Workaround for the bug where the conversations icon disappears sometimes.

AndroidManifest.xml

<?xml version="1.0" encoding="utf-8"?>
<manifest xmlns:android="http://schemas.android.com/apk/res/android"
    package="com.example.myapplication">

    <application
        android:name=".MainApplication"
        ...
        android:theme="@style/AppTheme">
      
        <!-- Remember to declare the CustomHelpCenterActivity -->
        <activity
            android:name=".CustomHelpCenterActivity"
        />
        ...
    </application>

</manifest>

CustomHelpCenterActivity.java

import android.view.Menu;
import android.view.MenuItem;

import zendesk.support.guide.HelpCenterActivity;

// Extend Zendesk's Activity and override onPrepareOptionsMenu to always show the menu.
public class CustomHelpCenterActivity extends HelpCenterActivity {
    
    @Override
    public boolean onPrepareOptionsMenu(Menu menu) {
        boolean show = super.onPrepareOptionsMenu(menu);

        MenuItem conversationsMenuItem = menu.findItem(com.zendesk.guide.sdk.R.id.fragment_help_menu_contact);

        if (conversationsMenuItem != null) {
            conversationsMenuItem.setVisible(true);
        }

        return show;
    }
}

Launcher.java

import zendesk.configurations.Configuration;
import zendesk.support.guide.HelpCenterActivity;

public void launchCustomHelpCenterActivity() {
        Intent intent = new Intent(this, CustomHelpCenterActivity.class);
  
        // You can use the Zendesk HelpCenterActivity builder to get a config. 
        // This config must be passed or else the CustomHelpCenterActivity will
        // not open.
        Configuration configuration = HelpCenterActivity.builder().config();
        intent.putExtra("ZENDESK_CONFIGURATION", configuration);

        startActivity(intent);
}