Great Grooveshark support:).

gistfile1.txt

Maciej,

We've heard back from a few other users in Poland having the same issue. They said today they went to the site and it worked perfectly for them. Would you mind testing it out and letting us know if you continue to have any trouble?

Best,
Jessica - Community Developer
APR 06, 2012  |  07:30PM UTC
Maciej,

Thanks for getting back to us with this information. Our systems team is currently looking into this issue. As soon as they let me know what they've found I will get back to you.

Best,
Jessica - Community Developer
APR 06, 2012  |  03:12PM UTC
Hello,

I made a traceroute over TCP to all not working servers, and the only
one which replies to my requests - stream54.grooveshark.com. It looks
like your servers are blocking my address (or some of routers between me
and you). It's not fault of my ISP. Here is comparision of not working
stream67-he.grooveshark.com and stream54.grooveshark.com:

[root@peace ciembor]# lft stream67-he.grooveshark.com

Tracing .................************

TTL LFT trace to 8.20.213.34:80/tcp

1 10.0.0.44 1.0ms

2 Krakow-bras2.inetia.pl (195.114.190.154) 8.3ms

3 KrakH001RT10-KrakH001RT09.inetia.pl (83.238.251.27) 14.4ms

4 KrakH001RT09-WarsH002RT22.inetia.pl (83.238.251.92) 16.0ms

5 xe-1-3-0.waw10.ip4.tinet.net (77.67.65.149) 12.0ms

6 xe-2-0-0.fra44.ip4.tinet.net (89.149.186.57) 34.3ms

7 as3356.ip4.tinet.net (77.67.95.14) 35.5ms

8 vlan90.csw4.Frankfurt1.Level3.net (4.69.154.254) 37.0ms

9 ae-91-91.ebr1.Frankfurt1.Level3.net (4.69.140.13) 34.9ms

10 ae-48-48.ebr2.Paris1.Level3.net (4.69.143.146) 44.0ms

11 ae-44-44.ebr2.Washington1.Level3.net (4.69.137.62) 122.5ms

12 ae-5-5.ebr2.Washington12.Level3.net (4.69.143.222) 126.1ms

13 ae-6-6.ebr2.Chicago2.Level3.net (4.69.148.146) 142.9ms

14 ae-1-100.ebr1.Chicago2.Level3.net (4.69.132.113) 137.8ms

15 ae-3-3.ebr2.Denver1.Level3.net (4.69.132.61) 172.2ms

16 ae-2-52.edge3.Denver1.Level3.net (4.69.147.104) 167.6ms

17 ESCAPE-MEDI.edge3.Denver1.Level3.net (4.28.21.46) 188.7ms

** [80/tcp no reply from target] Try advanced options (use -VV to see packets).

[root@peace ciembor]# lft stream54.grooveshark.com

Tracing .........*..........T

TTL LFT trace to 8.20.213.28:80/tcp

1 10.0.0.44 0.9ms

2 Krakow-bras2.inetia.pl (195.114.190.154) 8.3ms

3 KrakH001RT10-KrakH001RT09.inetia.pl (83.238.251.27) 15.7ms

4 KrakH001RT09-WarsH002RT22.inetia.pl (83.238.250.168) 13.9ms

5 xe-1-0-0.waw10.ip4.tinet.net (77.67.74.97) 12.4ms

6 xe-0-1-0.fra44.ip4.tinet.net (213.200.82.213) 35.5ms

7 as3356.ip4.tinet.net (77.67.95.14) 40.8ms

8 vlan60.csw1.Frankfurt1.Level3.net (4.69.154.62) 46.2ms

9 ae-61-61.ebr1.Frankfurt1.Level3.net (4.69.140.1) 40.5ms

10 ae-46-46.ebr2.Paris1.Level3.net (4.69.143.138) 42.5ms

11 ae-44-44.ebr2.Washington1.Level3.net (4.69.137.62) 120.9ms

12 ae-5-5.ebr2.Washington12.Level3.net (4.69.143.222) 124.9ms

13 ae-6-6.ebr2.Chicago2.Level3.net (4.69.148.146) 142.0ms

14 ae-1-100.ebr1.Chicago2.Level3.net (4.69.132.113) 137.4ms

15 ae-3-3.ebr2.Denver1.Level3.net (4.69.132.61) 171.5ms

16 ae-2-52.edge3.Denver1.Level3.net (4.69.147.104) 167.5ms

17 ESCAPE-MEDI.edge3.Denver1.Level3.net (4.28.21.46) 187.8ms

18 [target closed] 8.20.213.28:80 170.9ms
Maciej
APR 04, 2012  |  06:43PM UTC
Maciej,

Thank you for this information. If our stream servers were down we would be receiving more emails that this and would be able to detect it. Can you check to see if there are any blocks on your router or ISP? Also, this may sound odd but it may be worth doing a power cycle on all the networking equipment in your home. Please let us know if this continues.

Best,
Jessica - Community Developer
APR 03, 2012  |  10:28PM UTC
Thank you for reply. It works with some of popular songs, but not all. I
found, that problem is with these two (or maybe more) hosts:

stream57-he.grooveshark.com
stream67-he.grooveshark.com

Here is my attempt to ping them and result of traceroute:
https://gist.github.com/2288538 . I will check it tomorow with another
network, but it looks like more global problem.

-- 
Maciej Ciemborowicz
http://ciemborowicz.pl
Maciej
APR 03, 2012  |  01:27AM UTC
Maciej
APR 03, 2012  |  01:27AM UTC
Maciej,

Thank you for taking the time to contact us about the trouble you're having. Can you please go to Explore>Popular and let us know if you continue to have any trouble playing songs? Also, can you test your computer on another network? If not, can you try using another computer on a different network? We'd like to look into this further.

Best,
Jessica - Community Developer
APR 02, 2012  |  10:20PM UTC
Hi. From about three days I get errors when try to play any song. It is not dependent on platform (Windows and Linux) and browser (Google Chrome and Mozilla Firefox). This is what I get in Firebug console:

player.playererror Object { details={...}, type="playbackError"}
app.js...0326.07 (wiersz 722)
player. error playing song Object { parentQueueID="16058377311339304781421", context={...}, SongID=21870131, more...} unknownHasNext serverIOError
app.js...0326.07 (wiersz 723)
player.playererror Object { details={...}, type="playbackError"}
app.js...0326.07 (wiersz 722)
player. error playing song Object { parentQueueID="16058377311339304781421", context={...}, SongID=21866728, more...} unknownHasNext serverIOError
app.js...0326.07 (wiersz 723)
player.playererror Object { details={...}, type="playbackError"}
app.js...0326.07 (wiersz 722)
player. error playing song Object { parentQueueID="16058377311339304781421", context={...}, SongID=21866771, more...} unknownHasNext serverIOError
app.js...0326.07 (wiersz 723)

Maciej
MAR 31, 2012  |  08:23PM UTC
Original message
For your reference this is Case #: 1094615
[[372e4f5da884a6e6d72ff4bfb63dadf1d3ace11b-35466095]]