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Submit Your application for a FAN ID in advance, via the website you will need to specify the Ticket Request ID or the Ticket Number and obtain Your FAN ID in a post office or by mail. The conditions for obtaining a FAN ID by mail are available in the section "Questions on the Postal Delivery". Submit Your application for a FAN ID in advance, via the website you will need to specify the Ticket Request ID of the Ticket Number. Wait for the approval of Your application. You will receive notifications about the status of Your application in sms and by e-mail. After approval of Your application, you will be able to pick up Your FAN ID in any of the FAN ID Distribution Centers. You will need to produce the original of Your identity document that of the birth certificate for children under 14 years , the details of which have been specified in your application for FAN ID, and the number of the application desirable. Submit your application for FAN ID in any of the FAN ID Distribution Centers. To submit your application in a FAN ID Distribution Center, you will need to produce the original of your identity document that of the birth certificate for children under 14 years , the form with the Ticket Request ID or the Ticket for a match of the FIFA Confederations Cup From June 7, to July 12, , visa-free entry in the Russian Federation with a FAN ID. You have the following options to get FAN ID. Questions related to FAN ID. What is a FAN ID? FAN ID is a small laminated form containing the personal data of its holder. Is a FAN ID mandatory for everybody? Yes, the availability of a FAN ID is mandatory for all the spectators of the FIFA Confederations Cup Can I buy a ticket using one identity document and apply for a FAN ID with another one? It is not important, which document was used to buy a ticket. However, to receive Your FAN ID You will need to provide the same identity document as it was used for filling up an application form for a FAN ID issue. Can I get a FAN ID before buying a ticket? A FAN ID can be ussied only for ticket holders. Can I obtain my FAN ID after buying a ticket, but without having the ticket on hand? The ticket is required only at the moment of submitting your application for FAN ID. To pick up Your FAN ID, you will need no ticket on hand. What is the procedure for issue FAN IDs: A FAN ID shall be issued once for all the FIFA Confederations Cup matches. What is the period of FAN ID validity? A FAN ID for the FIFA Confederations Cup matches is valid for attending the FIFA Confederations Cup matches. How can I receive my FAN ID if the Application has been approved already? If Your Application has been approved, You may get a FAN ID in any convenient for You way: At FAN ID Distribution centers. Addresses and opening hours of FAN ID Distribution centers are available on the official website in the section " Where to get FAN ID ". Prior crossing the State Border of the Russian Federation at the official checkpoints it is possible for foreign citizens and stateless persons to have their FAN IDs delivered by mail. The postage services are to be appropriately executed. If a person who has submitted an application for FAN ID changes his or her family name after that, does such person need to obtain a new FAN ID? When submitting an application for FAN ID, it is necessary to specify the details of an identity document, therefore, such person will need to apply for a new FAN ID. To obtain a FAN ID duplicate, you will need to produce the same identity documents which details were specified in your application for FAN ID. If I cannot upload my photo, what should I do? You can read the requirements for the photo when submitting your application for FAN ID. These requirements are available in the section "Questions and answers" — "Application questions". Can I get a FAN ID at a FAN ID Distribution center on behalf of the spouse, friend, relative? FAN ID Questions related to Distribution Centers. Is it planned to open FAN ID Distribution Centers in other locations? Actually, the Distribution Centers are open in the cities of Moscow, Saint Petersburg, Kazan, Sochi and Krasnodar. Which documents are to be presented by a spectator to receive a FAN ID at a FAN ID Distribution center? The original of an identity document the originals of birth certificates for children under 14 years , a ticket for a match or a document which entitles You to obtain a ticket for a match are to be presented. Which documents shall I present to receive a FAN ID at the FAN ID Distribution centers, if I have previously submitted my application at the official website? The original of an identity document the originals of birth certificates for children under 14 years , the details of which were specified in the application for a FAN ID, and the application number desirably. Rules for the Order in the FAN ID Distribution Center. On the territory of the FAN ID Distribution Center, it is prohibited: Visa-free Entry using a FAN ID. Purposes of a FAN ID. FAN IDs are issued to all spectators of the FIFA Confederations Cup for access to a stadium. FAN ID gives the opportunity to use free transport services on the match days in the host city the sports events. The foreign citizens, who come to the Russian Federation as spectators of the FIFA Confederations Cup matches, can use their FAN IDs for multiple visa-free entry into and exit from the Russian Federation upon presentation of valid identity documents that are recognized as such by the Russian Federation, during the period that starts ten days before the date of the first match and ends ten days after the date of the last match of the FIFA Confederations Cup List of checkpoints at the State Border of the Russian Federation, recommended for entry into exit from the Russian Federation of football fans arriving in Russia to attend the matches of the FIFA Confederations Cup Free transport with a FAN ID. Will there be any free public transport service available during the FIFA Confederations Cup events? Will there be any free transport service between different cities? Signing up and timely obtaining a FAN ID lets you: The spectators of sport events are allowed to board the additional trains upon presentation of the following documents: Such routes shall be determined by the authorized executive bodies or by local authorities. You can obtain more detailed information about the free transport services during the FIFA Confederations Cup events on the website of the FIFA World Cup Transport Directorate: FAN ID for children. Who can submit an application and obtain a FAN ID for children under the age of 14 years? Do children have to obtain FAN ID? Children shall obtain their own FAN ID. List of data that are required to submit an application for FAN ID. To submit an application for FAN ID, the following data are required: What are the statuses of an application for FAN ID, and what do they mean? Applications for FAN ID can be assigned the following statuses: I have received sms confirmation of the application. What shall I do next? You have received confirmation by sms and e-mail that Your application is under consideration. Please, wait until You get another notification about Your application status. Your application will be considered within 72 hours. How can I make changes in an incorrectly filled out application form? You would need to wait for the sms notification on the approval of Your application status and then register again. How many applications can I file by using the same Ticket Request ID that includes multiple tickets? You may use a Ticket Request ID several times depending on the amount of purchased tickets. What shall I do in case I have forgotten my Application number? If Your application has been approved, You are permitted to receive Your FAN ID by presenting Your identity document. When entering the application number in the section "Check the status", the systems displays the answer "Not found". Requirements for the photo to receive the FAN ID. A photo must be a colour sharp uncovered full-face image. For uploading at the FAN ID portal the photo must be in the. The photo should have been taken no more than six months prior the application date. Positioning requirements for the photo are: The eyeglasses should have clean and transparent lenses without tinting , so that eyes are clearly visible. The rim of the eyeglasses should not hide the eyes. The eyeglasses should not show any glare; eye bandages are allowed only for medical reasons, provided that the person is shown wearing such an eye bandage on the photo in the identity document; editing of the colour image is not allowed. Changing the FAN ID application data. I made mistakes when entering my personal data in the application. I need to correct information regarding my full name, my date of birth. You need to wait for the results of consideration of Your application. I have entered an incorrect contact information, an erroneous address in my FAN ID application, downloaded a wrong photo. I need to correct my contact information, the type and address of delivery, the photo. How to do it? You can use the self-correction procedure in Your FAN ID application. To make corrections, You have to wait for the results of consideration of Your application. After your FAN ID application is approved, You must fill a new FAN ID application, specifying on the first page the same personal data You have entered in your previous application. Then, You have to enter the data available for self-correction: To validate the corrected data, You will receive an sms-notification, as well as an electronic notification to the e-mail address, as specified during Your previous registration, with a control code. After entering this control code, Your application will be corrected according to the newly entered data. If such control code is not entered or entered in a wrong way, the application will not be corrected. If You have no access to the Internet, in order to correct Your application, please contact one of the FAN ID Distribution Centers in the cities of Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar. I need to correct the type, series, number of my identity document; my nationality, my sex. How can I do it? You need to wait for the results of consideration of your application. After Your FAN ID application is approved, please contact the technical support service by e-mail: In Your message, You need to specify: A specialist of the technical support service will contact You by e-mail, as specified in Your application, in order to validate your request. After that, Your FAN ID application will be re-registered, which will be notified to You in messages sent to Your phone number and e-mail. Questions on the postal delivery. FAN ID Delivery for Citizens of the Russian Federation. A FAN ID is delivered to the fan in a completely finished state for use. The fan will receive two notifications via e-mail and sms about the FAN ID delivery status. Notice of dispatching the FAN ID for the fan at the address of the selected post office; Notice of delivering the FAN ID to the selected post office. The delivery of postal items with FAN ID can be tracked at the official website of the Russian Post: The code for tracking shall be provided in the SMS and e-mail notifications. The FAN ID shall be delivered to the post office under "to be called for" conditions, and stored there during 30 days from the date of its receipt by the post office. The storage period starts to run from the day following the day of receipt of the parcel in the post office. List of post offices available for delivery of FAN IDs: FAN ID Delivery for Foreign Citizens and Stateless Persons. For this purpose, when applying for a FAN ID, the fan should choose the type of delivery "By mail" and specify the mail address for FAN ID delivery. The fan will receive e-mail and sms notifications about the FAN ID delivery. The delivery of postal items with a FAN ID included can be tracked at the official website of the Russian Post: When applying for a FAN ID, you must specify the details of the same identity document that will be used by you for the entry into the territory of the Russian Federation. You need to submit a new application for FAN ID and specify your correct personal data. After the new application will be approved, you will be able to obtain your FAN ID with correct personal data. Please contact the technical support service by e-mail support fan-id. In Your message, you have to specify: A technical support specialist will contact You by e-mail You have specified in the message to confirm your request. After that, Your application for FAN ID will be re-registered, which will be notified to You by an electronic message sent to the specified phone number and e-mail address. If You have no access to the Internet, please contact one of the FAN ID Distribution Centers in Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar to make corrections in Your application. My FAN ID was sent to me by mail. There was a mistake in the address, and my FAN ID was sent to the wrong place. In Your message, You have to specify: A technical support specialist will contact You by e-mail You have specified in the message to confirm Your request. How soon will my FAN ID be delivered to a post office? The FAN ID estimated delivery time to a post office is of 6 to 9 calendar days. How soon will a FAN ID be delivered abroad? The FAN ID estimated delivery time to a foreign country is of 30 days. In the Russian territory, the delivery to a border post office is takes 7 to 11 days. After that, please check the delivery time with the local postal operator. Where can I check the FAN ID delivery status? You can check the delivery status in the section "Check the status". What do delivery statuses mean? The following FAN ID delivery statuses are provided: How can I obtain my FAN ID in a post office? To obtain your FAN ID, you need to personally visit the post office and present your passport of a citizen of the Russian Federation, that was used to apply for FAN ID. FAN IDs can be delivered in post offices only upon presentation of the passport of a citizen of the Russian Federation, that was used to apply for FAN ID. Can I obtain my FAN ID in a post office by attorney? A FAN ID cannot be obtained in a post office by a third person, even if the latter has a power of attorney issued by the recipient including notarized. How can a minor and his or her legal representative obtain the FAN ID in a post office? The presence of the minor is not required. The FAN ID of a minor aged 6 to years can be issued only in the presence of his or her legal representative. The presence of the minor is obligatory. A minors aged 14 to 18 years can obtain his or her FAN ID in a post office independently, upon presentation of his or her passport of a citizen of the Russian Federation. Questions related to General Public Tickets. Where can I buy a ticket? How does a ticket delivery courier service work? Who can I contact in case there is a website error while ticketing? Information about the purchase and receiving tickets procedure is available at the ticketing official website. Can I order courier delivery and get a FAN ID together with the tickets? No, tickets delivery and FAN ID issue are not connected. Memo for a fan. Check if you need a Russian visa. If so, make your life easier - get free a FAN ID by mail and come to Russia with it, without Russian visa. What is a FAN ID: Fill in the fields attentively, specify all your personal data in a way that it is written in the passport do not shorten names, specify all the names, if you have several , indicate the number of the passport with which you fly to Russia, specify the correct postal address, if you want to receive your FAN ID by mail, and upload your photo. Remember, the photo image should be on a light background. Check the requirements on the website. Receive a message that your application for a FAN ID issue is approved on the phone and e-mail. Prepare for the trip, buy a ticket to Russia. You can fly, sail and arrive in Russia by car. If you fly by plane, show your passport and a FAN ID when you are registering for a flight to Russia. You are on board of a plane! And then a city or a sea appeared in the window. Show your passport and FAN ID at the Russian Federation State Border checking points. Now a FAN ID is your best friend in Russia. Take a FAN ID and a ticket with you to the match - without them you are not allowed to come to the stadium. In order to travel free by train to another city for a match, you need to register on the website https: Specify there the ticket number, the approved FAN ID application number or the FAN ID number, select a train and book a trip. Check that your FAN ID is with you. Show a FAN ID at a passport control of the border checking point. We will wait you in Russia again! Apply for a FAN ID in electronic form and you will receive it on your e-mail address, indicated during the registration on the website www. In order to leave Russia, you need to get a FAN ID in paper form at our FAN ID Distribution center. It takes you only a couple of minutes, just show your passport. Where to get a FAN ID: In the period between the 7th of June and the 12th of July FAN ID technical support points will be open at the airports in Moscow, Saint Petersburg, Kazan and Sochi, as well as at vessel and vehicle checkpoints f the Russian Federation State border. What events do you recommend to visit between football matches? Announcements of events, news, information about tourist destinations is available at https: Guidelines on the Use. The Guidelines on the Use of FAN ID by Spectators of sports events in the period of the FIFA Confederations Cup is available for review in the Guidelines on the Use section. RU The conditions of FAN ID issue The FAN ID usage guide Laws and regulations Questions and answers Feedback Form.
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