Today I discovered that AT&T had charged me $20 more than they were supposed to for my internet service. I went to log into my account so I could view my bill, but discovered that I couldn't. When I tried to log in, I just got an error message: "A system error prevented us from completing that action. Contact customer support."
Dreading having to sit on hold on the phone, I used their text chat support option. Here's how that conversation went:
Me: Hey, I'm getting an error message when I log into my account.
Them: Thank you for that information. I can help you with that.
Me: .......