sole responsibility for use of third-party links and pointers."
        },
        {
          "title": "Grievances",
          "content": "If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.\n\nHow to reach Almosafer:\nEmail us directly at info@almosafer.com or call us from within Saudi at 920 000 997 or call +(966) 114 846 262 from outside of Saudi."
        },
        {
          "title": "Choice of Law and Jurisdiction",
          "content": "Your use of the website and the terms and conditions is subject to the laws of the Kingdom of Saudi Arabia and you agree to submit to the exclusive jurisdiction of the courts of Saudi Arabia. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location."
        },
        {
          "title": "Notice",
          "content": "Almosafer may provide you with notices and communications by email, regular mail or postings on the site or by any other reasonable means. Except as otherwise set forth herein, notice to the website must be sent by courier or registered mail to and the website having its registered office at Al Tahlia Street, next to Motoon Tower, Riyadh, KSA."
        }
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    },
    {
      "title": "Flights",
      "data": [
        {
          "title": "Mobile Bookings",
          "content": "You can book for a limited number of travellers per transaction on the app. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online or via the app and unaccompanied minor bookings also need to be made via our call centre or our offices.\n\nAll reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage."
        },
        {
          "title": "Travel Requirements",
          "content": "Some destinations booked through Almosafer might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.\n\nThe displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.\n\nYou are also advised to check with your doctor whether you are required to undergo immunisation prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements."
        }
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    },
    {
      "title": "Hotels",
      "data": [
        {
          "title": "Types of Accommodations",
          "content": "Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Almosafer (will be referred to as Almosafer or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows."
        },
        {
          "title": "Mobile booking",
          "content": "If you decide to make a reservation through Almosafer, you are agreeing to the price stated as well as the terms and conditions mentioned on the app. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Almosafer to the email used to make the booking. Almosafer reserves the right to reject bookings as set out in the ‘Right to cancel’ section below."
        },
        {
          "title": "Accommodation information",
          "content": "Information provided by Almosafer is sourced from numerous suppliers and accommodations. While Almosafer will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.\n\nPrices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”."
        },
        {
          "title": "Accommodation classification",
          "content": "The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Almosafer does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the app."
        },
        {
          "title": "Right to cancel",
          "content": "Almosafer reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:\n\nBreach of Almosafer’s terms and conditions\nAccommodation closure\nIncorrect rate\nForce majeure events\nTrade or economic sanctions\nEmbargoes, legal restrictions\nFraud or theft\nSuspected criminal activity\nSubmission of misleading or erroneous information\nCredit card problems\nInappropriate behavior\nThreats or insults\n\nIf a booking is rejected or cancelled by Almosafer and a payment has already been made, the total booking value will be refunded.\n\nWe also reserve the right to bar (or “blacklist”) users from Almosafer’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.\n\nAlmosafer might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Almosafer is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed."
        },
        {
          "title": "Prices and additional charges by accommodations",
          "content": "Display of prices\n\nPlease be aware that all the prices mentioned on our website and app are based on the dates and number of guests requested (unless indicated otherwise). Almosafer will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.\n\nThe final amount a customer is requested to pay will be stated clearly before finalising the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.\n\nWhat is included in the rate is displayed on the website and app (under the accommodation information section or prior to the final booking confirmation) and/or in the confirmation email/voucher.\n\nThe standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.\n\nInsurance of any kind is not included in the rates."
        },
        {
          "title": "Taxes collected directly at accommodation",
          "content": "Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.\n\nTaxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice."
        },
        {
          "title": "Consumption fees",
          "content": "The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Almosafer and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.\n\nDuring certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page."
        },
        {
          "title": "Transportation Fees",
          "content": "For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Almosafer does not organise any transportation service at the moment. This is always organised and offered by or on behalf of the accommodation, which is responsible for such transportation services. Almosafer does not assume any liability for the quality, safety, frequency or service levels of such transportation services.\n\nFor more information regarding whether or not a service is included, get in touch with our support team at support@almosafer.com or the accommodation directly."
        },
        {
          "title": "Pay now or pay later",
          "content": "To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date (‘Pay Later’). Sometimes you will be offered only one of the options, meaning that this accommodation offers certain rates based on whether it is a ‘Pay later’ booking or one that has to be paid for right away. The ‘Pay later’ option is available on the Almosafer website and app."
        },
        {
          "title": "Book now, pay now",
          "content": "If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website/app offers. Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Almosafer vouchers are not valid for ‘Pay Later’ bookings and can only be redeemed with bookings that are paid for immediately."
        },
        {
          "title": "Book now, pay later",
          "content": "Upon completion of your booking for a ‘Pay Later’ hotel, your booking is secured with the hotel. In order to confirm your booking, you must complete full payment of the booking amount before the due date specified on your confirmation email and on the booking page. Payments can be processed via the link in your email, on web, through the app or directly through our call centre via credit card, debit card, or bank transfer."
        },
        {
          "title": "Currency Conversion",
          "content": "Based on the web or app country selected, you will be charged in the local currency of the respective country.\n\n- almosafer.com payments are charged in Saudi Riyals\n- ae.almosafer.com payments are charged in Emirates Dirhams\n- kw.almosafer.com payments are charged in Kuwaiti Dinars\n- eg.almosafer.com payments are charged in Egyptian Pounds\n- bh.almosafer.com payments are charged in Bahraini Dinars\n\nAny currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy."
        }
      ]
    },
    {
      "title": "Chalet+",
      "data": [
        {
          "title": "Types of Accommodations",
          "content": "You can view and book different kinds of alternative accommodations such as chalets and istirahas."
        },
        {
          "title": "Mobile booking",
          "content": "If you decide to make a reservation through Almosafer, you are agreeing to the price stated as well as the terms and conditions mentioned on the app and the website. Once you complete your booking, you will receive a confirmation email with a voucher. Almosafer reserves the right to reject bookings as set out in the ‘Right to cancel’ section below."
        },
        {
          "title": "Accommodation information",
          "content": "Information found on Almosafer is provided by the property. While Almosafer will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability. \n\nPrices displayed are inclusive of taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges, such as a security deposit (refundable upon check-out), that have to be paid directly at the property and these are not included in the total booking amount. In the event of any disputes between you and the host, the host is entitled to keep the security deposit. "
        },
        {
          "title": "House rules",
          "content": "There is a section called ‘House rules’ under each property which lists down a set of rules for the specific property that have been set by the host. We recommend you to read and understand them before you make a booking. By making a booking, you’re agreeing to the house rules defined by the host. Almosafer will not be responsible for any disputes that may arise or any penalties set by the host in the event of any non-compliance of the rules."
        },
        {
          "title": "Security deposit ",
          "content": "You may be required to pay a security deposit (refundable upon check-out) to the host before checking in. The security deposit amount is variable and is set by the host for the specific property. This deposit will be held by the host in case of any disputes or damages to the property. Almosafer will not be responsible for any penalties set by the host, in the event of any disputes, damages to the property or any non-compliance of the house rules defined by the host. Almosafer does not intervene in any disputes that arise between you and the host and must be resolved between the parties concerned. \n\nCheck-in and check-out\n\nCheck-in and check-out times are set by the hosts and typically cannot be changed. However, after your booking has been confirmed, you can get in touch with the host directly and request for an early check-in or late check-out.  If you are booking for more than one day, the check-out time may vary depending on certain factors. Please reach out to us if you have any questions."
        },
        {
          "title": "Right to cancel",
          "content": "Almosafer reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:\n\nBreach of Almosafer’s terms and conditions\nAccommodation closure\nIncorrect rate\nForce majeure events\nTrade or economic sanctions\nEmbargoes, legal restrictions\nFraud or theft\nSuspected criminal activity\nSubmission of misleading or erroneous information\nCredit card problems\nInappropriate behavior\nThreats or insults\n\nIf a booking is rejected or cancelled by Almosafer and a payment has already been made, the total booking value will be refunded.\n\nWe also reserve the right to bar (or “blacklist”) users from Almosafer’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.\n\nAlmosafer might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Almosafer is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed."
        },
        {
          "title": "Prices and additional charges by accommodations",
          "content": "Please be aware that all the prices mentioned on our website and app are based on the dates. Almosafer will display the rate inclusive of taxes on the website and app during the booking journey. The final amount a customer is requested to pay will be stated clearly before finalising the booking. When you book a property, you are agreeing to pay all the charges for your booking. Once the booking is confirmed, a binding contract is formulated between you and the host."
        },
        {
          "title": "Payment",
          "content": "The total amount of the booking will be deducted at the time of the booking. Please note that your card must be valid and have sufficient funds in order to complete the booking. "
        },
        {
          "title": "COVID-19 safety",
          "content": "You are required to follow all the COVID-19 precautionary measures and rules that are in compliance with the existing rules set by the government of Saudi Arabia. "
        },
        {
          "title": "Cancellation policy",
          "content": "Bookings for all properties are only partially refundable and a cancellation fee will apply if you cancel a booking. You will be charged anywhere between 5% to 50% of the booking value (as set by the host).\nThe cancellation policy and any other rules, standards or requirements identified in the property or during check-out form part of your contract with the host. \nIf you had to cancel a booking due to reasons outside your control, other policies may take precedence over the cancellation policy and determine the amount that is refunded to you. If something exceptional or unforeseeable beyond your control forces you to cancel a reservation, you may be eligible for a partial or full refund under Extenuating Circumstances including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents or pandemics.\nIf the host cancels after you make your booking, you will get the full refund to the same mode of payment used during the booking. You will also be given an option to get the refund amount credited to your Almosafer Wallet as points that can be redeemed on future bookings."
        }
      ]
    }
  ]
}