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Created December 26, 2012 22:22
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This is a follow-up to your previous request #12049 "[Public Cloud] Mr"

Farrin,

I have done some more digging on this, tried once more, and attached the error.

I work for BigCommerce Pty Ltd, and have had - both here and in the course of my career - extensive experience working with and developing software for ecommerce and for credit card payment systems, so please do not blow me off with the usual 'speak to your bank/check your account/have you made sure...' BS:

(a) I am absolutely sure the card number, name and CCV2 are valid. (b) I am absolutely sure the address is valid for the account. (c) I am absolutely sure there are funds in the account.

This is my primary card and I use it frequently for online purchases with other companies both in Australia and abroad, with no problems. In addition, I have spoken to 3 other engineers here at BC that have had the same problem with your system. We love your service, but if we can't pay for it, we're going to bail. You have a problem with your payment processor for, at least, Australian CommBank MasterCard Debit cards. This is costing you customers.

Please look into it?

Tom Cully

On Wed, Nov 28, 2012 at 7:21 AM, Nodejitsu support@nodejitsu.com wrote:

** ##- Please type your reply above this line -##

Your request (#12049 https://nodejitsu.zendesk.com/tickets/12049) has been solved by a Nodejitsu ninja. To reopen this request, reply to this email or click the link below: http://nodejitsu.zendesk.com/tickets/12049

[image: Farrin Reid]

Farrin Reid (Nodejitsu)

Nov 27 12:21 pm (PST)

If you got a 2046 error , you will have to contact your bank for details. We'd love to hear the reason why, if you find out.

Regards,

Farrin

[image: Tom Cully]

Tom Cully

Nov 25 06:52 pm (PST)

Name: Tom Cully Title: Mr Company: BigCommerce.com E-mail: tom.cully@bigcommerce.com Phone number: +61487375900 Type of inquiry: Public Cloud


Hi, I'm trying to sign up for one of your plans, using an Australian CommBank Debit Mastercard. I have successfully used the card for online ordering from other companies, however I am unable to use this card for your service, can you help? Tom

If you'd like to unsubscribe and stop receiving these emails click here . This email is a service from Nodejitsu. Delivered by Zendeskhttp://www.zendesk.com.

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