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Created August 24, 2017 14:49
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footer: 2017-08-24 · © RoleModel Software slidenumbers: true slidecount: false autoscale: true build-lists: true theme: Merriweather, 8

Remote Professionalism

CoRT Rock 2017-Q3

Ben Einwechter Chris Horn


Today

Remote Team Integration Framework

  • Focused on process
  • Includes best practices for remote teams and remote collaboration

^ - Here's where we are today. It's in Drive and hopefully you've all seen it.

  • It follows our general practice of doing things in a repeatable, measurable way. It has a lot from other best practice lists.

Experiments

Reduce noise in the RMS studio

^ - When sat down to brainstorm, we covered a lot of topics, but very few of them had anything to do with experiments we could conduct.

  • When we refined our list, we realized that they were all related to our view of Professionalism, or the Character "C" in core values.

Observations

People manage their attention differently

  • Some people find it easy to focus and tune things out
  • Other people not so much
  • Other people tend to chase squirrels
  • Putting other people's needs ahead of our own

^ - These are really our conclusions, or at least our assessment of where these suggestions came from

  • These need to be covered now, because they put everything else in focus

Professionalism

General Rules


All meetings are the same

^ Treat every meeting, with remote attendees or without, whether you are remote or physically present, as the same.


Be present

^ Be present for the meeting ^ Don't multi-task ^ If you wouldn't do it sitting next to your coworkers, don't do it when you're remote


Don't do anything on a call that you wouldn't do face-to-face

^ - There's a wide variety of biological activities that are disruptive when you're wearing a microphone.

  • Bio-breaks, grabbing a snack, they're probably all fine, either excuse yourself or ask permission

Professionalism

With respect to the other end of the call


No side conversations

^ Side conversations, whether you're muted or not near the central microphone, are very distracting and unproductive


Use a headset

^ - A directional, noise cancelling microphone should be the default choice

  • The built-in microphone sounds at best not terrible
  • Microphones which pick up background conversations are very disruptive

Good Lightning

^ On a video call, make sure you can be seen


No Clutter

^ On a video call, a lot of stuff in the background is really distracting


Professionalism

With respect to the people around you


Use a breakout room

^ 3-way pairing, or any meeting with 2 local plus N remote people should be in a breakout room


Learn to control your own volume

^ It's hard to do when you are wearing a headset. A single ear headset is a good balance and allows you to still hear yourself.


Tools

^ - National Institute for Occupational Safety and Health

  • brew install sox  "RMS Pk DB"
  • 0dB is the normal threshold of human hearing it's a logarithmic scale

Experiments

How loud are we?

When pairing, using good headsets:

  • How loud do you get?
  • How loud is the background noise?
  • Are you distracted?
  • Are you distracting?

Experiments

Background Noise

^ - In the RMS Studio

  • if we introduce a low level of background noise
  • does the in-studio pairing/meetings translate into fewer distractions?

Experiments

Sound dampening

^ Noise dampening foam in the breakout rooms


Q & A

Ideas for more experiments?

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