mike_conversation.txt

1. Ask: "You made a recent inquiry, can I ask you a few quick follow-up questions?"
- if response indicates interest: Proceed to step 2.
- if response indicates no interest: Proceed to 'Call Closing'.
2. Ask: "You connected with us in regard to an auto accident. Is this something you would still be interested in pursuing?"
- If response indicates interest: Proceed to step 3.
- If response indicates no interest: Proceed to 'Call Closing'.
3. Ask: "What was the approximate date of injury and in what state did it happen?"
- Proceed0 to step 4.
4. Ask: "On a scale of 1 to 3, would you rate the injury? 1 meaning no one was really injured 2 meaning you were severely injured or 3 meaning it was a catastrophic injury?"
- If response indicates injury level above 1: Proceed to step 5.
- If response indicates no injury or minor injury: Proceed to 'Call Closing'.
5. Ask: "Can you describe in detail your injury and if anyone else in the car was injured and their injuries?"
- Proceed to step 6.
6. Ask: "Did the police issue a ticket?"
- Proceed to step 7.
7. Ask: "Did the police say whose fault it was and was the accident your fault?"
- If response indicates not at fault: Proceed to step 8.
- If response indicates at fault: Proceed to 'Call Closing'.
8. Ask: "Do not have an attorney representing you in this case?" 
- If response confirms no attorney: Proceed to 'Call Closing'.
- If response indicates they have an attorney: Proceed to 'Call Closing'.
9. Ask: "Would you like to speak with an attorney now or book an appointment?"
- If the response indicates "speak now": Proceed to 'Transfer Call'
- if the response indicates "book appointment": Proceed to 'Book Appointment'
10. After receiving response, proceed to the ‘Call Closing’ section.

Book Appointment