mass_update_of_zendesk_tickets.rb

require 'zendesk_api'
require 'yaml'

class ZendeskClientBuilder
  def self.build
    zendesk_config = YAML.load(File.read('../config/zendesk.yml'))["production"]

    ZendeskAPI::Client.new { |config|
      config.url = "https://govuk.zendesk.com/api/v2/"
      config.username = zendesk_config["username"]
      config.password = zendesk_config["password"]
    }
  end
end

client = ZendeskClientBuilder.build
tickets = client.search(query: 'tags:"a_tag" description:"some string"')

applicable_tickets = []
tickets.all {|ticket| applicable_tickets << ticket unless ticket.tags.include?("some_tag")}

puts "Number of tickets: #{applicable_tickets.size}"
puts applicable_tickets.map(&:id).inspect

applicable_tickets.each do |t|
  t.tags += ["some_tag"]
  t.save
  print "."
end

Hi!
Just wondering if I can use this code somehow to get an alert once there is a new ticket on my queue. I used Distiller applet for Firefox but it is not working anymore for link zendesk.com/agent/dashboard. Any suggestion?