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Created August 11, 2011 23:44
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Begin forwarded message:
From: "DynDNS.com Support Team" <support@dyndns.com>
Subject: [DynDNS #1551580] AutoReply: [User: alexhonor] Dyn Standard DNS/Secondary DNS: My zone is inactive
Date: August 11, 2011 3:33:42 PM PDT
To: alexhonor@yahoo.com
Reply-To: support@dyndns.com
Greetings,
This message has been automatically generated in response to the creation of a trouble ticket regarding:
"[User: alexhonor] Dyn Standard DNS/Secondary DNS: My zone is inactive", with ticket number [DynDNS #1551580].
Please note that email support is only available for our paying customers. If you have a free account, you'll need to use one of the support options listed below or upgrade to Dynamic DNS Pro and then resubmit your support request:
http://www.dyndns.com/services/dns/dyndns/upgrades.html
You can always check our status page to see if your issue is related to a maintenance or service issue:
http://status.dyn.com
Many questions we receive have already been answered at the DynDNS Community Forum:
http://dyndnscommunity.com/forum/
Other common issues that users encounter:
Lost or forgotten password resets:
https://www.dyndns.com/account/resetpass/
Common support information:
http://www.dyndns.com/support/
We attempt to respond to all emails within 24 hours of receiving them.
If your request is of an urgent nature, you can get a guaranteed 1 hour response time with our Premier Support service:
https://www.dyndns.com/support/premier/
--
DynDNS.com Support Ninja Team
Dyn Inc. / Dynamic Network Services Inc.
support@dyndns.com
Original message:
-------------------------------------------------------------------------
Username: alexhonor
IP Address: 99.47.64.76
Support Query:
--------------
Domain name: dtolabs.com
We created an account this morning (about 4 hours ago and it still shows up
as inactive. We were hoping for at least same day turn around. Could
someone please look into this.
John Willis
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