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How @ messages in Hipchat should be used
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gistfile1.md

The @ Symbol in Hipchat

At KISSmetrics, our team is distributed around the United States World. When we interview candidates a common question is, how do we like working remotely.

We love it. We use Hipchat as our water cooler, break room, and discussion area.

In Hipchat, anytime someone mentions you with an @ in front of your name the dock bounces and a sound goes off. This means that someone is attempting to bring something to your attention. There is also an @all that will ping everyone that is in the room, even if they are offline and an @here that will ping only those in the room that are active.

When using the @ symbol please remember that a person should be mentioned only when you need there attention. Not when you are talking about them and don't need there input. The symbol SHOULD ONLY be used when the person needs to be brought into the conversation. It SHOULD NOT be used when mentioning the person in general.

Bad

  • Why doesn't @Brett like the overuse of the @ symbol?
  • Did you hear that @Brett is going to the movies this weekend?

Good

  • Something is breaking. @Brett, @Waffles, and @Ernest: Any insight into what's going on?
  • @Brett what movie are you going to see this weekend?
@lenards
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lenards commented Nov 6, 2013

Here is my fork the corrects the issue about team being just in the "United States":

https://gist.github.com/lenards/7340034

Plus, some other silly edits that I didn't need to make - but I did anyway.

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