drift.md

=== Drift === Contributors: Drift

Tags: drift, live chat, chat, communication, sales, marketing, announcements, talk to customers, customer feedback, feedback, chat plugin, free, free chat, chatra, livechat, slack, intercom, hubspot, salesforce, zapier, hellobar, hello bar, popup, ontraport, pardot, klaviyo, popup, exit intent, growth, subscribers, subscription, email form, analytics, widget, lightbox, inbound marketing, welcome mat, landing pagelivechat, olark, boldchat, online chat, online support, in-app chat, instant message, helpdesk, php live chat, snapengage, support software, website chat, wordpress chat, wordpress live chat, wordpress live chat plugin, zendesk, zopim, zopim live chat, tawk, tawk.to, tawkto, jivosite, snapengage,chat widget

Drift enables you to chat with your website visitors, increase sales and collect feedback for Free.

Requires at least: 3.4 Tested up to: 4.6.1 Stable tag: 1.8.3 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html

Drift is the 100% free way used by over 10,000 businesses to talk to their leads and customers in real-time, from anywhere. Try it now!

== Description ==

Drift is the easiest way to add free live chat to your site.

[youtube http://www.youtube.com/watch?v=lWxyM6Ko2-Y]

98% of website visitors leave without doing anything! It's time to change that. Live chat is the single fastest path to more conversions, customer insights, and sales. We increased inbound leads by 200% just putting live chat on our own site. 💥

Often, you don't need more traffic to close more sales. You just need to talk to visitors when they're live on your site. Help customers who get stuck, encourage them to use your product, and get critical feedback - all inside your app, in real-time.

= Live Chat With Your Customers = Half of your web visitors leave after just 15 seconds. Live chat helps you keep & convert more visitors -- in seconds.

= Send Customers In-App Messages = Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.

= Improve Your Net Promoter Score = Get actionable feedback that will help your business create products your customers love.

= Features =

Real-time notifications. Real-time Slack integration to alert your team so they can respond within a minute (best practice)!

Offline mode. Small team? Not able to support chat 24x7? No problem. Set the right expectation with offline mode.

Capture email addresses. Get email addresses right inside of Drift's live chat so you can follow up later.

Browser targeting. Reach out when visitors do meaningful things - like visit your pricing page repeatedly. Set up rules to target these people and engage them with an offer to help.

= Real Testimonials =

“Drift has helped my team to be proactive and efficient when communicating with customers. Emails, Surveys, NPS and more all in one place? You cannot beat that!�

— Paul Miller, Co-Founder, SIKA

“The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease.�

— Justin Mulvaney, Customer Experience Lead, Crystal

Every time you get a new message, we give you as much information as we can about the person writing in, including their name, which page they are on or where they are inside of your app, their location, job, company information, links to their social profiles and more.

Start closing more sales and getting better customer feedback today. Get started with Drift's 100% free live chat. 🚀

Key Features

• Talk to your website visitors and customers in real-time, right from Slack.
• Integrates seamlessly with HubSpot, Marketo, Mailchimp, Zapier, Intercom, Salesforce, Segment and 100s more.
• If a $current_user is present, we use their email as an identifier in the widget. Otherwise the widget operates in aquisition mode and prompts anonymous users for their email address. This allows you to talk with anonymous visitors on your WordPress site.

== Screenshots ==

1. Chat window - minimized
2. Chat widget - maximized
3. Wordpress settings
4. Announcement messages
5. Overlay messages

== Frequently Asked Questions ==

= Is Drift free? =

The Drift Live Chat is 100% free. Some Drift users may chose to purchase additional superpowers, but the Live Chat is heroically powerful and always free.

= What does Drift let me do? =

Drift adds a chat tool to your site which visitors can use to engage with you. You can use it to collect feedback, learn about your visitors, and even close deals.

= Do I have to install any software on my server to get this working? =

Not at all! Drift is a hosted live chat service. Simply configure the plugin and you're done!

= Which web browsers work best with this plugin =

Though designed to work on most browsers, Drift works best in the following environment: IE 6 or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

= Is it free to use? =

The plugin comes with a free plan for Wordpress users. Larger businesses can purchase upgrade options anytime.

== Usage ==

After enabling the plug in, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.

== Installation ==

Server Requirements: PHP4 or PHP5.

Wordpress versions: Wordpress 2.7 and up.

Note: You will need a free Drift account : Create one for free here!.

Step-by-step Guide:

• Install plugin from WordPress directory and activate it.
• Under settings section, click on Drift to add your Drift embed code
• Customize the chat widget to your preference.
• Finally, make full use of our Dashboard to manage your chat widget.

== Changelog ==

= 1.8.3 =

• Cleanup
• Added support back for Drift Identify

= 1.8.2 =

• Cleanup
• Rolled back Drift identify feature after it introduced a bug

= 1.8.1 =

• Cleanup
• Added support for Drift Identify

= 1.7.1 =

• Cleanup
• Added support for targeting Wordpress User Role

= 1.7 =

• Cleanup
• Added support for targeting Wordpress User Role

= 1.5 =

• Cleanup
• New page targeting options
• Flush Cache on setup
• Localization

= 1.4 =

• Clean up code.
• Better checking of user capabilities.

= 1.3 =

• Update naming, readme, and added a 256x256 icon file.

= 1.2 =

• Update Readme file

= 1.1 =

• Add better sanitizing, escape and validation.

= 0.1.4 =

• First release candidate.

= 0.1.3 =

• Optimizations and general cleanup.

= 0.1.2 =

• Further cleanup before release.

= 0.1.1 =

• Removed unneeded options and general clean up.

= 0.1.0 =

• Feature: Add the Drift live chat widget to your site!
• Feature: Customize look and feel of the widget, including themes and color!
• Feature: Use Wordpress user information to populate visitor data in the plugin.