widget_options.json

{
  "widget": {
    "type": "bubble",
    "position": "right",
    "enabled": true
  },
  "button": {
    "translations": [
      {
        "language": 1,
        "name": "Help"
      }
    ],
    "size": "medium",
    "colors": {
      "background": "#62ad8c",
      "text": "#ffffff"
    }
  },
  "chat": {
    "request_user_info": true,
    "proactive": true,
    "popup": {
      "translations": [
        {
          "language": 1,
          "title": "Customer Support",
          "message": "Need help? Just reply to start a live chat with one of our team.",
          "heading": "Ask us a question!",
          "subheading": "Our team are online and ready to help with your enquiries. Send us a message to get started."
        }
      ],
      "style": "agent_text_button"
    },
    "begin_mode": "conversation",
    "allow_department_selection": false,
    "waiting_timeout": 150
  },
  "ticket": {
    "select_department": "custom",
    "default_department": null,
    "select_subject": "custom",
    "default_subject": ""
  }
}