What a disgrace.
Your trains rarely arrive on time, consistently late and usually without a/c or any available seating. Where is the money that I’m spending on your ‘service’ on a daily basis going exactly ?
I’ve been using your ‘service’ for four (very) long years and in that time the ‘service’ has not improved once, in fact it’s steadily declined. Congratulations. I realise there are factors outside of VLine’s control (city congestion) but c’mon, a lot of the problems stem from lack of co-ordination, organisation and just generally caring about the ‘service’ you provide to hundreds of paying customers who rely on your ‘service’. It’s no secret that your lack of ‘service’ is directly affecting the lives of hundreds of people, consistently causing them to arrive home late to their husbands, wives and kids.
I would be ashamed and disgusted to work for VLine. It’s arrogant to continue to treat your customers with such disrespect and contempt by not doing a DAMN THING ABOUT FIXING THE SERVICE.
VLi