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| Reply-To: Aidan Casserley and 1 other <n+admin_32419_7950c4a57374b6b3fa659aedb9d08b77@simplesat-96cdd69d9f74.intercom-mail.com> | |
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| Subject: [Simplesat] Aidan Casserley: 'RE: Service recovery paradox: Create loyal customers out of business slip-ups 🤕 - Latest from Simplesat' | |
| Message-ID: <f6d139ba-7f91-4677-af12-081f61d6f379@simplesat-96cdd69d9f74.intercom-mail.com> | |
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| Date: Thu, 10 Oct 2019 12:22:43 +0000 | |
| --_----jkvGZXEzbJ7qkaQ3sDIO+w===_F8/6D-25274-4922F9D5 | |
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| Write above to reply | |
| Cory =E2=80=93 amazing work. Thanks so much for publishing this story! We r= | |
| eally appreciate the publicity and the exposure. I=E2=80=99ve already added= | |
| it to our LinkedIn Page. I might ask you to also share the story on the Si= | |
| mplesat LinkedIn page, too? Like you have done for Matt Seeds from Inspired= | |
| IT, image below Thanks again, Cory! =E2=80=8BCastlerock is a leading provi= | |
| der of =E2=80=8BManaged Services and Managed Hosting AIDAN CASSERLEY Direct= | |
| or +27 21 418 0112 +27 84 444 6003 aidan@castlerock.co.za www.castlerock.co= | |
| .za From: Cory from Simplesat <cory@simplesat.io> Sent: Thursday, 10 = | |
| October 2019 14:04 To: Aidan Casserley <aidan@castlerock.co.za> Subje= | |
| ct: Service recovery paradox: Create loyal customers out of business slip-u= | |
| ps =F0=9F=A4=95 - Latest from Simplesat https://cdn.simplesat.io/images/sim= | |
| plesat-email-newsletter.png Hey Aidan, Do you know what the "service recove= | |
| ry paradox" is? Don't worry, neither did I... The service recovery paradox = | |
| is the phenomenon where a business failure results in increased customer lo= | |
| yalty, more so than had the issue never happened. =F0=9F=A4=AF You may have= | |
| noticed this before within your own business, or working with another comp= | |
| any. We put together some tips how you can make the best out of service fai= | |
| lures. Also... Simplesat now integrates with BrightGauge! BrightGauge is a = | |
| tool that makes it easy to keep all your KPIs in one place. Here's an overv= | |
| iew of how to connect. Let me know if you have any questions or feedback. T= | |
| hank you as always! https://simplesat-96cdd69d9f74.intercom-mail.com/i/o/10= | |
| 1018965/48421014af33cb508f38e28e/cory-signature.png =E2=9C=8D=EF=B8=8F What= | |
| we've been writing https://simplesat-96cdd69d9f74.intercom-mail.com/i/o/15= | |
| 4775720/e02f27a2a9f86f194af2c61c/service+recovery+paradox+chart.png Service= | |
| recovery paradox: How to create loyal customers out of business slip-ups W= | |
| hat if these seemingly disastrous events ended up being a good thing? And e= | |
| ven resulted in increased customer satisfaction? This is the service recove= | |
| ry paradox. Read to find out how business blunders can lead to increased cu= | |
| stomer loyalty... Read More https://simplesat-96cdd69d9f74.intercom-mail.co= | |
| m/images/emojis/32x32/1f3c6.pngFeatured Customer Story https://simplesat-96= | |
| cdd69d9f74.intercom-mail.com/i/o/154765327/0326b9c33c70a302a30f178f/Custome= | |
| r-Story-Castlerock-IT.png Customer Story: Castlerock Managed IT Services Ca= | |
| stlerock needed a reliable way to measure customer satisfaction after switc= | |
| hing their helpdesk to Accelo. They lost visibility on their team's day-to-= | |
| day performance which left them in the dark when it came to improving their= | |
| service offering. That's where Simplesat came in... Read More =F0=9F=A4=93= | |
| What we've been reading... Customer Service Excellence Examples If you're = | |
| looking for a collection of customer service done right, then look no furth= | |
| er. The ROI of Great Customer Service However you measure the ROI of great = | |
| customer service, it has an undeniable impact on your business... https://s= | |
| implesat-96cdd69d9f74.intercom-mail.com/images/emojis/32x32/2705.pngVote fo= | |
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| 2.png" style=3D"margin: 0; padding-right: 7px; vertical-align: middle"> | |
| <a href=3D"https://app.intercom.io/a/apps/g9guvxdz/conversations/= | |
| 24041335358" style=3D"color: #3E474C; font-weight: normal; text-decoration:= | |
| underline">View conversation</a> | |
| </td> | |
| </tr> | |
| </table> | |
| <table id=3D"conversation-parts-wrapper" bgcolor=3D"#E9EEF2" cellpaddin= | |
| g=3D"0" cellspacing=3D"0" border=3D"0" valign=3D"top" align=3D"center" styl= | |
| e=3D"background-color: #F0F4F7; font-size: 12px; height: auto; line-height:= | |
| 18px; margin: 0 auto; max-width: 600px; overflow: hidden; width: 100%"> | |
| <tr> | |
| <td class=3D"conversation-part-spacer" style=3D"-moz-osx-font-smoot= | |
| hing: grayscale; -webkit-font-smoothing: antialiased; font-family: 'Helveti= | |
| ca Neue', Helvetica, Arial, sans-serif; font-size: 1px; font-weight: normal= | |
| ; height: 40px; line-height: 1; max-height: 40px; padding: 0">=C2=A0</td> | |
| </tr> | |
| <tr> | |
| <td class=3D"label" style=3D"-moz-osx-font-smoothing: grayscale; -w= | |
| ebkit-font-smoothing: antialiased; font-family: 'Helvetica Neue', Helvetica= | |
| , Arial, sans-serif; font-weight: normal; padding: 0"> | |
| <!-- Participants --> | |
| <table class=3D"conversation-participants" cellpadding=3D"0" ce= | |
| llspacing=3D"0" border=3D"0" valign=3D"top" align=3D"center" style=3D"borde= | |
| r-collapse: separate; border-spacing: 0; color: #9EADB7; font-size: 12px; l= | |
| ine-height: 18px; text-align: center; width: 100%"> | |
| <tr> | |
| <td style=3D"-moz-osx-font-smoothing: grayscale; -webkit-fo= | |
| nt-smoothing: antialiased; font-family: 'Helvetica Neue', Helvetica, Arial,= | |
| sans-serif; font-weight: normal; padding: 0"> | |
| <img width=3D"16" height=3D"10" src=3D"https://simplesat-96cdd69d9f74.inter= | |
| com-mail.com/assets/emails/v02/email-icon-group-16x10-at-2x-b31cac06d51512e= | |
| d42333484f5ad3f61f7592210f9abc6e931a8d0403796ef14.png"> Sent to Aidan Casse= | |
| rley and damian@castlerock.co.za</td> | |
| </tr> | |
| <tr> | |
| <td class=3D"conversation-participants-spacer" style=3D"-mo= | |
| z-osx-font-smoothing: grayscale; -webkit-font-smoothing: antialiased; font-= | |
| family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 1px; fon= | |
| t-weight: normal; height: 20px; line-height: 20px; max-height: 20px; paddin= | |
| g: 0">=C2=A0</td> | |
| </tr> | |
| </table> | |
| <!-- Parts --> | |
| <div id=3D"admin-notification-parts"> | |
| <table class=3D"conversation-part user" cellpadding=3D"0" cel= | |
| lspacing=3D"0" border=3D"0" valign=3D"top" align=3D"center" style=3D"border= | |
| -collapse: separate; border-spacing: 0; font-size: 12px; line-height: 18px;= | |
| margin: 0 auto; max-width: 560px; width: 90%"> | |
| <tr> | |
| <td class=3D"conversation-part-avatar-wrapper" style=3D"-moz-osx-font-s= | |
| moothing: grayscale; -webkit-font-smoothing: antialiased; font-family: 'Hel= | |
| vetica Neue', Helvetica, Arial, sans-serif; font-weight: normal; padding: 0= | |
| ; vertical-align: top; width: 32px" valign=3D"top"> | |
| <table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"font= | |
| -size: 12px; line-height: 18px; width: 32px"> | |
| <tr> | |
| <td class=3D"conversation-part-avatar" style=3D"-moz-osx-font-smo= | |
| othing: grayscale; -webkit-font-smoothing: antialiased; border-radius: 2px;= | |
| color: white; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;= | |
| font-weight: bold; height: 32px; padding: 1px 0 0; text-align: center; ver= | |
| tical-align: middle; width: 32px" align=3D"center" valign=3D"middle"> | |
| <img width=3D"32" height=3D"32" alt=3D"Aidan Casserley" src= | |
| =3D"https://img.fullcontact.com/static/e3631bebd9971946b7131b6419910a5f_20c= | |
| 2ef6850127a75a434781c97dd4a04f43550e9c7c64292ac59b86a2fbb257d" style=3D"bor= | |
| der-radius: 2px"> | |
| </td> | |
| </tr> | |
| </table> | |
| </td> | |
| <td class=3D"conversation-part-caret-spacer" style=3D"-moz-osx-font-smo= | |
| othing: grayscale; -webkit-font-smoothing: antialiased; font-family: 'Helve= | |
| tica Neue', Helvetica, Arial, sans-serif; font-size: 1px; font-weight: norm= | |
| al; padding: 0; vertical-align: top; width: 10px" valign=3D"top"></td> | |
| <td class=3D"conversation-part-body" style=3D"-moz-osx-font-smoothing= | |
| : grayscale; -webkit-font-smoothing: antialiased; background-color: #FFFFFF= | |
| ; border: 1px solid #d5dce2; border-radius: 6px; font-family: 'Helvetica Ne= | |
| ue', Helvetica, Arial, sans-serif; font-weight: normal; hyphens: auto; padd= | |
| ing: 0; word-wrap: break-word" bgcolor=3D"#FFFFFF"> | |
| <table class=3D"part-content" cellpadding=3D"0" cellspacing=3D"0" bor= | |
| der=3D"0" style=3D"font-size: 12px; line-height: 18px; table-layout: fixed;= | |
| width: 100%"> | |
| <tr> | |
| <td style=3D"-moz-osx-font-smoothing: grayscale; -webkit-font-smo= | |
| othing: antialiased; color: #3E474C; font-family: 'Helvetica Neue', Helveti= | |
| ca, Arial, sans-serif; font-size: 14px; font-weight: normal; padding: 10px = | |
| 13px"> | |
| =20 | |
| <p style=3D"margin: 0; padding: 3px 0">Cory =E2=80=93 amazing= | |
| work. Thanks so much for publishing this story! We really appreciate the p= | |
| ublicity and the exposure.</p> | |
| <p style=3D"margin: 0; padding: 3px 0">I=E2=80=99ve already added it to our= | |
| LinkedIn Page. I might ask you to also share the story on the Simplesat Li= | |
| nkedIn page, too? Like you have done for Matt Seeds from Inspired IT, image= | |
| below</p> | |
| <p style=3D"margin: 0; padding: 3px 0">Thanks again, Cory!</p> <br>=E2=80= | |
| =8BCastlerock is a leading provider of =E2=80=8B<a href=3D"https://www.cast= | |
| le-rock.co.za/managed" target=3D"_blank"><strong>Managed Services</strong><= | |
| /a> and <a href=3D"https://www.castle-rock.co.za/hosting/" target=3D"_blank= | |
| "><strong>Managed Hosting</strong></a><br> AIDAN CASSERLEY Director <a targ= | |
| et=3D"_blank"><strong>+27 21 418 0112</strong></a><br> <a target=3D"_blank"= | |
| ><strong>+27 84 444 6003</strong></a><br> <a href=3D"mailto:aidan@castleroc= | |
| k.co.za" target=3D"_blank"><strong>aidan@castlerock.co.za</strong></a> <a h= | |
| ref=3D"http://www.castle-rock.co.za/" target=3D"_blank"><strong>www.castler= | |
| ock.co.za</strong></a> <p style=3D"margin: 0; padding: 3px 0"><b>From:</b> = | |
| Cory from Simplesat <<a href=3D"mailto:cory@simplesat.io" target=3D"_bla= | |
| nk">cory@simplesat.io</a>> <br> <b>Sent:</b> Thursday, 10 October 2019 1= | |
| 4:04<br> <b>To:</b> Aidan Casserley <<a href=3D"mailto:aidan@castlerock.= | |
| co.za" target=3D"_blank">aidan@castlerock.co.za</a>><br> <b>Subject:</b>= | |
| Service recovery paradox: Create loyal customers out of business slip-ups = | |
| =F0=9F=A4=95 - Latest from Simplesat</p> <p style=3D"margin: 0; padding: 3= | |
| px 0"><a href=3D"https://cdn.simplesat.io/images/simplesat-email-newsletter= | |
| .png" target=3D"_blank">https://cdn.simplesat.io/images/simplesat-email-new= | |
| sletter.png</a></p> <p style=3D"margin: 0; padding: 3px 0"><br> <br> </p> <= | |
| p class=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text-al= | |
| ign: left !important" align=3D"left"> Hey Aidan,</p> <p class=3D"intercom-a= | |
| lign-left" style=3D"margin: 0; padding: 3px 0; text-align: left !important"= | |
| align=3D"left"> Do you know what the "service recovery paradox" is?</p> <p= | |
| class=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text-ali= | |
| gn: left !important" align=3D"left"> Don't worry, neither did I...</p> <p c= | |
| lass=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text-align= | |
| : left !important" align=3D"left"> <i>The service recovery paradox is the p= | |
| henomenon where a business failure results in <b>increased customer loyalty= | |
| </b>, more so than had the issue never happened. </i>=F0=9F=A4=AF</p> <p cl= | |
| ass=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text-align:= | |
| left !important" align=3D"left"> You may have noticed this before within y= | |
| our own business, or working with another company. <a href=3D"https://simpl= | |
| esat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DlarMTs3xYEVyK%2F1MSnw8YQQq9b= | |
| uDPAB14vHEYfkwJ6JQBIOOzVomEz%2BQzr2SwAQcsppFO7OA6VY7ngdK%2FSMMEhMWsAfg8TQdB= | |
| BPJGyhHxkAg5WDxXpljGHLqOtVJoYhUqsPDjNFBM4%2Fb9XB%2B64K6WMr2X4ibdsJRLibpbp0A= | |
| 2ExepNVDxwsmGKlXjgqIp6NPcoOsDKx7s030AxAnf5RKGkRwPVfacpsNVT8BvnXYKv0%3D&h=3D= | |
| c2dadf3c54e958a43e2e5775d393c492f8f85142-24041022068&l=3D86862b0aab94415430= | |
| 25222b4944a8ba8fb13a05-1831798" target=3D"_blank"> <b>We put together some = | |
| tips how you can make the best out of service failures</b></a>. </p> <p cla= | |
| ss=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text-align: = | |
| left !important" align=3D"left"> Also... Simplesat now integrates with <a h= | |
| ref=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DlrtgfJrm= | |
| B3zuC3bYOERmEQ970srbF%2Fy7ZRttwpuQvEHQV78hxNQ5pNsOrwF2cAG3&h=3Db596bac0070c= | |
| 39f300b5b6abc1bf2dcfe79d9963-24041022068&l=3D52491f55b92136513b21fb71f2c87d= | |
| bedbb2dec5-1831799" target=3D"_blank"> <b>BrightGauge</b></a>! BrightGauge = | |
| is a tool that makes it easy to keep all your KPIs in one place. <a href=3D= | |
| "https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DQP3MC3Q6onLyl5= | |
| VDVC5opTXDalwVVKNyGqCADILyIi4wlIA%2FrBFeHJ0VGoMOxbzw8rbzU1VfEFR8w7kN6oB5YKs= | |
| 76v2Q2njXXnqR%2BWJUh%2FzSNQrahP4FSz%2B7F%2Fh1LUWCp%2B7n90FA8INuWmydLIzs%2B9= | |
| UAlW6LMiF63VjAGnYXZJXGJC50Q6xuFm5ZAB%2FYdkGJoP7dwfz2mWcJlODm3DlD5w%3D%3D&h= | |
| =3Dfca88d79645870db85f74fcedc8e05ac0d88cee5-24041022068&l=3D74e530014ccb9dc= | |
| a1166c99ac3d89d720ce4494f-1831800" target=3D"_blank"> <b>Here's an overview= | |
| of how to connect</b></a>.</p> <p class=3D"intercom-align-left" style=3D"m= | |
| argin: 0; padding: 3px 0; text-align: left !important" align=3D"left"> Let = | |
| me know if you have any questions or feedback. Thank you as always!</p> <p = | |
| style=3D"margin: 0; padding: 3px 0"><a href=3D"https://simplesat-96cdd69d9f= | |
| 74.intercom-mail.com/via/e?ob=3DKjqtbImJ9p099F5ng63TYhaVhU8FatQCuR6dgvaCVX3= | |
| icEUu%2F1HAtBZSnirIrt29uXO9n42ouS1tolgzePQB3IaWkv579BZW4Jp1pDv%2FAg51A0EDBv= | |
| byncgdbrzruMuN&h=3Db9672df804aacc98e1a641294680905659523ca1-24041022068&l= | |
| =3D4e112577ab85e9e6e7be04b8ec319b98ee3382b1-1831801" target=3D"_blank"><b>h= | |
| ttps://simplesat-96cdd69d9f74.intercom-mail.com/i/o/101018965/48421014af33c= | |
| b508f38e28e/cory-signature.png</b></a></p> <h2> =E2=9C=8D=EF=B8=8F What we= | |
| 've been writing </h2> <p style=3D"margin: 0; padding: 3px 0"><a href=3D"ht= | |
| tps://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DlarMTs3xYEVyK%2F1= | |
| MSnw8YQQq9buDPAB14vHEYfkwJ6JQBIOOzVomEz%2BQzr2SwAQcsppFO7OA6VY7ngdK%2FSMMEh= | |
| MWsAfg8TQdBBPJGyhHxkAg5WDxXpljGHLqOtVJoYhUqsPDjNFBM4%2Fb9XB%2B64K6WMr2X4ibd= | |
| sJRLibpbp0A2ExepNVDxwsmGKlXjgqIp6NPcoOsDKx7s030AxAnf5RKGkRwPVfacpsNVT8BvnXY= | |
| Kv0%3D&h=3Dc2dadf3c54e958a43e2e5775d393c492f8f85142-24041022068&l=3D62f97c3= | |
| c935fa8211f87cbe9ad23bb65fb7210c7-1831814" target=3D"_blank"><b>https://sim= | |
| plesat-96cdd69d9f74.intercom-mail.com/i/o/154775720/e02f27a2a9f86f194af2c61= | |
| c/service+recovery+paradox+chart.png</b></a></p> <h1 style=3D"line-height: = | |
| 30px; margin: 0; padding: 3px 0 12px"><a href=3D"https://simplesat-96cdd69d= | |
| 9f74.intercom-mail.com/via/e?ob=3DlarMTs3xYEVyK%2F1MSnw8YQQq9buDPAB14vHEYfk= | |
| wJ6JQBIOOzVomEz%2BQzr2SwAQcsppFO7OA6VY7ngdK%2FSMMEhMWsAfg8TQdBBPJGyhHxkAg5W= | |
| DxXpljGHLqOtVJoYhUqsPDjNFBM4%2Fb9XB%2B64K6WMr2X4ibdsJRLibpbp0A2ExepNVDxwsmG= | |
| KlXjgqIp6NPcoOsDKx7s030AxAnf5RKGkRwPVfacpsNVT8BvnXYKv0%3D&h=3Dc2dadf3c54e95= | |
| 8a43e2e5775d393c492f8f85142-24041022068&l=3D86862b0aab9441543025222b4944a8b= | |
| a8fb13a05-1831798" target=3D"_blank">Service recovery paradox: How to creat= | |
| e loyal customers out of business slip-ups</a></h1> <p class=3D"intercom-al= | |
| ign-left" style=3D"margin: 0; padding: 3px 0; text-align: left !important" = | |
| align=3D"left"> <b>What if these seemingly disastrous events ended up being= | |
| a good thing? And even resulted in increased customer satisfaction?</b></p= | |
| > <p class=3D"intercom-align-left" style=3D"margin: 0; padding: 3px 0; text= | |
| -align: left !important" align=3D"left"> This is the service recovery parad= | |
| ox. Read to find out how business blunders can lead to increased customer l= | |
| oyalty...</p> <p style=3D"margin: 0; padding: 3px 0"><a href=3D"https://sim= | |
| plesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DlarMTs3xYEVyK%2F1MSnw8YQQq= | |
| 9buDPAB14vHEYfkwJ6JQBIOOzVomEz%2BQzr2SwAQcsppFO7OA6VY7ngdK%2FSMMEhMWsAfg8TQ= | |
| dBBPJGyhHxkAg5WDxXpljGHLqOtVJoYhUqsPDjNFBM4%2Fb9XB%2B64K6WMr2X4ibdsJRLibpbp= | |
| 0A2ExepNVDxwsmGKlXjgqIp6NPcoOsDKx7s030AxAnf5RKGkRwPVfacpsNVT8BvnXYKv0%3D&h= | |
| =3Dc2dadf3c54e958a43e2e5775d393c492f8f85142-24041022068&l=3Dc8177955bed14d7= | |
| 66f99d6d922f8e8d50e9602ab-1831815" target=3D"_blank"><b>Read More</b></a></= | |
| p> <h2> | |
| <a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/images/emojis/3= | |
| 2x32/1f3c6.pngFeatured" target=3D"_blank">https://simplesat-96cdd69d9f74.in= | |
| tercom-mail.com/images/emojis/32x32/1f3c6.pngFeatured</a> Customer Story</h= | |
| 2> <p style=3D"margin: 0; padding: 3px 0"><a href=3D"https://simplesat-96cd= | |
| d69d9f74.intercom-mail.com/via/e?ob=3DJJrK7PR6BHnSEQPAKh6mLfV1g0U0Ea2HQWHn9= | |
| %2FWfW41iE2lDJoYiM3iLZD%2BjpWo75i%2Bsq6fmd8smSsNqHxtaHDjboafzfkUaVie4f5MwTQ= | |
| 5ZV6pYXmGhpFjwsH%2BRgNDsJ1EDFbb47wsNoeT9coXYs1MWiVhJldFWSfrV3bM4GW0IZ9M5liZ= | |
| RVcJI3HeneV6U&h=3D14a75e1a0850e5755b4b9d54e9d5a5d474755f1d-24041022068&l=3D= | |
| 63de891938e906bd10b9e3f42331be903d75e673-1831816" target=3D"_blank"><b>http= | |
| s://simplesat-96cdd69d9f74.intercom-mail.com/i/o/154765327/0326b9c33c70a302= | |
| a30f178f/Customer-Story-Castlerock-IT.png</b></a></p> <h1 style=3D"line-hei= | |
| ght: 30px; margin: 0; padding: 3px 0 12px"> | |
| <br> <a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob= | |
| =3DJJrK7PR6BHnSEQPAKh6mLfV1g0U0Ea2HQWHn9%2FWfW41iE2lDJoYiM3iLZD%2BjpWo75i%2= | |
| Bsq6fmd8smSsNqHxtaHDjboafzfkUaVie4f5MwTQ5ZV6pYXmGhpFjwsH%2BRgNDsJ1EDFbb47ws= | |
| NoeT9coXYs1MWiVhJldFWSfrV3bM4GW0IZ9M5liZRVcJI3HeneV6U&h=3D14a75e1a0850e5755= | |
| b4b9d54e9d5a5d474755f1d-24041022068&l=3D9a77e16a819aaa270e8b7b7ca0dd20ecec1= | |
| d9b1e-1831817" target=3D"_blank">Customer Story: Castlerock Managed IT Serv= | |
| ices</a> </h1> <p class=3D"intercom-align-left" style=3D"margin: 0; padding= | |
| : 3px 0; text-align: left !important" align=3D"left"> <b>Castlerock needed = | |
| a reliable way to measure customer satisfaction after switching their helpd= | |
| esk to Accelo. </b></p> <p class=3D"intercom-align-left" style=3D"margin: 0= | |
| ; padding: 3px 0; text-align: left !important" align=3D"left"> They lost vi= | |
| sibility on their team's day-to-day performance which left them in the dark= | |
| when it came to improving their service offering. That's where Simplesat c= | |
| ame in...</p> <p style=3D"margin: 0; padding: 3px 0"><a href=3D"https://sim= | |
| plesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3DJJrK7PR6BHnSEQPAKh6mLfV1g0= | |
| U0Ea2HQWHn9%2FWfW41iE2lDJoYiM3iLZD%2BjpWo75i%2Bsq6fmd8smSsNqHxtaHDjboafzfkU= | |
| aVie4f5MwTQ5ZV6pYXmGhpFjwsH%2BRgNDsJ1EDFbb47wsNoeT9coXYs1MWiVhJldFWSfrV3bM4= | |
| GW0IZ9M5liZRVcJI3HeneV6U&h=3D14a75e1a0850e5755b4b9d54e9d5a5d474755f1d-24041= | |
| 022068&l=3D68ba1f7be4fc70baf5faed87d4f27a382c5f35e8-1831818" target=3D"_bla= | |
| nk"><b>Read More</b></a></p> <h2> =F0=9F=A4=93 What we've been reading... = | |
| </h2> <h1 style=3D"line-height: 30px; margin: 0; padding: 3px 0 12px"><a hr= | |
| ef=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3Dno9Xg5BCU= | |
| B6O37Ek6GEG4lTptrDKvD0qiNmY4oGPjaFycyVhFxjZiyVvqS3Tj7ckybe7Y72OJIusxxQ5jVTm= | |
| i94Zi1YxL%2B9Sbqb93USub1BoJND1qCOqhiKgT4qoEBXUIxYCD%2Fj8YF8JfrUey%2Bybd%2FT= | |
| P7vUxe3Sq8Fbu%2Frr9Ouo%3D&h=3D4f37a2e1d10ea96c86945dd06f59365742dc1ccd-2404= | |
| 1022068&l=3D3f03f1c73b1d2797eb26aa4fb9867f5393afc894-1831140" target=3D"_bl= | |
| ank">Customer Service Excellence Examples</a></h1> <p class=3D"intercom-ali= | |
| gn-left" style=3D"margin: 0; padding: 3px 0; text-align: left !important" a= | |
| lign=3D"left"> If you're looking for a collection of customer service done = | |
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| f01112-1831151" target=3D"_blank">The ROI of Great Customer Service</a></h1= | |
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| -align: left !important" align=3D"left"> However you measure the ROI of gre= | |
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| 4041335358" style=3D"color: #889AA5; text-decoration: none">10 Oct, 7:22pm= | |
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| <td class=3D"icon" style=3D"-moz-osx-font-smoothing: grayscale;= | |
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| ca Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-weight: norma= | |
| l; padding: 0 5px 0 0; text-align: center; width: 13px" align=3D"center"><i= | |
| mg width=3D"13" height=3D"13" src=3D"https://simplesat-96cdd69d9f74.interco= | |
| m-mail.com/assets/emails/notifications/admin/email-13x13-at-2x-4fa0f4603e84= | |
| 6afba3828d43820f876bdc13a8dbb35d461574c5d6131eacb6a8.png"></td> | |
| <td class=3D"label" style=3D"-moz-osx-font-smoothing: grayscale= | |
| ; -webkit-font-smoothing: antialiased; color: #889AA5; font-family: 'Helvet= | |
| ica Neue', Helvetica, Arial, sans-serif; font-size: 11px; font-weight: norm= | |
| al; padding: 0 5px 0 0">EMAIL</td> | |
| <td style=3D"-moz-osx-font-smoothing: grayscale; -webkit-font-smoothing: an= | |
| tialiased; color: #889AA5; font-family: 'Helvetica Neue', Helvetica, Arial,= | |
| sans-serif; font-size: 13px; font-weight: normal; padding: 0"> | |
| </td> | |
| <td style=3D"-moz-osx-font-smoothing: grayscale; -webkit-font-smoothing: an= | |
| tialiased; color: #889AA5; font-family: 'Helvetica Neue', Helvetica, Arial,= | |
| sans-serif; font-size: 13px; font-weight: normal; padding: 0"><a href=3D"m= | |
| ailto:aidan@castlerock.co.za" style=3D"color: default; text-decoration: und= | |
| erline">aidan@castlerock.co.za</a></td> | |
| <td style=3D"-moz-osx-font-smoothing: grayscale; -webkit-font-smoothing: an= | |
| tialiased; color: #889AA5; font-family: 'Helvetica Neue', Helvetica, Arial,= | |
| sans-serif; font-size: 13px; font-weight: normal; padding: 0"> | |
| </td> | |
| </tr> | |
| </table> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td colspan=3D"3" class=3D"conversation-part-spacer" style=3D"-moz-osx-= | |
| font-smoothing: grayscale; -webkit-font-smoothing: antialiased; font-family= | |
| : 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 1px; font-weig= | |
| ht: normal; height: 40px; line-height: 1; max-height: 40px; padding: 0">=C2= | |
| =A0</td> | |
| </tr> | |
| </table> | |
| </div> | |
| </td> | |
| </tr> | |
| </table> | |
| <!-- Footer --> | |
| <table id=3D"admin-notification-footer" bgcolor=3D"#B1B8BE" cellpadding= | |
| =3D"0" cellspacing=3D"0" border=3D"0" valign=3D"top" align=3D"center" style= | |
| =3D"background-color: #B1B8BE; font-size: 12px; height: 40px; line-height: = | |
| 18px; margin: 0 auto; max-width: 600px; width: 100%"> | |
| <tr> | |
| <td id=3D"intercom-logo" style=3D"-moz-osx-font-smoothing: grayscal= | |
| e; -webkit-font-smoothing: antialiased; color: #FFFFFF; font-family: 'Helve= | |
| tica Neue', Helvetica, Arial, sans-serif; font-weight: normal; height: 20px= | |
| ; padding: 0 0 0 20px"><a href=3D"https://app.intercom.io/" style=3D"color:= | |
| #FFFFFF; font-weight: bold"><img width=3D"25" height=3D"25" src=3D"https:/= | |
| /simplesat-96cdd69d9f74.intercom-mail.com/assets/emails/notifications/admin= | |
| /intercom-logo-white-25x25-at-2x-80eb55a96da7d26211bc9813b7caa038802797efb3= | |
| 4ada4eeb8aa1035bc0dc27.png" style=3D"border: none"></a></td> | |
| <td id=3D"intercom-source" style=3D"-moz-osx-font-smoothing: graysc= | |
| ale; -webkit-font-smoothing: antialiased; color: #FFFFFF; font-family: 'Hel= | |
| vetica Neue', Helvetica, Arial, sans-serif; font-weight: normal; padding: 0= | |
| 0 0 10px">This email was sent from <a href=3D"https://app.intercom.io/" st= | |
| yle=3D"color: #FFFFFF; font-weight: bold">Intercom</a> | |
| </td> | |
| <td id=3D"notification-settings" style=3D"-moz-osx-font-smoothing: = | |
| grayscale; -webkit-font-smoothing: antialiased; color: #FFFFFF; font-family= | |
| : 'Helvetica Neue', Helvetica, Arial, sans-serif; font-weight: normal; padd= | |
| ing: 0 20px 0 0; text-align: right" align=3D"right">You can change your not= | |
| ification settings <a href=3D"https://app.intercom.io/a/apps/_/account/noti= | |
| fications" style=3D"color: #FFFFFF; font-weight: bold">here</a> | |
| </td> | |
| </tr> | |
| </table> | |
| </div> | |
| =20 | |
| <img border=3D"0" width=3D"1" height=3D"1" alt=3D"" src=3D"https://simplesa= | |
| t-96cdd69d9f74.intercom-mail.com/q/s61W-MPscys0o0xLX_LehQ~~/AAAAAQA~/RgRfga= | |
| eUPlcIaW50ZXJjb21CCgAhlCKfXbpirtZSEWNvcnlAc2ltcGxlc2F0LmlvWAQAAGO5"> | |
| </body> | |
| </html> | |
| --_----jkvGZXEzbJ7qkaQ3sDIO+w===_F8/6D-25274-4922F9D5-- |
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