Newegg does the right thing

gistfile1.txt

Blake: Hi, my name is Blake. How may I help you?
 Bill Spingarn: I ordered a hard drive that I didn't end up needing, but it's past 30 days. I was wondering if I could still return it for a store credit.
 Bill Spingarn: Invoice #98272107
 Blake: Hi Bill, I am happy to assist you with that. May I please have a moment to look into this for you?
 Bill Spingarn: It was purchased just last month, 2/18
 Bill Spingarn: sure
 Blake: Thank you for holding. We are sorry for the unfavorable situation. The item is beyond our warranty for 6 days, and it can no longer be returned to us. However, you can still contact the manufacturer of the item for direct warranty support. Their contact information is 1-800-726-7864.
 Bill Spingarn: I don't need warranty support. I haven't even used it. I can't believe there is nothing you guys can do.
 Blake: Is it unopened?
 Bill Spingarn: It was just a bare hard drive
 Bill Spingarn: no packaging other than the newegg shipping box
 Blake: May I please have a moment to look into this for you?

 Bill Spingarn: ok
 Blake: Thank you for holding. After checking, I show we can a store credit refund for you as one time exception. Please verify the shipping address. 
 Bill Spingarn: Thank you. My shipping address is ************************************************
 Blake: Thank you for the information. I have set up your return for a store credit refund. You will receive a confirmation email in 5-10 minutes with all the details and instructions. The RMA processing time is 3-5 business days.
 Bill Spingarn: Thanks Blake
 Blake: You're welcome.

 Blake: Is there anything else I can help you with today?

 Bill Spingarn: That's it. Much appreciated.