What a disgrace.
Your trains rarely arrive on time, consistently late and usually without a/c or any available seating. Where is the money that I’m spending on your ‘service’ on a daily basis going exactly ?
I’ve been using your ‘service’ for four (very) long years and in that time the ‘service’ has not improved once, in fact it’s steadily declined. Congratulations. I realise there are factors outside of VLine’s control (city congestion) but c’mon, a lot of the problems stem from lack of co-ordination, organisation and just generally caring about the ‘service’ you provide to hundreds of paying customers who rely on your ‘service’. It’s no secret that your lack of ‘service’ is directly affecting the lives of hundreds of people, consistently causing them to arrive home late to their husbands, wives and kids.
I would be ashamed and disgusted to work for VLine. It’s arrogant to continue to treat your customers with such disrespect and contempt by not doing a DAMN THING ABOUT FIXING THE SERVICE.
VLine management should especially be ashamed of themselves.. pretending to give a damn by travelling on ‘peak’ services to hear from customers. Want to hear the real deal ? Stand and talk to your customers on the 7:01 AM Geelong → Southern Cross, or the 5:29 PM Southern Cross → Geelong.
How about thinking outside of the box, try something different? At least try SOMETHING to fix the mess that has become our daily grind, the worst part of our day. We’re not alone in the worl with public transport problems, but look to other countries that are much, much larger than us (Japan) who manage to have a fantastic public transport system. How about start with more services? Oh, the platforms aren’t long enough. Hmm, how about run two slightly shorter services? Or experiment with different times?
At least show some sort of sign that VLine has a beating heart and actually cares about improving it’s ‘service’.
C’mon VLine, fix this shit.