Delete a bunch of sh*t tickets from Zendesk. Ahem.

query_zendesk_search_delete_spam.py

import requests
import urllib
import re
import datetime

from secrets import zendesk_user, zendesk_token
from util import jprint
import sys

import time



USER = zendesk_user + '/token'
PWD = zendesk_token

query = "requester:qqq created>2017-10-10" #this is the search that corresponds to the crap you want to delete
query_url_encoded = urllib.quote_plus(query)

#I'm not using this in the final version
def delete_ticket(ticket_id):
    url = "https://fullstoryhelp.zendesk.com/api/v2/tickets/%s.json" % ticket_id
    response = requests.delete(url, auth=(USER, PWD))
    print response.status_code
    print response.text

def delete_many_tickets(arr_ticket_id):
    s_ticket_ids = ",".join(arr_ticket_id)
    url = "https://fullstoryhelp.zendesk.com/api/v2/tickets/destroy_many.json?ids=%s" % s_ticket_ids
    print url
    response = requests.delete(url, auth=(USER, PWD))
    print response.status_code
    print response.text
    data = response.json()
    url = data["job_status"]["url"]
    print url
    ### I had written a bunch of code to synchronously wait until
    ### each batch finishes, but that's unnecessary
    # keep_going = True
    # while keep_going:
    #     response = requests.get(url, auth=(USER,PWD))
    #     data = response.json()
    #     keep_going = data["job_status"]["status"] != "completed"
    #     print data["job_status"]["progress"]
    #     time.sleep(3)


url = 'https://fullstoryhelp.zendesk.com/api/v2/search.json?query=%s' % query_url_encoded
keep_going = True

while keep_going:
    response = requests.get(url, auth=(USER, PWD))
    print response.status_code
    #print response.text
    data = response.json()
    tickets = data["results"]
    keep_going = data["next_page"] is not None #this is redundant, but we can keep it <shrug>
    url = data["next_page"]
    data.pop("results")
    jprint(data)

    arr_ticket_id = [str(x["id"]) for x in tickets]
    delete_many_tickets(arr_ticket_id)
    

query_zendesk_search_delete_spam_nuanced.py

import requests
import urllib
import re
import datetime

from secrets import zendesk_user, zendesk_token
from util import jprint
import sys

import time
# https://gist.github.com/bmccormack/4f88821a0e1cc82e41426281b0b6b9fe


USER = zendesk_user + '/token'
PWD = zendesk_token

query = 'created>2017-11-15 status:new Subject:"Some common subject"' #this is the search that corresponds to the crap you want to delete
query_url_encoded = urllib.quote_plus(query)

#I'm not using this in the final version
def delete_ticket(ticket_id):
    url = "https://fullstoryhelp.zendesk.com/api/v2/tickets/%s.json" % ticket_id
    response = requests.delete(url, auth=(USER, PWD))
    print response.status_code
    print response.text

def delete_many_tickets(arr_ticket_id):
    s_ticket_ids = ",".join(arr_ticket_id)
    url = "https://fullstoryhelp.zendesk.com/api/v2/tickets/destroy_many.json?ids=%s" % s_ticket_ids
    print url
    response = requests.delete(url, auth=(USER, PWD))
    print response.status_code
    print response.text
    data = response.json()
    url = data["job_status"]["url"]
    print url
    ### I had written a bunch of code to synchronously wait until
    ### each batch finishes, but that's unnecessary
    # keep_going = True
    # while keep_going:
    #     response = requests.get(url, auth=(USER,PWD))
    #     data = response.json()
    #     keep_going = data["job_status"]["status"] != "completed"
    #     print data["job_status"]["progress"]
    #     time.sleep(3)

def should_we_delete(ticket):
    N_CHINESE_CHARS_LIMIT = 10
    N_OFFENDING_URLS_LIMIT = 1
    body = ticket["description"]

    n_chinese_chars = 0
    #print body.decode('utf-8')
    for c in body:
        if u'\u4e00' <= c <= u'\u9fff':
            n_chinese_chars += 1

    m = re.findall(r'www\.\d{5,20}\.com', body)

    n_offending_urls = len(m)

    stop_execution = (n_chinese_chars >= N_CHINESE_CHARS_LIMIT and n_offending_urls >= N_OFFENDING_URLS_LIMIT)

    output = {"n_chinese_chars": n_chinese_chars, "n_offending_urls": n_offending_urls, "stop_execution": stop_execution}
    return stop_execution



url = 'https://fullstoryhelp.zendesk.com/api/v2/search.json?query=%s' % query_url_encoded
keep_going = True

while keep_going:
    response = requests.get(url, auth=(USER, PWD))
    print response.status_code
    #print response.text
    data = response.json()
    tickets = data["results"]
    keep_going = data["next_page"] is not None #this is redundant, but we can keep it <shrug>
    url = data["next_page"]
    data.pop("results")
   
    arr_ticket_id = []

    for ticket in tickets:
        #jprint(ticket["description"])
        if should_we_delete(ticket):
            arr_ticket_id.append(str(ticket["id"]))
        #print ticket["id"],  should_we_delete(ticket)

    print arr_ticket_id
    
    delete_many_tickets(arr_ticket_id)

secrets.py

#change these values to match
zendesk_user = 'email_address_of_user@example.com'
zendesk_token = 'zendesk_api_token'

util.py

#you don't really need this <shrug>

import json

def jprint(to_print, indent=4, sort_keys=True):
    print json.dumps(to_print, indent=indent, sort_keys=sort_keys)