resume.json

{
   "meta":{
      "theme":"kwan"
   },
   "basics":{
      "name":"Brett Hanson",
      "label":"Senior Network Engineer",
      "email":"brettus78@gmail.com",
      "phone":"+61430992096",
      "summary":"I have over 12 years of professional experience in the IT projects, managed services, & telecommunications industry with prior experience in customer service, support, and sales. I’ve been deeply involved with projects & support; gaining sound customer service skills, excellent conflict resolution skills, and excellent time management, which continue to ensure the delivery of quality outcomes within specified timeframes. Over the years, I’ve gained excellent information gathering, client liaison, troubleshooting, and leadership skills – servicing many happy clients. I love a challenge and expanding my skills while maintaining a high level of attention to detail. I’m very comfortable communicating on all levels and translating between the business and IT using my technical knowledge and background. I’m confident and apply my knowledge well to every situation I encounter. I’m also friendly, approachable, hardworking, a super quick learner, and would be an asset to any organisation.",
      "location":{
         "postalCode":"6055",
         "city":"Perth",
         "countryCode":"AU",
         "region":"Western Australia"
      },
      "profiles":[
         {
            "network":"LinkedIn",
            "username":"brett-h",
            "url":"https://www.linkedin.com/in/brett-h-930a0744/"
         }
      ]
   },
   "work":[
      {
         "company":"CorpCloud Pty Ltd",
         "position":"Senior Network Engineer",
         "website":"https://www.corpcloud.com.au",
         "startDate":"2017-10-01",
         "summary":"Responsible for designing, documenting, implementing, & troubleshooting, a variety of solutions, including Core Network management, as part of the CorpCloud Network team for a range of clients – including Juniper Aged Care Services, Resolute Mining, Tellus, Betts Shoes, Independence Group (IGO), Dampier Bunbury Pipeline (AGIG), GoldRoad, Crazy Domains, Clinical Integration Services (CVS/CIS), Cherratta Lodge, and many more. Some of the duties include project deployments, testing & deploying new solutions. Deploying, configuring, administering, and troubleshooting routers (Cisco – CPE, PE, core, & media gateways/SIP trunks), switches (Cisco – CPE & core), firewalls (a fleet of multi-tenant Fortigate VMs in standalone & HA, SMB Fortigates, multi-tenant Palo Alto VM-300). Responsible for the creation of several Python scripts, with repositories managed via git (remote to Gitlab), for a variety of tasks - including building Python Django templates, for a variety of devices, to handle config generation. Exposure & administration of satellite-based networks (working closely with Orion Networks), wireless/microwave systems deployed on mine sites (Ruckus/Ubiquiti/Aviat).",
         "highlights":[
            "Created a Python module for accessing a multi-tenant AWS hosted Ruckus WLC via REST API. General access & scripting for bulk creation and management of hundreds of aged-care residents’ room WiFi. This script has saved many hours of manual work which was prone to human error, creating consistent outcomes."
         ]
      },
      {
         "company":"ASGGroup Limited",
         "position":"Senior Network Engineer",
         "website":"https://www.asggroup.com.au/",
         "startDate":"2010-07-01",
         "endDate":"2017-08-01",
         "summary":"Responsible for resolving incidents relating to security, network, and VoIP systems and clients in the ASG Secured Networks team for a variety of clients. Deploying, configuring, administering, and troubleshooting routers, switches, firewalls, Cisco Unified Communications systems (VoIP) including Contact Centre IVR scripting, VoIP handsets, and Senetas Encryption devices. Designing, testing, and implementing contact centre IVR scripts for clients such as Vodafone Hutchinson Australia, Asciano, and more. Resolving incidents, problems and raising changes following the Incident Management process adhering to set resolution timeframes.",
         "highlights":[
            "Performed P2V migration of Cisco Unified Communications systems (CUCM/CXN/UCCX clusters) for ASGGroup & PTTEP.",
            "Wrote a custom UCCX IVR script for Service Desk Analysts to autonomously record and apply Message of the Day IVR prompts for individual customers they provided support for. This allowed for Service Desk to very quickly respond to major incidents or planned works & put up a MotD to inform customers calling in that they were aware of the issue, etc."
         ]
      },
      {
         "company":"ASGGroup Limited",
         "position":"Network & Server + Client Systems Engineer",
         "website":"https://www.asggroup.com.au/",
         "startDate":"2010-02-01",
         "endDate":"2010-07-01",
         "summary":"Responsible for server & client support of ASG internal, Civil Aviation Safety Authority, Office of Transport Security, Australian Transport Safety Bureau, Dept. of Infrastructure, Transport, & Regional Development Minister, and Dept. of Treasury and Finance – Shared Services. Provided basic network support to ASG Corporate Information Services.",
         "highlights":[
         "Received Protected Level Security Clearance."
         ]
      },
      {
         "company":"ASGGroup Limited",
         "position":"Service Desk Analyst",
         "website":"https://www.asggroup.com.au/",
         "startDate":"2008-05-01",
         "endDate":"2010-02-01",
         "summary":"Responsible for providing level one to level two troubleshooting, information gathering, and escalation of incidents and requests for several high-profile clients. Clients included: ASG, Ambulance Victoria, Alinta (BBP), Symbion Pharmacy Services, INPEX, AMS, Future Fund, Multiplex, Hutchinson, and Government of Western Australia - Department of Treasury and Finance - Shared Services. Provided back-fill desktop support for Symbion Pharmacy Services when the regular desktop support staff were away on leave.",
         "highlights":[
         "Responsible for creating many documents and work instructions and was the Symbion Pharmacy Services SME.",
         "Acted in a team lead role providing advice, direction, and managing SDA time-sheets"
         ]
      }
   ],
   "education":[
      {
         "institution":"Housley Communications – North Sydney",
         "area":"Unified Communications",
         "studyType":"Vendor Cert Training",
         "startDate":"2011-01-01",
         "endDate":"2011-01-01",
         "gpa": "",
         "courses": [
            "UCCXD4 - Cisco Unified Contact Centre Express v8"
         ]
      },
      {
         "institution":"L7 Training – Perth",
         "area":"Unified Communications",
         "studyType":"Vendor Cert Training",
         "startDate":"2011-01-01",
         "endDate":"2011-01-01",
         "gpa": "",
         "courses": [
            "CIPT1 (Cisco IP Telephony 1) : Cisco Unified Communications Manager"
         ]
      },
      {
         "institution":"Central TAFE – East Perth",
         "area":"Networking",
         "studyType":"Vendor Cert Training",
         "startDate":"2008-01-25",
         "endDate":"2008-12-20",
         "gpa": "",
         "courses": [
            "CCNA4 - Cisco CCNA Exploration 4 (Install & configure internetworking systems)"
         ]
      },
      {
         "institution":"Leadership Management Australia - South Perth",
         "area":"Management",
         "studyType":"Private Institute",
         "startDate":"2003-01-01",
         "endDate":"2003-01-01",
         "gpa": "",
         "courses": [
            "Effective Personal Productivity"
         ]
      },
      {
         "institution":"Leadership Management Australia - South Perth",
         "area":"Management",
         "studyType":"Private Institute",
         "startDate":"2003-01-01",
         "endDate":"2003-01-01",
         "gpa": "",
         "courses": [
            "Develop Work Priorities"
         ]
      }
   ],
   "awards":[
      {
         "title":"Employee Of The Year",
         "date":"2018-12-20",
         "awarder":"CorpCloud Pty Ltd",
         "summary":"A prestigious annual award. The winner is determined by a Brownlow medal style voting system with votes cast by all employees, on a monthly basis. The person with the highest number of votes at the end of the year is presented the award at the staff Christmas function."
      }
   ],
   "skills":[
      {
         "name":"Networking - Unified Communications / VoIP",
         "level":"Master",
         "keywords":[
            "Cisco",
            "CUCM",
            "UCCX",
            "Unity Connection",
            "IVR",
            "Contact Centre",
            "Scripting",
            "CUBE",
            "IOS",
            "SIP",
            "ISDN",
            "FXS",
            "FXO",
            "Trunks",
            "P2V",
            "Licensing",
            "MS Lync",
            "MS S4B",
            "SBC",
            "SCCP",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Security - Firewalls & Remote Access",
         "level":"Master",
         "keywords":[
            "Cisco",
            "FortiGate",
            "Palo Alto",
            "Senetas",
            "VPN Server",
            "VPN Client",
            "NAT",
            "Positive Security Model",
            "ASA",
            "PIX",
            "IOS",
            "RADIUS",
            "Encryption",
            "Certificates",
            "SSL",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Cloud",
         "level":"Advanced",
         "keywords":[
            "AWS",
            "EC2",
            "DirectConnect",
            "VPN",
            "VPC",
            "Azure",
            "ExpressRoute",
            "MegaPort",
            "Equinix",
            "Oracle Public Cloud",
            "FastConnect",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Security - Firewalls & Remote Access",
         "level":"Intermediate",
         "keywords":[
            "Checkpoint",
            "ScreenOS",
            "JunOS",
            "SRX",
            "Procera Networks PacketLogic",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Networking - Routing & Switching",
         "level":"Advanced",
         "keywords":[
            "Cisco",
            "BGP",
            "VRF",
            "MPLS",
            "CUBE",
            "IOS",
            "L2TP",
            "Pseudowire",
            "NBN",
            "CPE",
            "VDSL2",
            "ADSL",
            "FTTC",
            "FTTP",
            "HFC",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Networking - Routing & Switching",
         "level":"Intermediate",
         "keywords":[
            "NXOS",
            "JunOS",
            "Juniper",
            "HP",
            "Dell",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Networking - Wireless",
         "level":"Advanced",
         "keywords":[
            "Ruckus",
            "Cisco",
            "WCS",
            "Prime",
            "Ubiquiti",
            "Aruba",
            "HP Airwave",
            "LWAPP",
            "CAPWAP",
            "Standalone",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Networking - Application Delivery",
         "level":"Intermediate",
         "keywords":[
            "Cisco ACE",
            "Cisco ANM",
            "F5 BigIP",
            "Citrix NetScaler",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Infrastructure",
         "level":"Intermediate",
         "keywords":[
            "VMWare",
            "ESXi",
            "vCenter",
            "vSphere",
            "MS HyperV",
            "Oracle VirtualBox",
            "Server builds",
            "Firmware Updates",
            "OS Installs",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Monitoring",
         "level":"Intermediate",
         "keywords":[
            "SolarWinds",
            "LibreNMS",
            "Centreon",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Documentation",
         "level":"Advanced",
         "keywords":[
            "As Built",
            "Work Instruction",
            "Wiki",
            "Reference",
            "High Level Design",
            "Detailed Design",
            "Solution Design",
            "Audit",
            "Due Diligence"
         ]
      },
      {
         "name":"Scripting & Programming",
         "level":"Intermediate",
         "keywords":[
            "Python",
            "UCCX",
            "Powershell",
            "API CMS - Strapi.io",
            "Dart",
            "Flutter",
            "VSCode"
         ]
      },
      {
         "name":"Other Skills",
         "level":"Intermediate",
         "keywords":[
            "Cisco ACS",
            "SYSLOG Server",
            "NTP Server",
            "SFTP & SCP Server",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Other Skills - As User",
         "level":"Advanced",
         "keywords":[
            "MS Office Applications",
            "HPOV",
            "ServiceNow",
            "HP SM7",
            "HP SM9",
            "Autotask",
            "Solarwinds MSP",
            "IT Glue",
            "GSuite Applications"
         ]
      },
      {
         "name":"Other Skills - Exposed To",
         "level":"Basic",
         "keywords":[
            "Docker",
            "DevOps",
            "Office365",
            "Cisco ACI",
            "Aviat Networks",
            "C Programming",
            "C++ Programming",
            "PASCAL",
            "BASIC",
            "Linux",
            "Satellite",
            "UHP Sat Modem",
            "Troubleshooting",
            "Deployment",
            "Management"
         ]
      },
      {
         "name":"Soft Skills",
         "level":"Master",
         "keywords":[
            "Time Management",
            "Work well under pressure",
            "Work well in a team",
            "Work well independently",
            "Strong Communication",
            "Incident Management"
         ]
      }
   ],
   "languages":[
      {
         "language":"English",
         "fluency":"Native speaker"
      }
   ],
   "interests":[
      {
         "name":"Walking",
         "keywords":[
            "Bush walks",
            "Trails",
            "Hiking",
            "Exploring"
         ]
      },
      {
         "name":"Technology",
         "keywords":[
            "Computers",
            "Gadgets",
            "Programming",
            "Study"
         ]
      }
   ],
   "references":[
      {
         "name":"Andrew Ivins - Contact details can be provided on request",
         "reference":"Worked with Andrew at CorpCloud - collaboratively in different teams. Then being moved under Andrew as my direct manager.",
         "phone":""
      },
      {
         "name":"John Burger - Contact details can be provided on request",
         "reference":"Was a Service Delivery Manager & Technical Team Lead at ASG Group whom I worked under for various customers.",
         "phone":"provided on request"
      },
      {
         "name":"Bhushan Shidid - Contact details can be provided on request",
         "reference":"Was a Senior Security & Networks Engineer colleague of mine at ASG Group.",
         "phone":"provided on request"
      }
   ]
}