Created
November 18, 2022 04:47
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Alpine Store for Browser calling
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export default { | |
agents: [], | |
id: null, | |
ringing: false, | |
onCall: false, | |
statusMessage: 'Initialising...', | |
callTimer: '', | |
agentStatus: { | |
Idle: 'Available', | |
Break: 'Break', | |
WrapUp: 'Wrap Up', | |
OnCall: 'On Call', | |
Offline: 'Offline' | |
}, | |
activeCall: null, | |
init() { | |
this.setupEcho() | |
}, | |
setCallTimer() { | |
this.activeCallTimeStart = Date.now() | |
this.activeTimeHandler = setInterval(() => { | |
this.callTimer = this.secondsToTime((Date.now() - this.activeCallTimeStart) / 1000) | |
}, 100) | |
}, | |
stopCallTimer() { | |
clearInterval(this.activeTimeHandler) | |
this.callTimer = '' | |
}, | |
answerCall() { | |
this.activeCall.accept() | |
this.setCallTimer() | |
this.ringing = false | |
this.onCall = true | |
this.setAgentStatus(this.agentStatus.OnCall) | |
}, | |
hangupCall() { | |
this.activeCall.disconnect() | |
}, | |
callAgent(email) { | |
this.statusMessage = `Calling ${email} ...` | |
this.onCall = true | |
this.setAgentStatus(this.agentStatus.OnCall) | |
this.setCallTimer() | |
const params = {Agent: email} | |
window.callConnect({params}) | |
.then((call) => { | |
this.activeCall = call | |
this.activeCall.on('disconnect', () => { | |
this.stopCallTimer() | |
this.onCall = false | |
this.setAgentStatus(this.agentStatus.Idle) | |
this.statusMessage = "Ready." | |
}) | |
}) | |
}, | |
setAgentStatus(status) { | |
return axios.post('/agent/status', {status}) | |
.then(() => { | |
Livewire.emit('refreshUserStatus') | |
}) | |
}, | |
connectToConference(conferenceSid, name) { | |
this.statusMessage = `Connecting to ${name} ...` | |
this.onCall = true | |
this.setAgentStatus(this.agentStatus.OnCall) | |
this.setCallTimer() | |
const params = {Conference: conferenceSid} | |
window.callConnect({params}) | |
.then((call) => { | |
this.activeCall = call | |
this.activeCall.on('disconnect', () => { | |
this.stopCallTimer() | |
this.onCall = false | |
this.setAgentStatus(this.agentStatus.WrapUp) | |
this.statusMessage = "Ready." | |
}) | |
}) | |
}, | |
setupEcho() { | |
Echo.join('online') | |
.here((agents) => { | |
this.agents = agents | |
}) | |
.joining((agent) => { | |
this.agents.push(agent) | |
}) | |
.leaving((agent) => { | |
this.agents.splice(this.agents.findIndex((a) => a.id === agent.id), 1) | |
}) | |
.listen('AgentStatusChanged', (e) => { | |
let index = this.agents.findIndex((agent) => agent.id === e.agent.id) | |
this.agents[index].status = e.agent.status | |
}) | |
.listen('ConferenceCreated', (e) => { | |
Livewire.emit('refreshConferences') | |
}) | |
.listen('ConferenceStatusChanged', (e) => { | |
Livewire.emit('refreshConferences') | |
}) | |
}, | |
deviceRegistered() { | |
this.statusMessage = `Ready (Agent: ${this.id})` | |
}, | |
deviceError(error) { | |
this.statusMessage = `ERROR: ${error}` | |
}, | |
deviceIncoming(call) { | |
this.activeCall = call | |
this.activeCall.on('disconnect', () => { | |
this.stopCallTimer() | |
this.onCall = false | |
this.setAgentStatus(this.agentStatus.Idle) | |
}) | |
this.ringing = true | |
}, | |
secondsToTime(secs) { | |
let hours = Math.floor(secs / (60 * 60)) | |
let divisor_for_minutes = secs % (60 * 60) | |
let minutes = Math.floor(divisor_for_minutes / 60) | |
let divisor_for_seconds = divisor_for_minutes % 60 | |
let seconds = Math.ceil(divisor_for_seconds) | |
if (hours === 0) | |
return `${minutes}:${String(seconds).padStart(2,'0')}` | |
return `${hours}:${String(minutes).padStart(2, '0')}:${String(seconds).padStart(2, '0')}` | |
} | |
} |
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