Ratchet.io network problems

curl

$ curl -v ratchet.io -L
* About to connect() to ratchet.io port 80 (#0)
*   Trying 50.97.241.205...
* Operation timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host

traceroute

$ traceroute ratchet.io
traceroute to ratchet.io (50.97.241.205), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  20.157 ms  23.288 ms  24.967 ms
 2  192.168.4.1 (192.168.4.1)  12.503 ms  58.907 ms  75.276 ms
 3  180.180.124.1 (180.180.124.1)  93.989 ms  6.509 ms  10.119 ms
 4  172.17.53.17 (172.17.53.17)  5.328 ms  3.831 ms  5.590 ms
 5  node-55.203-114-118.static.totisp.net (203.114.118.185)  19.186 ms  46.913 ms  100.689 ms
 6  61.19.15.185 (61.19.15.185)  175.992 ms
    61.19.15.245 (61.19.15.245)  122.238 ms
    ten-3-1.cwt-gw-01.totisp.net (203.114.118.130)  157.973 ms
 7  bun-eth-3.cwt-core-01.totiig.net (180.180.255.77)  423.888 ms
    bun-eth-4.cwt-core-01.totiig.net (180.180.255.81)  65.719 ms
    61.19.9.113 (61.19.9.113)  72.734 ms
 8  61.19.9.18 (61.19.9.18)  106.728 ms  196.323 ms  330.307 ms
 9  61.19.9.150 (61.19.9.150)  365.065 ms
    po0-2-0-0.sg.totiig.net (180.180.248.246)  357.769 ms
    po-0-2-5-0.sg-pop.totiig.net (180.180.255.166)  914.674 ms
10  36351.sgw.equinix.com (202.79.197.69)  46.978 ms  125.741 ms  153.861 ms
11  ae1.bbr01.eq01.tok01.networklayer.com (50.97.18.164)  464.154 ms  469.656 ms  461.064 ms
12  ae2.bbr02.eq01.sjc02.networklayer.com (50.97.18.160)  535.750 ms  700.238 ms  740.569 ms
13  ae5.dar02.sr01.sjc01.networklayer.com (173.192.18.251)  314.169 ms  660.346 ms  244.902 ms
14  po2.fcr01.sr01.sjc01.networklayer.com (50.23.118.133)  271.872 ms  750.901 ms  693.032 ms
15  * * *
16  * * *
17  * * *