ServiceNow - Inbound Email Action - Create Story

Inbound Email Action - Create Story.xml

<?xml version="1.0" encoding="UTF-8"?>
<unload unload_date="2024-02-16 00:10:43">
<sysevent_in_email_action action="INSERT_OR_UPDATE">
<action>record_action</action>
<active>true</active>
<assignment_operator/>
<condition_script/>
<description/>
<event_name>email.read</event_name>
<filter_condition table="sys_email">subjectSTARTSWITHNEWSTRY|^EQ<item goto="false" or="false" field="subject" endquery="false" value="NEWSTRY|" operator="STARTSWITH" newquery="false"/>
<item goto="false" or="false" field="" endquery="true" value="" operator="=" newquery="false"/>
</filter_condition>
<from display_value=""/>
<name>Create Story</name>
<order>100</order>
<reply_email/>
<required_roles/>
<script><![CDATA[//	Note: current.opened_by is already set to the first UserID that matches the From: email address
current.html_description = "received from: " + email.origemail + "\n\n" + email.body_text;
current.short_description = email.subject.substr(8);
if (current.canCreate()) current.insert();]]></script>
<stop_processing>true</stop_processing>
<sys_class_name>sysevent_in_email_action</sys_class_name>
<sys_created_by>aj@grayscale.ca</sys_created_by>
<sys_created_on>2024-02-15 00:00:00</sys_created_on>
<sys_domain>global</sys_domain>
<sys_domain_path>/</sys_domain_path>
<sys_id>ede0d80f1b944e10e89734cf034bcbee</sys_id>
<sys_mod_count>4</sys_mod_count>
<sys_name>Create Story</sys_name>
<sys_overrides display_value=""/>
<sys_package display_value="Global" source="global">global</sys_package>
<sys_policy/>
<sys_scope display_value="Global">global</sys_scope>
<sys_update_name>sysevent_in_email_action_ede0d80f1b944e10e89734cf034bcbee</sys_update_name>
<table>rm_story</table>
<template/>
<type/>
</sysevent_in_email_action>
</unload>

Import this .XML file to your ServiceNow instance to allow the creation of an Agile STRY record when you send an email with the subject line: NEWSRTY|your short description.