Hi Nisha,
Thank you for your thorough testing — you raised important points and we've made improvements based on your feedback.
1. "Create Onboarding Template" and "Analytics & Feedback" — Pro features
TeamOps uses a freemium model as documented in our listing:
- Free tier: Core onboarding, offboarding, leave management, and up to 2 custom templates
- Pro tier ($4/user/month): Unlimited custom templates, full leave history, advanced analytics (dashboard, funnel, export)