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Last active August 26, 2020 16:59
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Amazon Drive Update
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content.md

Dear Customer,

We’re writing to let you know about an upcoming change that may affect how you access your content on Amazon Drive, and to help you take steps to keep your content safe.

We understand that you have used Synology Cloud Sync or Hyper Backup on Synology NAS to store information on Amazon Drive.

Amazon will discontinue access to Amazon Drive by Synology Cloud Sync and Hyper Backup starting on November 1st, 2020. Neither application will have access to Amazon Drive after November 1st, 2020, and the only way you will be able to access your stored content will be via Amazon Drive or Amazon Photos web, desktop, and mobile apps.

To ensure a smooth transition, we urge all Synology Cloud Sync and Hyper Backup users to follow these steps:

For Photo and Video content:

  1. If you haven’t already, download the Amazon Photos mobile or desktop app. (The mobile app is for photos and videos stored on your phone. The desktop app saves content stored on a hard drive or computer.) Or, you can use the web version by visiting: https://www.amazon.com/photos. Check to see if your content includes encrypted files or special file formats. If your files are encrypted, you’ll need to save the content in a different format. More information on how to access backup and encrypted data has been provided by Synology and can be found by visiting: https://sy.to/rogvp
  2. Upload your unencrypted content to Amazon Photos, using the apps or website.

For other files:

  1. If you haven’t already, download the Amazon Cloud Drive app. Or, you can use the web version by visiting: https://www.amazon.com/clouddrive. Check to see if your content includes encrypted files or special file formats. If your files are encrypted, you’ll need to save the content in a different format. More information on how to access backup and encrypted data has been provided by Synology and can be found by visiting: https://sy.to/rogvp
  2. Upload your unencrypted content to Amazon Drive, using the app or website.

After completing these steps, you’ll be able to access your content even after access to Drive by Synology Cloud Sync and Hyper Backup are discontinued.

We understand this may be a difficult adjustment, and apologize for any inconvenience.

Thank you, Amazon Photos and Drive team

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