Troubleshooting issues with comcast

Comcast Troubleshooting

Testing Notes:

1) Resetting the modem has done nothing
2) Connecting my computer directly to the modem has done nothing
3) Line test shows some packet loss: http://www.dslreports.com/linequality/nil/2579328
4) Bandwidth tests show normal for local sites and less than 1/10th normal speed from the east coast
5) Surfing is hit of miss. Sometimes the site loads sometimes i have to refresh the page a couple times to get it to load.
6) Steaming video or flash is impossible. Worse than dial up. Its not slow to stream it just stops streaming the middle never to continue
7) Traces are hit for miss. Some work some timeout after 64 hops.

trace - att.net

traceroute www.att.net
traceroute to www.att.net (216.77.188.73), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  0.731 ms  0.312 ms  0.474 ms
 2  * * *
 3  te-7-1-ur01.sfpine.ca.sfba.comcast.net (68.87.197.233)  9.475 ms  8.871 ms  9.192 ms
 4  68.85.154.70 (68.85.154.70)  10.732 ms  10.799 ms  10.955 ms
 5  pos-1-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.91.229)  14.520 ms  11.034 ms  11.770 ms
 6  pos-0-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.85.186)  24.503 ms  22.687 ms  26.491 ms
 7  pos-0-0-0-0-pe01.600wseventh.ca.ibone.comcast.net (68.86.86.58)  22.386 ms  25.520 ms  23.794 ms
 8  192.205.37.29 (192.205.37.29)  21.256 ms  23.182 ms  21.528 ms
 9  cr2.la2ca.ip.att.net (12.122.129.62)  61.575 ms  59.673 ms  57.503 ms
10  cr2.dlstx.ip.att.net (12.122.28.177)  56.841 ms  53.883 ms  57.463 ms
11  gar24.dlstx.ip.att.net (12.122.100.77)  54.814 ms  55.162 ms  55.015 ms
12  65.83.238.129 (65.83.238.129)  87.233 ms  96.868 ms  89.959 ms
13  axr01mia-0-3-0.bellsouth.net (65.83.236.57)  89.936 ms  92.055 ms  93.237 ms
14  65.83.236.99 (65.83.236.99)  92.976 ms  92.540 ms  96.573 ms
15  205.152.152.19 (205.152.152.19)  98.248 ms * *
16  * 205.152.152.110 (205.152.152.110)  265.832 ms  92.365 ms
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18  * 66.21.240.205 (66.21.240.205)  89.996 ms !X *
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31  * * 66.21.240.205 (66.21.240.205)  90.525 ms !X
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38  * * 66.21.240.205 (66.21.240.205)  94.767 ms !X
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61  * 66.21.240.205 (66.21.240.205)  90.570 ms !X *
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trace - comcast.com

traceroute www.comcast.com
traceroute to www.comcast.com (68.87.60.144), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  0.642 ms  0.290 ms  0.203 ms
 2  * * *
 3  te-7-1-ur01.sfpine.ca.sfba.comcast.net (68.87.197.233)  9.398 ms  12.218 ms  9.583 ms
 4  68.85.154.70 (68.85.154.70)  12.478 ms  11.364 ms  12.671 ms
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14  te-4-2-ar01.newcastle.de.bo.comcast.net (68.86.72.162)  95.742 ms  98.368 ms  95.553 ms
15  te-1-1-ar02.ndceast.pa.bo.comcast.net (68.86.228.102)  95.568 ms *  96.502 ms
16  te-4-1-ur02.ndceast.pa.bo.comcast.net (68.86.134.49)  98.340 ms *  99.373 ms
17  68.87.98.12 (68.87.98.12)  96.406 ms  96.067 ms *
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trace - google.com

traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 74.125.19.104
traceroute to www.l.google.com (74.125.19.104), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  0.680 ms  0.284 ms  0.186 ms
 2  * * *
 3  te-7-1-ur01.sfpine.ca.sfba.comcast.net (68.87.197.233)  12.810 ms  29.516 ms  9.930 ms
 4  68.85.154.70 (68.85.154.70)  9.876 ms  13.840 ms  11.003 ms
 5  pos-1-7-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.153)  13.039 ms  10.867 ms  14.401 ms
 6  xe-11-1-0.edge1.sanjose1.level3.net (4.79.43.133)  11.061 ms  17.207 ms  10.289 ms
 7  google-inc.edge1.sanjose1.level3.net (4.79.43.146)  34.025 ms  31.437 ms  43.528 ms
 8  209.85.251.98 (209.85.251.98)  29.710 ms  18.447 ms  18.390 ms
 9  nuq04s01-in-f104.1e100.net (74.125.19.104)  11.968 ms  13.362 ms  12.193 ms

trace - mit.edu

traceroute mit.edu
traceroute to mit.edu (18.9.22.69), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  0.857 ms  0.323 ms  0.293 ms
 2  * * *
 3  te-7-1-ur01.sfpine.ca.sfba.comcast.net (68.87.197.233)  8.316 ms  10.320 ms  21.841 ms
 4  68.85.154.70 (68.85.154.70)  10.243 ms  39.490 ms  9.129 ms
 5  pos-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.157)  30.794 ms  12.058 ms  14.025 ms
 6  te3-3.mpd01.sjc04.atlas.cogentco.com (154.54.11.105)  12.499 ms  10.894 ms  28.892 ms
 7  te9-1.ccr02.sfo01.atlas.cogentco.com (154.54.0.177)  12.723 ms  18.431 ms *
 8  te3-3.ccr02.mci01.atlas.cogentco.com (154.54.6.162)  73.319 ms  75.074 ms  71.727 ms
 9  te2-1.mpd02.ord01.atlas.cogentco.com (154.54.6.254)  71.514 ms * *
10  te2-3.ccr02.bos01.atlas.cogentco.com (154.54.6.21)  97.673 ms * *
11  * * *
12  * oc11-rtr-1-backbone-2.mit.edu (18.168.1.41)  110.994 ms  104.393 ms
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trace - transpond.com

traceroute www.trasnpond.com
traceroute to www.trasnpond.com (208.67.219.132), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  0.625 ms  0.297 ms  0.260 ms
 2  * * *
 3  te-7-1-ur01.sfpine.ca.sfba.comcast.net (68.87.197.233)  8.017 ms  8.011 ms  9.690 ms
 4  68.85.154.70 (68.85.154.70)  10.163 ms  21.699 ms  13.767 ms
 5  * pos-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.157)  29.513 ms  12.722 ms
 6  te3-3.mpd01.sjc04.atlas.cogentco.com (154.54.11.105)  14.841 ms  13.054 ms  14.291 ms
 7  38.104.140.46 (38.104.140.46)  15.334 ms  13.381 ms  14.434 ms
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