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@canoedf canoedf/Sensu_osTicket
Last active Aug 29, 2015

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/etc/sensu/handlers/osticket.rb
#!/usr/bin/env ruby
#
# This handler will create tickets in osTicket
#
# Note :- Adjust the API key and url in osTicket.json to match your osTicket API
#
# Author: Dan Fischer <noSPAM4me@yahoo.com>
#
# Released under the same terms as Sensu (the MIT license); see LICENSE
# for details.
require 'rubygems' if RUBY_VERSION < '1.9.0'
require 'sensu-handler'
require 'timeout'
class OSTicket < Sensu::Handler
def handle
description = @event['check']['notification']
description ||= [@event['client']['name'], @event['check']['name'], @event['check']['output']].join(' : ')
# puts settings.inspect
timeout(30) do
timestamp = (@event['check']['issued']).to_s
api_key = settings['osticket']['api_key']
url = settings['osticket']['url']
name = settings['osticket']['name']
email = settings['osticket']['email']
subject = @event['check']['name']
message = timestamp + " " + @event['check']['command']
ip = settings['osticket']['ip']
#
# The next line builds the "payload" for PHP
phpargs = name + "," + email + ","+ subject + "," + message + "," + ip + "," + api_key + "," + url
response = case @event['action']
when 'create'
puts 'osTicket -- create phase '
result = %x[php /opt/sensu/api_ticket_create.php "#{phpargs}"]
puts 'osTicket RESULT FROM PHP CALL -- ' + result
when 'resolve'
# The osTicket API does not support resolves/updates yet
puts 'osTicket -- resolve phase '
end
end
end
end
/opt/sensu/api_ticket_create.php
#!/usr/bin/php -q
<?php
# data is being sent from the Ruby Handler to api_ticket_create.php
# get the pieces array
$pieces = explode(",", $argv[1]);
/*
# Use to debug if necessary
#-------------------------------------------------------
print "this is from api argv1 " . $argv[1] . "\n";
print "this is from api name: " . $pieces[0] . "\n";
print "this is from api email: " . $pieces[1] . "\n";
print "this is from api subject: " . $pieces[2] . "\n";
print "this is from api message: " . $pieces[3] . "\n";
print "this is from api ip: " . $pieces[4] . "\n";
print "this is from api api_key: " . $pieces[5] . "\n";
print "this is from api url: " . $pieces[6] . "\n";
#-------------------------------------------------------
*/
$data = array(
'name' => $pieces[0],
'email' => $pieces[1],
'subject' => $pieces[2],
'message' => $pieces[3],
'ip' => $pieces[4],
'attachments' => array()
);
$config = array(
'url'=>$pieces[6],
'key'=>$pieces[5]
);
/*
* If you have a proper PHP installation there is no need
* to check for these two functions so I remark them
#pre-checks
function_exists('curl_version') or die('CURL support required');
function_exists('json_encode') or die('JSON support required');
*/
set_time_limit(30);
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $config['url']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.8');
curl_setopt($ch, CURLOPT_VERBOSE, FALSE);
curl_setopt($ch, CURLOPT_HEADER, FALSE);
curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
$result=curl_exec($ch);
$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);
# $result is sent back to the osticket.rb script
if ($code != 201)
die('Unable to create ticket: '.$result);
$ticket_id = (int) $result;
print $ticket_id;
?>
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