1. What role does empathy play in your life and how has it helped you?
Oh man. Empathy begets openness, which begets self-understanding, which is the key to understanding others. When one can be honest with oneself, the mysteries of human interaction begin to unfold, in my opinion anyway. Empathy helps you begin to rid yourself of unhelpful tools, such as judgement, anger, resentment, etc. (especially unhelpful in the workplace) and develop underutilized ones. Empathy has helped me see outside of myself, helped me see both the good parts and the tough parts of myself, which has helped me better understand my peers, friends, loved ones.
2. How does empathy help you build better software?
Empathic centered design taked a look at the product use case in its native context, rather than what we hope the use case will be. This is a major benefit not only to the end user, but also to the company, saving in the end both hours and saving on the budget (the idea being that empathic design will result in less