aquita

Favorite
Manage a support team
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Analyze thousands of support tickets to spot trends the product team can use

Least Favorite
Dig through activity logs to troubleshoot a customer's broken Zap
Write and maintain thousands of pages of help documentation