Sprongo

data.json

"{\"total\":1079,\"current_page\":1,\"per_page\":15,\"total_pages\":72,\"tickets\":[{\"id\":3910792,\"subject\":\"Feedback\",\"replies_count\":0,\"agent_replies_count\":0,\"comments_count\":0,\"last_activity_at\":\"2014-11-28T18:42:07Z\",\"created_at\":\"2014-11-28T18:42:07Z\",\"unanswered\":true,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"can I copy a playlist that has already been created and paste under a different team?\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"can I copy a playlist that has already been created and paste under a different team?<br>\",\"text\":\"can I copy a playlist that has already been created and paste under a different team?\n\",\"truncated\":false,\"attachments\":[{\"id\":1187638,\"created_at\":\"2014-11-28T18:42:04Z\",\"filename\":\"user.txt\",\"size\":603,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1187638\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1187638?version=thumb\"}},{\"id\":1187639,\"created_at\":\"2014-11-28T18:42:05Z\",\"filename\":\"server.txt\",\"size\":3447,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1187639\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1187639?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1250335,\"email\":\"chanh.nguyen@bisinc.net\",\"name\":\"Chanh Nguyen\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/ea5b215e8040aed4797f2a9d2c6e1cfe.png?r=PG&s=128\"}}},{\"id\":3902625,\"subject\":\"RE: 2nd warning: Your Sprongo Payment Failed\",\"replies_count\":0,\"agent_replies_count\":0,\"comments_count\":0,\"last_activity_at\":\"2014-11-27T19:14:27Z\",\"created_at\":\"2014-11-27T19:14:34Z\",\"unanswered\":true,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Good afternoon: I am using a BOYNE corporate credit card and the number has changed. We are waiting \",\"draft\":false,\"source\":{\"email\":\"support@sprongo.com\"},\"labels\":[],\"content\":{\"html\":\"  <div class=\\\"WordSection1\\\"> <p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>Good afternoon:<p></p></span></p> <p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p> <p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>I am using a BOYNE corporate credit card and the number has changed. We are waiting for the new number from our controller. Should be done by Sunday.<p></p></span></p> <p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p> <table class=\\\"MsoNormalTable\\\" border=\\\"0\\\" cellspacing=\\\"0\\\" cellpadding=\\\"0\\\" width=\\\"400\\\" style=\\\"width:300.0pt\\\"><tbody>\n<tr>\n<td nowrap colspan=\\\"3\\\" valign=\\\"bottom\\\" style=\\\"border:none;border-bottom:solid #BD1B0E 2.25pt;padding:0in 0in 3.0pt 0in\\\"> <p class=\\\"MsoNormal\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\\\"><span style='font-size:10.5pt;font-family:\\\"Gill Sans MT\\\",\\\"sans-serif\\\";color:#333333'>Thank you,</span><span style=\\\"color:#1F497D\\\"><p></p></span></p> <p class=\\\"MsoNormal\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\\\"><span style='font-size:10.5pt;font-family:\\\"Gill Sans MT\\\",\\\"sans-serif\\\";color:#333333'>WOLFGANG RUSSOLD</span><span style=\\\"color:#1F497D\\\"><p></p></span></p> </td> </tr>\n<tr>\n<td width=\\\"278\\\" nowrap valign=\\\"bottom\\\" style=\\\"width:208.5pt;padding:1.5pt 0in 0in 0in\\\"> <p class=\\\"MsoNormal\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:15.0pt\\\"> <b><span style='font-size:10.0pt;font-family:\\\"Segoe UI\\\",\\\"sans-serif\\\";color:#333333'>Director of the SnowSports Academy</span></b><span style='font-size:10.0pt;font-family:\\\"Segoe UI\\\",\\\"sans-serif\\\";color:#333333'><br> Boyne Mountain Resort <br> 1 Boyne Mountain Road | Boyne Falls, MI 49713<br><a href=\\\"http://www.boynemountain.com/\\\"><span style=\\\"color:#BD1B0E\\\">boynemountain.com</span></a> <br><b>p:</b> 231.549.6036 | <b>c:</b> 231.675.9663 <br></span><span style='font-size:10.0pt;font-family:\\\"Segoe UI\\\",\\\"sans-serif\\\";color:#C00000'><a><span style=\\\"color:#C00000\\\">wrussold@boynemountain.com</span></a></span><span style='font-size:10.0pt;font-family:\\\"Segoe UI\\\",\\\"sans-serif\\\";color:#333333'> </span><span style=\\\"color:#1F497D\\\"><p></p></span></p> </td> <td width=\\\"5\\\" valign=\\\"bottom\\\" style=\\\"width:3.75pt;padding:0in 0in 0in 0in\\\"> <p class=\\\"MsoNormal\\\" align=\\\"right\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:right\\\"> <span style=\\\"color:#1F497D\\\"><img id=\\\"Picture_x0020_1\\\" src=\\\"cid:image001.png@01D00A4C.7375DA00\\\" alt=\\\"http://www.boyne.com/enews/templates/assets/10x10.gif\\\"><p></p></span></p> </td> <td width=\\\"117\\\" valign=\\\"bottom\\\" style=\\\"width:87.75pt;padding:0in 0in 0in 0in\\\"> <p class=\\\"MsoNormal\\\" align=\\\"right\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:right\\\"> <a href=\\\"http://www.boynemountain.com/\\\"><span style=\\\"text-decoration:none\\\"><img id=\\\"Picture_x0020_2\\\" src=\\\"cid:image002.gif@01D00A4C.7375DA00\\\" alt=\\\"Boyne Mountain Resort\\\"></span></a><span style=\\\"color:#1F497D\\\"><p></p></span></p> </td> </tr>\n<tr>\n<td colspan=\\\"3\\\" valign=\\\"bottom\\\" style=\\\"padding:0in 0in 0in 0in\\\"> <p class=\\\"MsoNormal\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\\\"><span style=\\\"color:#1F497D\\\"><img id=\\\"Picture_x0020_3\\\" src=\\\"cid:image003.png@01D00A4C.7375DA00\\\" alt=\\\"http://www.boyne.com/enews/templates/assets/10x10.gif\\\"><p></p></span></p> </td> </tr>\n</tbody></table>\n<p class=\\\"MsoNormal\\\" style=\\\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\\\"><span style=\\\"color:#1F497D\\\"> <p></p></span></p> <p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p> <p class=\\\"MsoNormal\\\"><b><span style='font-size:10.0pt;font-family:\\\"Tahoma\\\",\\\"sans-serif\\\"'>From:</span></b><span style='font-size:10.0pt;font-family:\\\"Tahoma\\\",\\\"sans-serif\\\"'> Sprongo [mailto:notify=sprongo.com@sendgrid.me] <b>On Behalf Of </b>Sprongo<br><b>Sent:</b> Wednesday, November 26, 2014 7:00 PM<br><b>To:</b> Russold, Wolfgang<br><b>Subject:</b> 2nd warning: Your Sprongo Payment Failed<p></p></span></p> <p class=\\\"MsoNormal\\\"><p> </p></p> <p>Hi Wolfgang,<p></p></p> <p>Your subscription payment for the <a href=\\\"http://sprongo.com/team/31418\\\">BOYNE Racing</a>'s Team page on Sprongo has been declined by your bank/credit card company. This is the second time we are attempting to notify you. For uninterrupted service please act now. <p></p></p> <p>Go to your settings page, click on \\\"My Billing Information\\\" and update your credit card. You may also want to contact your bank/credit card company and ask that charges from Sprongo be accepted. <p></p></p> <p>We will try to reprocess your payment daily. If this issue is not resolved your subscription will be canceled and your access will be revoked. <p></p></p> <p>Thanks,<br> The Sprongo Team<p></p></p> <p>ps : <a href=\\\"http://www.facebook.com/sprongo\\\">Follow Sprongo on Facebook</a> if you haven't yet.<p></p></p> <p class=\\\"MsoNormal\\\"><p> </p></p> <div class=\\\"MsoNormal\\\" align=\\\"center\\\" style=\\\"text-align:center\\\">  </div> <p class=\\\"MsoNormal\\\">To control which emails Sprongo sends you, <a href=\\\"http://sprongo.com/user/settings\\\"> click here</a> <p></p></p> </div>  \",\"text\":\"Good afternoon:\r\n\r\nI am using a BOYNE corporate credit card and the number has changed. We are waiting for the new number from our controller. Should be done by Sunday.\r\n\r\nThank you,\r\nWOLFGANG RUSSOLD\r\n\r\nDirector of the SnowSports Academy\r\nBoyne Mountain Resort\r\n1 Boyne Mountain Road | Boyne Falls, MI 49713\r\nboynemountain.com&lt;http://www.boynemountain.com/&gt;\r\np: 231.549.6036 | c: 231.675.9663\r\nwrussold@boynemountain.com&lt;javascript:_e(%7B%7D,'cvml','wrussold@boynemountain.com');&gt;\r\n\r\n\r\n\r\n[Boyne Mountain Resort]&lt;http://www.boynemountain.com/&gt;\r\n\r\n\r\n\r\n\r\n\r\nFrom: Sprongo [mailto:notify=sprongo.com@sendgrid.me] On Behalf Of Sprongo\r\nSent: Wednesday, November 26, 2014 7:00 PM\r\nTo: Russold, Wolfgang\r\nSubject: 2nd warning: Your Sprongo Payment Failed\r\n\r\n\r\nHi Wolfgang,\r\n\r\nYour subscription payment for the BOYNE Racing&lt;http://sprongo.com/team/31418&gt;'s Team page on Sprongo has been declined by your bank/credit card company. This is the second time we are attempting to notify you. For uninterrupted service please act now.\r\n\r\nGo to your settings page, click on &quot;My Billing Information&quot; and update your credit card. You may also want to contact your bank/credit card company and ask that charges from Sprongo be accepted.\r\n\r\nWe will try to reprocess your payment daily. If this issue is not resolved your subscription will be canceled and your access will be revoked.\r\n\r\nThanks,\r\nThe Sprongo Team\r\n\r\nps : Follow Sprongo on Facebook&lt;http://www.facebook.com/sprongo&gt; if you haven't yet.\r\n\r\n________________________________\r\nTo control which emails Sprongo sends you, click here&lt;http://sprongo.com/user/settings&gt;\r\n\",\"truncated\":false,\"attachments\":[{\"id\":1183351,\"created_at\":\"2014-11-27T19:14:34Z\",\"filename\":\"image001.png\",\"size\":0,\"content_type\":\"image/png; name=image001.png\",\"cid\":\"image001.png@01D00A4C.7375DA00\",\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1183351\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1183351?version=thumb\"}},{\"id\":1183352,\"created_at\":\"2014-11-27T19:14:34Z\",\"filename\":\"image002.gif\",\"size\":0,\"content_type\":\"image/gif; name=image002.gif\",\"cid\":\"image002.gif@01D00A4C.7375DA00\",\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1183352\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1183352?version=thumb\"}},{\"id\":1183353,\"created_at\":\"2014-11-27T19:14:34Z\",\"filename\":\"image003.png\",\"size\":0,\"content_type\":\"image/png; name=image003.png\",\"cid\":\"image003.png@01D00A4C.7375DA00\",\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1183353\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1183353?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1247722,\"email\":\"wrussold@boynemountain.com\",\"name\":\"Russold, Wolfgang\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/46377db75a2d91345ec177630e704b4c.png?r=PG&s=128\"}}},{\"id\":3893582,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-26T16:55:33Z\",\"created_at\":\"2014-11-26T16:51:48Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Rachel, Thanks for letting us know. We are experiencing a slower than usual loading time, and are\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"The videos show under our team but many of them won't load. Are you guys having server problems?\",\"text\":\"The videos show under our team but many of them won't load.  Are you guys having server problems?\",\"truncated\":false,\"attachments\":[{\"id\":1177938,\"created_at\":\"2014-11-26T16:51:46Z\",\"filename\":\"user.txt\",\"size\":1564,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1177938\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1177938?version=thumb\"}},{\"id\":1177939,\"created_at\":\"2014-11-26T16:51:47Z\",\"filename\":\"server.txt\",\"size\":3314,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1177939\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1177939?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1235887,\"email\":\"diamondpeakracer@hotmail.com\",\"name\":\"Rachel Meyer\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=128\"}}},{\"id\":3891867,\"subject\":\"New affiliate signup\",\"replies_count\":0,\"agent_replies_count\":0,\"comments_count\":0,\"last_activity_at\":\"2014-11-26T13:16:20Z\",\"created_at\":\"2014-11-26T13:16:20Z\",\"unanswered\":true,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Name: John Parsons Email: comm@oceanwind.ch Phone: +41795190800 ** What sports are you involved in? \",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"Name: John Parsons<br>Email: comm@oceanwind.ch<br>Phone: +41795190800<br><br><br>** What sports are you involved in? Please explain your level of involvement for each. **<br>No answer.<br><br>** How technology literate are you? What software programs can you use? **<br>No answer.<br><br>** Do you have any prior sales experience? **<br>No answer.<br><br>** Why would you be good at promoting Sprongo? **<br>No answer.\",\"text\":\"Name: John Parsons\nEmail: comm@oceanwind.ch\nPhone: +41795190800\n\n\n** What sports are you involved in? Please explain your level of involvement for each. **\nNo answer.\n\n** How technology literate are you? What software programs can you use? **\nNo answer.\n\n** Do you have any prior sales experience? **\nNo answer.\n\n** Why would you be good at promoting Sprongo? **\nNo answer.\",\"truncated\":false,\"attachments\":[]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":596158,\"email\":\"no-reply@sprongo.com\",\"name\":\"Sprongo Site\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/e106b50cc44f6d64ac7b497eb90f8dd3.png?r=PG&s=128\"}}},{\"id\":3886803,\"subject\":\"Problems\",\"replies_count\":0,\"agent_replies_count\":0,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T22:28:09Z\",\"created_at\":\"2014-11-25T22:28:23Z\",\"unanswered\":true,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Muzi, We seem to have problems to load our video unto our new team account (Ski Team 2014-2015). \",\"draft\":false,\"source\":{\"email\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"  <div style=\\\"direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;\\\">Hi Muzi, <div><br></div> <div>We seem to have problems to load our video unto our new team account (Ski Team 2014-2015). All it says is processing and it never starts the download process. We tried using 3 different browsers. Do you have an idea on what the problem might be?</div> <div><br></div> <div>Thank you for your help.</div> <div><br></div> <div>JULIE<br><div>\n<br><div style=\\\"font-family:Tahoma; font-size:13px\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-family:Tahoma\\\"> <div style=\\\"font-size:13px; font-family:Tahoma\\\"><font> </font></div> <font face=\\\"Arial\\\" style=\\\"font-size:13px\\\">  </font> <div style=\\\"font-size:13px\\\"><font color=\\\"008000\\\"><b><font>JULIE-PIERRE LECLERC</font></b></font></div> <font face=\\\"Arial\\\" style=\\\"font-size:13px\\\"><b></b></font> <div style=\\\"font-size:13px\\\"><b><font>Alpine Ski Team Asst. Coach</font></b></div> <b></b> <div style=\\\"font-size:13px\\\"><b><font>University of Alaska Anchorage</font></b></div> <b></b> <div style=\\\"font-size:13px\\\"><b><font>Alaska Airlines Center</font></b></div> <b></b> <div style=\\\"font-size:13px\\\"><font color=\\\"FF00FF\\\"><b><font><a href=\\\"mailto:julie@uaa.alaska.edu\\\">julie@uaa.alaska.edu</a></font></b></font></div> <b></b> <div style=\\\"font-size:13px\\\"><b><font>W: (907)786-4806</font></b></div> <b></b> <div style=\\\"font-size:13px\\\"><b><font>C: (907) 830-9623</font></b></div> <div style=\\\"font-size:13px; font-family:Tahoma\\\">\n<font></font> </div> <div style=\\\"font-family:Tahoma\\\"><font color=\\\"#008000\\\"><span style=\\\"background-color:rgb(255,255,0)\\\"><b>GO SEAWOLVES!!!</b></span></font></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  \",\"text\":\"Hi Muzi,\r\n\r\nWe seem to have problems to load our video unto our new team account (Ski Team 2014-2015). All it says is processing and it never starts the download process. We tried using 3 different browsers. Do you have an idea on what the problem might be?\r\n\r\nThank you for your help.\r\n\r\nJULIE\r\n\r\n\r\n\r\nJULIE-PIERRE LECLERC\r\nAlpine Ski Team Asst. Coach\r\nUniversity of Alaska Anchorage\r\nAlaska Airlines Center\r\njulie@uaa.alaska.edu&lt;mailto:julie@uaa.alaska.edu&gt;\r\nW: (907)786-4806\r\nC: (907) 830-9623\r\n\r\nGO SEAWOLVES!!!\",\"truncated\":false,\"attachments\":[]},\"starred\":false,\"cc\":[{\"id\":1243104,\"email\":\"mande137@uaa.alaska.edu\",\"name\":\"Sparky W Anderson\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/63ac88a2a1e16c1414637016eebb03b7.png?r=PG&s=128\"}}],\"requester\":{\"id\":1208378,\"email\":\"jleclerc2@uaa.alaska.edu\",\"name\":\"Julie-Pierre Leclerc\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/8cb8bb064edc48a2e02ce67128bac402.png?r=PG&s=128\"}}},{\"id\":3850924,\"subject\":\"Feedback\",\"replies_count\":2,\"agent_replies_count\":2,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T14:36:17Z\",\"created_at\":\"2014-11-21T03:54:50Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Heidi, I attached a screenshot which should help you. Let me know if you have any questions. Best\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"how do you change the profile picture\",\"text\":\"how do you change the profile picture\",\"truncated\":false,\"attachments\":[{\"id\":1156004,\"created_at\":\"2014-11-21T03:54:48Z\",\"filename\":\"user.txt\",\"size\":616,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1156004\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1156004?version=thumb\"}},{\"id\":1156005,\"created_at\":\"2014-11-21T03:54:49Z\",\"filename\":\"server.txt\",\"size\":3406,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1156005\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1156005?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1230955,\"email\":\"heidiarcher4@gmail.com\",\"name\":\"Brendan Archer\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/56dd9bb9a5c764e67d1895766855f603.png?r=PG&s=128\"}}},{\"id\":3864593,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T14:34:03Z\",\"created_at\":\"2014-11-22T23:28:23Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Gordon, Thanks for contacting us. Let me know which team your trying to join, I can see what is g\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"I have been invited to join a team. Why am I getting an error message\",\"text\":\"I have been invited to join a team.  Why am I getting an error message\",\"truncated\":false,\"attachments\":[{\"id\":1162187,\"created_at\":\"2014-11-22T23:28:21Z\",\"filename\":\"user.txt\",\"size\":623,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162187\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162187?version=thumb\"}},{\"id\":1162188,\"created_at\":\"2014-11-22T23:28:21Z\",\"filename\":\"server.txt\",\"size\":3256,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162188\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162188?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1235768,\"email\":\"gordonjmeyer@hotmail.com\",\"name\":\"Gordon Meyer\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/d3d48e2eb040326ec36a24d3c124d87a.png?r=PG&s=128\"}}},{\"id\":3868850,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T14:31:48Z\",\"created_at\":\"2014-11-23T21:31:43Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Deleted On Sun, Nov 23, 2014 at 11:31 PM, \\\"Bruce - Kevin Shaw\\\"  wrote: &gt; please \",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"please delete my account, and remove all videos.\",\"text\":\"please delete my account, and remove all videos.\",\"truncated\":false,\"attachments\":[{\"id\":1163008,\"created_at\":\"2014-11-23T21:31:41Z\",\"filename\":\"user.txt\",\"size\":615,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1163008\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1163008?version=thumb\"}},{\"id\":1163009,\"created_at\":\"2014-11-23T21:31:42Z\",\"filename\":\"server.txt\",\"size\":3198,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1163009\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1163009?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":613665,\"email\":\"shawclan@telus.net\",\"name\":\"Bruce - Kevin Shaw\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/d9cd2f00f8d8766bd0913bfa01e5eea4.png?r=PG&s=128\"}}},{\"id\":3879375,\"subject\":\"Account\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T14:27:34Z\",\"created_at\":\"2014-11-25T03:45:04Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Deleted On Tue, Nov 25, 2014 at 5:45 AM, \\\"David Bailey\\\"  wrote: &gt; &gt; Please d\",\"draft\":false,\"source\":{\"email\":\"support@sprongo.com\"},\"labels\":[],\"content\":{\"html\":\"<br>Please delete me<br>DaveB\",\"text\":\"\nPlease delete me\nDaveB\",\"truncated\":false,\"attachments\":[]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1240570,\"email\":\"ds.bailey@sympatico.ca\",\"name\":\"David Bailey\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/f046df41b7454f3a66d895498f8c2385.png?r=PG&s=128\"}}},{\"id\":3879028,\"subject\":\"RE: Action Required: Access to Mt. Hood Academy on Sprongo has been limited\",\"replies_count\":2,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-25T10:08:42Z\",\"created_at\":\"2014-11-25T02:06:31Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Bill, Thanks for getting in touch. I will give you a call next week. For any questions please let\",\"draft\":false,\"source\":{\"email\":\"support@sprongo.com\"},\"labels\":[],\"content\":{\"html\":\"<div class=\\\"WordSection1\\\">\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>I replied twice about the upgrade a year ago. Each time I was told someone would contact me. But I received no notification. Please let me know how to speak with someone.<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>Bill Gunesch<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>Mt. Hood Academy<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>503.272.3503 (O)<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>503.296.5314 (F)<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'>503.201.6521 (C)<p></p></span></p>\n<p class=\\\"MsoNormal\\\"><span style='font-size:11.0pt;font-family:\\\"Calibri\\\",\\\"sans-serif\\\";color:#1F497D'><p> </p></span></p>\n<div style=\\\"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in\\\"><p class=\\\"MsoNormal\\\"><b><span style='font-size:10.0pt;font-family:\\\"Tahoma\\\",\\\"sans-serif\\\"'>From:</span></b><span style='font-size:10.0pt;font-family:\\\"Tahoma\\\",\\\"sans-serif\\\"'> Sprongo [mailto:notify=sprongo.com@sendgrid.me] <b>On Behalf Of </b>Sprongo<br><b>Sent:</b> Monday, November 24, 2014 5:03 PM<br><b>To:</b> bill@mhsef.org<br><b>Subject:</b> Action Required: Access to Mt. Hood Academy on Sprongo has been limited <p></p></span></p></div>\n<p class=\\\"MsoNormal\\\"><p> </p></p>\n<p>Hi Bill,<p></p></p>\n<p>Your team, <a href=\\\"http://sprongo.com/team/31758\\\">Mt. Hood Academy</a>, has exceeded the maximum allowed user limit, 3 users, for the Basic Team plan. We had given your team a 14 day grace period to upgrade to a larger plan, but that period has passed. Unfortunately your access to your team has been limited. As a team admin you can <a href=\\\"http://sprongo.com/team/31758/settings#membership\\\">upgrade your team anytime</a> and your teamís access will be restored. <p></p></p>\n<p>By the way, did you know you did not have to pay us to upgrade to a larger plan. You could have upgraded to the <b>Premium Team Plan</b>, which is free for your team and start earning revenues. We call it the ì<b>Donít pay money, make money!</b>î approach. Here is how it works: <p></p></p>\n<p>You upgrade to the Premium Team plan, which is free of charge to your team and institute a monthly subscription fee for your team page. Your admins get free access but your team members have to purchase subscriptions to your team. We process their payments, take a small cut and send you your earnings. Beats paying us doesnít it? <p></p></p>\n<p>Itís not too late to start earning money, so if you are interested <a href=\\\"http://sprongo.com/team/31758#premium\\\">learn more about the Premium Team plan and get started</a>. <p></p></p>\n<p>Thanks,<br>The Sprongo Team<p></p></p>\n<p>ps : <a href=\\\"http://www.facebook.com/sprongo\\\">Follow Sprongo on Facebook</a> if you haven't yet.<p></p></p>\n<p class=\\\"MsoNormal\\\"><p> </p></p>\n<div class=\\\"MsoNormal\\\" align=\\\"center\\\" style=\\\"text-align:center\\\"> </div>\n<p class=\\\"MsoNormal\\\">To control which emails Sprongo sends you, <a href=\\\"http://sprongo.com/user/settings\\\">click here</a> <p></p></p>\n</div>\",\"text\":\"I replied twice about the upgrade a year ago.  Each time I was told someone would contact me. But I received no notification.  Please let me know how to speak with someone.\r\n\r\n \r\n\r\n \r\n\r\nBill Gunesch\r\n\r\nMt. Hood Academy\r\n\r\n503.272.3503 (O)\r\n\r\n503.296.5314 (F)\r\n\r\n503.201.6521 (C)\r\n\r\n \r\n\r\nFrom: Sprongo [mailto:notify=sprongo.com@sendgrid.me] On Behalf Of Sprongo\r\nSent: Monday, November 24, 2014 5:03 PM\r\nTo: bill@mhsef.org\r\nSubject: Action Required: Access to Mt. Hood Academy on Sprongo has been limited \r\n\r\n \r\n\r\nHi Bill,\r\n\r\nYour team, Mt. Hood Academy &lt;http://sprongo.com/team/31758&gt; , has exceeded the maximum allowed user limit, 3 users, for the Basic Team plan. We had given your team a 14 day grace period to upgrade to a larger plan, but that period has passed. Unfortunately your access to your team has been limited. As a team admin you can upgrade your team anytime &lt;http://sprongo.com/team/31758/settings#membership&gt;  and your teamís access will be restored. \r\n\r\nBy the way, did you know you did not have to pay us to upgrade to a larger plan. You could have upgraded to the Premium Team Plan, which is free for your team and start earning revenues. We call it the ìDonít pay money, make money!î approach. Here is how it works: \r\n\r\nYou upgrade to the Premium Team plan, which is free of charge to your team and institute a monthly subscription fee for your team page. Your admins get free access but your team members have to purchase subscriptions to your team. We process their payments, take a small cut and send you your earnings. Beats paying us doesnít it? \r\n\r\nItís not too late to start earning money, so if you are interested learn more about the Premium Team plan and get started &lt;http://sprongo.com/team/31758#premium&gt; . \r\n\r\nThanks,\r\nThe Sprongo Team\r\n\r\nps : Follow Sprongo on Facebook &lt;http://www.facebook.com/sprongo&gt;  if you haven't yet.\r\n\r\n \r\n\r\n  _____  \r\n\r\nTo control which emails Sprongo sends you, click here &lt;http://sprongo.com/user/settings&gt;  \",\"truncated\":false,\"attachments\":[]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":674704,\"email\":\"bgunesch@centurytel.net\",\"name\":\"Bill Gunesch\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/75b5742bbf27a9cffc990025aea3030b.png?r=PG&s=128\"}}},{\"id\":3865005,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-24T08:59:18Z\",\"created_at\":\"2014-11-23T02:02:58Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Rachel, Thanks for contacting us. Everything should be fine now, let me know if there are any oth\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"My daughter can't activate her membership\",\"text\":\"My daughter can't activate her membership\",\"truncated\":false,\"attachments\":[{\"id\":1162248,\"created_at\":\"2014-11-23T02:02:55Z\",\"filename\":\"user.txt\",\"size\":1564,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162248\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162248?version=thumb\"}},{\"id\":1162249,\"created_at\":\"2014-11-23T02:02:56Z\",\"filename\":\"server.txt\",\"size\":3250,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162249\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162249?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1235887,\"email\":\"diamondpeakracer@hotmail.com\",\"name\":\"Rachel Meyer\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/7601305d38bb56709367a1b5a0019e98.png?r=PG&s=128\"}}},{\"id\":3865130,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-23T06:00:14Z\",\"created_at\":\"2014-11-23T02:46:23Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Justen, Thank you for contacting us. Right now we are experiencing an issue with the Safari brows\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"This is kinda crazy... the loading time is so slow and will continue working tomorrow in hopes of a better experience.\",\"text\":\"This is kinda crazy... the loading time is so slow and will continue working tomorrow in hopes of a better experience.  \",\"truncated\":false,\"attachments\":[{\"id\":1162267,\"created_at\":\"2014-11-23T02:46:22Z\",\"filename\":\"user.txt\",\"size\":632,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162267\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162267?version=thumb\"}},{\"id\":1162268,\"created_at\":\"2014-11-23T02:46:23Z\",\"filename\":\"server.txt\",\"size\":3452,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1162268\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1162268?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":435400,\"email\":\"justensjong@gmail.com\",\"name\":\"Justen Sjong\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/b8614ce8253f7d92866aa86066597723.png?r=PG&s=128\"}}},{\"id\":3849889,\"subject\":\"Feedback\",\"replies_count\":1,\"agent_replies_count\":1,\"comments_count\":0,\"last_activity_at\":\"2014-11-21T08:16:26Z\",\"created_at\":\"2014-11-21T00:28:33Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hannah, Thanks for contacting us. By any chance are using a Safari version 10.10?  With the new Safa\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"I am stunned at how slow this site is. It takes minutes to load pages, videos, move to the next video or it just sits and spins without doing anything. While my internet connection is very fast and all other sites load quickly.\",\"text\":\"I am stunned at how slow this site is. It takes minutes to load pages, videos, move to the next video or it just sits and spins without doing anything. While my internet connection is very fast and all other sites load quickly. \",\"truncated\":false,\"attachments\":[{\"id\":1155700,\"created_at\":\"2014-11-21T00:28:31Z\",\"filename\":\"user.txt\",\"size\":607,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1155700\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1155700?version=thumb\"}},{\"id\":1155701,\"created_at\":\"2014-11-21T00:28:33Z\",\"filename\":\"server.txt\",\"size\":3416,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1155701\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1155701?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":536182,\"email\":\"hannahski1@hotmail.com\",\"name\":\"Hannah Lautenberg\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/5aaeca5a618625d0cb8e30788d6e4ffa.png?r=PG&s=128\"}}},{\"id\":3840728,\"subject\":\"Feedback\",\"replies_count\":0,\"agent_replies_count\":0,\"comments_count\":0,\"last_activity_at\":\"2014-11-20T02:41:59Z\",\"created_at\":\"2014-11-20T02:41:59Z\",\"unanswered\":true,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"How do I tag a video?\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"How do I tag a video?\",\"text\":\"How do I tag a video?\",\"truncated\":false,\"attachments\":[{\"id\":1150750,\"created_at\":\"2014-11-20T02:41:56Z\",\"filename\":\"user.txt\",\"size\":607,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1150750\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1150750?version=thumb\"}},{\"id\":1150751,\"created_at\":\"2014-11-20T02:41:57Z\",\"filename\":\"server.txt\",\"size\":3444,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1150751\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1150751?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1227461,\"email\":\"pvanalstine1@gmail.com\",\"name\":\"Peter Van Alstine\",\"agent\":false,\"picture\":{\"thumb20\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=20\",\"thumb24\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=24\",\"thumb32\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=32\",\"thumb48\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=48\",\"thumb64\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=64\",\"thumb128\":\"https://secure.gravatar.com/avatar/8ac462668ec53ed77d0a1dc1cc5e3e5d.png?r=PG&s=128\"}}},{\"id\":3831791,\"subject\":\"Feedback\",\"replies_count\":3,\"agent_replies_count\":2,\"comments_count\":0,\"last_activity_at\":\"2014-11-19T17:25:14Z\",\"created_at\":\"2014-11-19T06:06:22Z\",\"unanswered\":false,\"archived\":false,\"private\":false,\"spam\":false,\"trash\":false,\"summary\":\"Hi Juho, Currently Safari version 10.10 has changed somethings, therefore we are working on updating\",\"draft\":false,\"source\":{\"web\":\"sprongo-support@supportbeemail.com\"},\"labels\":[],\"content\":{\"html\":\"Sprongo has been extremely slow lately, hoping for a quick fix\",\"text\":\"Sprongo has been extremely slow lately, hoping for a quick fix\",\"truncated\":false,\"attachments\":[{\"id\":1146293,\"created_at\":\"2014-11-19T06:06:20Z\",\"filename\":\"user.txt\",\"size\":2913,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1146293\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1146293?version=thumb\"}},{\"id\":1146294,\"created_at\":\"2014-11-19T06:06:21Z\",\"filename\":\"server.txt\",\"size\":5003,\"content_type\":\"application/octet-stream\",\"cid\":null,\"url\":{\"original\":\"https://sprongo.supportbee.com/attachments/1146294\",\"thumb\":\"https://sprongo.supportbee.com/attachments/1146294?version=thumb\"}}]},\"starred\":false,\"cc\":[],\"requester\":{\"id\":1224922,\"email\":\"juhopekka.penttinen@gmail.com\",\"name\":\"Juho-Pekka 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