ActivityEventListenerHelper.js

({
    navigateToActivityRecord : function(component,event,helper,ActivityRecord_ID) { 

        //Workspace API used to open the activity in sub tabs in console app
        var workspaceAPI = component.find("workspace"); //get the workspace component
        workspaceAPI.isConsoleNavigation().then(function(response) {  //check if it is console app
            workspaceAPI.getEnclosingTabId().then(function(tabId) { //get the parent tab id
                return workspaceAPI.openSubtab({ //open sub tab
                    recordId: ActivityRecord_ID, //record id of activity
                    focus: true, //make the tab in focus
                    parentTabId : tabId //parent tab
                }).then(function(response) {
                    workspaceAPI.getTabInfo({
                        tabId: response
                    }).then(function(tabInfo) {
                        console.log("The url for this tab is: " + tabInfo.url);
                    });
                })
                .catch(function(error) { //catch errors
                    console.log('Error here >> ' + error);
                    //if(error == 'Error: API `openTab` is not currently supported in this application.'){
                    var urlEvent = $A.get("e.force:navigateToSObject");
                    urlEvent.setParams({
                        "recordId": ActivityRecord_ID,
                        "isredirect": "true"
                    });
                    urlEvent.fire();
                    
                });
            })
            .catch(function(error) {
                console.log(error);
            });
        })
        .catch(function(error) {
            console.log('catch : '+ JSON.stringify(error));
        }); 
    }

 
 })