Sensu_osTicket

/etc/sensu/handlers/osticket.rb
#!/usr/bin/env ruby
#
# This handler will create tickets in osTicket
#
# Note :- Adjust the API key and url in osTicket.json to match your osTicket API
#
# Author: Dan Fischer <noSPAM4me@yahoo.com>
#
# Released under the same terms as Sensu (the MIT license); see LICENSE
# for details.

require 'rubygems' if RUBY_VERSION < '1.9.0'
require 'sensu-handler'
require 'timeout'
class OSTicket < Sensu::Handler
  def handle
    description = @event['check']['notification']
    description ||= [@event['client']['name'], @event['check']['name'], @event['check']['output']].join(' : ')
#   puts settings.inspect
        timeout(30) do
          timestamp = (@event['check']['issued']).to_s
          api_key = settings['osticket']['api_key']
          url = settings['osticket']['url']
          name = settings['osticket']['name']
          email = settings['osticket']['email']
          subject = @event['check']['name']
          message = timestamp + " " + @event['check']['command']
          ip = settings['osticket']['ip']
#
#         The next line builds the "payload" for PHP 
          phpargs = name + "," + email + ","+ subject + "," + message + "," + ip + "," + api_key + "," + url
          response = case @event['action']
          when 'create'
            puts 'osTicket -- create phase '
            result = %x[php /opt/sensu/api_ticket_create.php "#{phpargs}"]
            puts 'osTicket RESULT FROM PHP CALL -- ' + result
          when 'resolve'
#           The osTicket API does not support resolves/updates yet
            puts 'osTicket -- resolve phase '
          end
        end
    end
end




/opt/sensu/api_ticket_create.php
#!/usr/bin/php -q
<?php
# data is being sent from the Ruby Handler to api_ticket_create.php
# get the pieces array

$pieces = explode(",", $argv[1]);

/* 
 # Use to debug if necessary
#-------------------------------------------------------
print "this is from api argv1 " . $argv[1] . "\n";
print "this is from api name: " . $pieces[0] . "\n";
print "this is from api email: " . $pieces[1] . "\n";
print "this is from api subject: " . $pieces[2] . "\n";
print "this is from api message: " . $pieces[3] . "\n";
print "this is from api ip: " . $pieces[4] . "\n";
print "this is from api api_key: " . $pieces[5] . "\n";
print "this is from api url: " . $pieces[6] . "\n";
#-------------------------------------------------------
 */

$data = array(
    'name'      =>      $pieces[0],
    'email'     =>      $pieces[1],
    'subject'   =>      $pieces[2],
    'message'   =>      $pieces[3],
    'ip'        =>      $pieces[4],
    'attachments' => array()
);

$config = array(
        'url'=>$pieces[6],
        'key'=>$pieces[5]
        );
/* 
 * If you have a proper PHP installation there is no need
 * to check for these two functions so I remark them
#pre-checks
function_exists('curl_version') or die('CURL support required');
function_exists('json_encode') or die('JSON support required');
 */

set_time_limit(30);

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $config['url']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.8');
curl_setopt($ch, CURLOPT_VERBOSE, FALSE);
curl_setopt($ch, CURLOPT_HEADER, FALSE);
curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
$result=curl_exec($ch);
$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

# $result is sent back to the osticket.rb script
if ($code != 201)
    die('Unable to create ticket: '.$result);

$ticket_id = (int) $result;
print $ticket_id;
?>