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| Subject: Service recovery paradox: Create loyal customers out of business slip-ups 🤕 - Latest from Simplesat | |
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| Date: Thu, 10 Oct 2019 12:06:22 +0000 | |
| --_----Ya0EZ972kQs3Uvvaapxh0A===_DD/3C-22643-EBE1F9D5 | |
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| Hey v1,=20 | |
| Do you know what the "service recovery paradox" is?=20 | |
| Don't worry, neither did I...=20 | |
| The service recovery paradox is the phenomenon where a business failure re= | |
| sults in increased customer loyalty, more so than had the issue never happe= | |
| ned. =F0=9F=A4=AF=20 | |
| You may have noticed this before within your own business, or working with= | |
| another company. We put together some tips how you can make the best out o= | |
| f service failures.=C2=A0=20 | |
| Also... Simplesat now integrates with BrightGauge! BrightGauge is a tool t= | |
| hat makes it easy to keep all your KPIs in one place. Here's an overview of= | |
| how to connect.=20 | |
| Let me know if you have any questions or feedback. Thank you as always!=20 | |
| =20 | |
| [Image "cory-signature.png"] | |
| =E2=9C=8D=EF=B8=8F What we've been writing=20 | |
| =20 | |
| [Image "service+recovery+paradox+chart.png"] | |
| Service recovery paradox: How to create loyal customers out of business sl= | |
| ip-ups=20 | |
| What if these seemingly disastrous events ended up being a good thing? And= | |
| even resulted in increased customer satisfaction?=20 | |
| This is the service recovery paradox. Read to find out how business blunde= | |
| rs can lead to increased customer loyalty...=20 | |
| Read More=20 | |
| =F0=9F=8F=86 Featured Customer Story=20 | |
| =20 | |
| [Image "Customer-Story-Castlerock-IT.png"] | |
| =20 | |
| Customer Story: Castlerock Managed IT Services | |
| =20 | |
| Castlerock needed a reliable way to measure customer satisfaction after sw= | |
| itching their helpdesk to Accelo.=C2=A0=20 | |
| They lost visibility on their team's day-to-day performance which left the= | |
| m in the dark when it came to improving their service offering. That's wher= | |
| e Simplesat came in...=20 | |
| Read More=20 | |
| =F0=9F=A4=93 What we've been reading...=C2=A0=20 | |
| Customer Service Excellence Examples=20 | |
| If you're looking for a collection of customer service done right, then lo= | |
| ok no further.=C2=A0=20 | |
| The ROI of Great Customer Service=20 | |
| However you measure the ROI of great customer service, it has an undeniabl= | |
| e impact on your business...=20 | |
| =E2=9C=85 Vote for features!=20 | |
| We've launched a product roadmap where you can see Simplesat's newest feat= | |
| ures and plans for the future.=20 | |
| Vote for features you'd like | |
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| .intercom-interblocks-link-author-avatar-image, | |
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| .intercom-interblocks-link-author-name, | |
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| .intercom-interblocks-article-written-by { | |
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| <body style=3D"background-color: #f0f0f0; margin: 0; padding: 10px 0" bgcol= | |
| or=3D"#f0f0f0"> | |
| <style type=3D"text/css"> | |
| body { | |
| background-color: #f0f0f0; padding: 10px 0; margin: 10px 0; | |
| } | |
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| <br> | |
| <table border=3D"0" width=3D"100%" height=3D"100%" cellpadding=3D"0" cellsp= | |
| acing=3D"0" bgcolor=3D"#f0f0f0"> | |
| <tbody> | |
| <tr> | |
| <td align=3D"center" valign=3D"top" bgcolor=3D"#f0f0f0" style=3D"backgr= | |
| ound-color: #f0f0f0"> | |
| <table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"= | |
| class=3D"container" bgcolor=3D"#ffffff" style=3D"border-bottom-color: #e0e= | |
| 0e0; border-bottom-style: solid; border-bottom-width: 1px; box-shadow: 0 0 = | |
| 3px #ddd; color: #434343; font-family: Helvetica, Verdana, sans-serif"> | |
| <tbody> | |
| <tr> | |
| <td class=3D"header" style=3D"border-left-color: #e0e0e0; borde= | |
| r-left-style: solid; border-left-width: 1px"> | |
| <div style=3D"-webkit-border-radius: 2px; background-color:= | |
| #4ec677; border: 1px solid #4ec677; border-radius: 2px; box-shadow: inset = | |
| 0 1px 0 #46da78; height: 5px">=C2=A0</div> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td class=3D"logo" style=3D"border-bottom-color: #efefef; borde= | |
| r-bottom-style: solid; border-bottom-width: 1px; border-left-color: #e0e0e0= | |
| ; border-left-style: solid; border-left-width: 1px; padding: 0px 0; text-al= | |
| ign: center" align=3D"center"> | |
| <img src=3D"https://cdn.simplesat.io/images/simplesat-email= | |
| -newsletter.png" title=3D"Simplesat Email Newsletter" style=3D"max-width: 1= | |
| 00%"> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td class=3D"container-padding" bgcolor=3D"#ffffff" style=3D"back= | |
| ground-color: #ffffff; border-left-color: #e0e0e0; border-left-style: solid= | |
| ; border-left-width: 1px; padding-left: 30px; padding-right: 30px"> | |
| <br> | |
| <!-- ### BEGIN CONTENT ### --> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-= | |
| size: 15px; line-height: 25px; margin: 0 0 25px; text-align: left !importan= | |
| t" align=3D"left">Hey v1,</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">Do you know what the "service recovery paradox" is?</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">Don't worry, neither did I...</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left"><i>The service recovery paradox is the phenomenon where a business fa= | |
| ilure results in </i><b><i>increased customer loyalty</i></b><i>, more so t= | |
| han had the issue never happened. </i>=F0=9F=A4=AF</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">You may have noticed this before within your own business, or working= | |
| with another company. <a href=3D"https://simplesat-96cdd69d9f74.intercom-m= | |
| ail.com/via/e?ob=3D%2BABGsCyVNUDt8SSaxtvGWoYXDQRXXdwxtI%2FNCuxm2irXpcG026Pc= | |
| 91RUCFNaTBewUY6QpFZbFsFzpDL2N390QA0BYc3ltE6IByPTi8EnnCfprRLa%2BCVtzTs3GPHi5= | |
| jsTremayqfESp146ARBJ25X72O8HSmESXQdPO%2F7GHzpai65pio7nvzKB47Y2mr2JBiwM%2FhF= | |
| Z5riOLkWrRowfZpkngDceg6fmhtD6O4vQcQzDjo%3D&h=3D481a0b7ce5ec2e24249115c56e80= | |
| 362aa9b49422-24041065019&l=3D2b52fde3322c35d3f7f6840458d8bfa4f496a8a3-18317= | |
| 98" target=3D"_blank" style=3D"color: #4ec677; font-weight: bold; text-deco= | |
| ration: underline">We put together some tips how you can make the best out = | |
| of service failures</a>.=C2=A0</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">Also... Simplesat now integrates with <a href=3D"https://simplesat-96= | |
| cdd69d9f74.intercom-mail.com/via/e?ob=3DkbZB0RdFpaM0NMfYSa9NkCDr%2BtMfUi9FV= | |
| ft0jMi5%2B7wWKQuafBGrEzdW600E0oEB&h=3Da2b56aa2ae94b1936469266aa4a13da2c8ebd= | |
| 09e-24041065019&l=3D9707752d900c89041828d805cb8940f6957e48f2-1831799" targe= | |
| t=3D"_blank" style=3D"color: #4ec677; font-weight: bold; text-decoration: u= | |
| nderline">BrightGauge</a>! BrightGauge is a tool that makes it easy to keep= | |
| all your KPIs in one place. <a href=3D"https://simplesat-96cdd69d9f74.inte= | |
| rcom-mail.com/via/e?ob=3DG0o4Ud%2B1E5IFCH8IUzIwlspbJa6bZd8lIyiBR5nBt%2B2WQa= | |
| Ug9jhkCNOCHujJGXKMFbW9uMIKwoxDjvV9Y%2B%2FHSFJEW%2Bm3naUi2461u1YI77ZttV5CAFC= | |
| Va204%2F3Yv2byP3d17UMJ8Sh4ED28NaCnIZO9juU%2FTjpsN8NYAnl0uUBQOECY0g%2Bmk%2FK= | |
| JMz674ObkRVxMSfYL1ppR8UyYJcWdmbA%3D%3D&h=3Da4d1f93e7eab35235d8bfea540e916ff= | |
| 0e187cf4-24041065019&l=3D2d7df97e74907df459a9a901c342407777b80b1a-1831800" = | |
| target=3D"_blank" style=3D"color: #4ec677; font-weight: bold; text-decorati= | |
| on: underline">Here's an overview of how to connect</a>.</p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">Let me know if you have any questions or feedback. Thank you as alway= | |
| s!</p> | |
| <div class=3D"intercom-container intercom-align-left" style=3D"text-align: = | |
| left !important" align=3D"left"> | |
| <a target=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.c= | |
| om/via/e?ob=3DuDRPFR5GGIoCaMbpD261aWX0M%2BJEiKtYwmnEy3a85qrSKJXF2F%2FfMtaJR= | |
| eBzPyfoq%2B91vwvYvx70bP65ypZaL5LqtZ32p3kB4We5lo0x5ZDewcvJAdIqIR3pHd9iKHFJ&h= | |
| =3Da7373d2bd3710a130f6cdecc55c62f9ba4c2afd7-24041065019&l=3D6007a6f02329d82= | |
| c6dfe21555116110b4d9d0619-1831801" style=3D"color: #4ec677; font-weight: bo= | |
| ld; text-decoration: underline"> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/i/o/101018965/= | |
| 48421014af33cb508f38e28e/cory-signature.png" style=3D"margin: 0; max-width:= | |
| 100%"> | |
| </a> | |
| </div> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h2 class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 20px;= | |
| line-height: 1.5; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">=E2=9C=8D=EF=B8=8F What we've been writing</h2> | |
| <div class=3D"intercom-container intercom-align-left" style=3D"text-align: = | |
| left !important" align=3D"left"> | |
| <a target=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.c= | |
| om/via/e?ob=3D%2BABGsCyVNUDt8SSaxtvGWoYXDQRXXdwxtI%2FNCuxm2irXpcG026Pc91RUC= | |
| FNaTBewUY6QpFZbFsFzpDL2N390QA0BYc3ltE6IByPTi8EnnCfprRLa%2BCVtzTs3GPHi5jsTre= | |
| mayqfESp146ARBJ25X72O8HSmESXQdPO%2F7GHzpai65pio7nvzKB47Y2mr2JBiwM%2FhFZ5riO= | |
| LkWrRowfZpkngDceg6fmhtD6O4vQcQzDjo%3D&h=3D481a0b7ce5ec2e24249115c56e80362aa= | |
| 9b49422-24041065019&l=3D11f9f9af518117d940d236cbdf8a7481158a9e07-1831814" s= | |
| tyle=3D"color: #4ec677; font-weight: bold; text-decoration: underline"> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/i/o/154775720/= | |
| e02f27a2a9f86f194af2c61c/service+recovery+paradox+chart.png" style=3D"margi= | |
| n: 0; max-width: 100%"> | |
| </a> | |
| </div> | |
| <h1 class=3D"intercom-align-left" style=3D"color: #4ec677; font-size: 26px;= | |
| line-height: 41px; margin: 0 0 25px; text-align: left !important" align=3D= | |
| "left"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob= | |
| =3D%2BABGsCyVNUDt8SSaxtvGWoYXDQRXXdwxtI%2FNCuxm2irXpcG026Pc91RUCFNaTBewUY6Q= | |
| pFZbFsFzpDL2N390QA0BYc3ltE6IByPTi8EnnCfprRLa%2BCVtzTs3GPHi5jsTremayqfESp146= | |
| ARBJ25X72O8HSmESXQdPO%2F7GHzpai65pio7nvzKB47Y2mr2JBiwM%2FhFZ5riOLkWrRowfZpk= | |
| ngDceg6fmhtD6O4vQcQzDjo%3D&h=3D481a0b7ce5ec2e24249115c56e80362aa9b49422-240= | |
| 41065019&l=3D2b52fde3322c35d3f7f6840458d8bfa4f496a8a3-1831798" target=3D"_b= | |
| lank" style=3D"color: #4ec677; font-weight: bold; text-decoration: underlin= | |
| e">Service recovery paradox: How to create loyal customers out of business = | |
| slip-ups</a></h1> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left"><b>What if these seemingly disastrous events ended up being a good th= | |
| ing? And even resulted in increased customer satisfaction?</b></p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">This is the service recovery paradox. Read to find out how business b= | |
| lunders can lead to increased customer loyalty...</p> | |
| <div class=3D"intercom-container intercom-align-center" style=3D"text-align= | |
| : center !important" align=3D"center"><a class=3D"intercom-h2b-button" targ= | |
| et=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/= | |
| e?ob=3D%2BABGsCyVNUDt8SSaxtvGWoYXDQRXXdwxtI%2FNCuxm2irXpcG026Pc91RUCFNaTBew= | |
| UY6QpFZbFsFzpDL2N390QA0BYc3ltE6IByPTi8EnnCfprRLa%2BCVtzTs3GPHi5jsTremayqfES= | |
| p146ARBJ25X72O8HSmESXQdPO%2F7GHzpai65pio7nvzKB47Y2mr2JBiwM%2FhFZ5riOLkWrRow= | |
| fZpkngDceg6fmhtD6O4vQcQzDjo%3D&h=3D481a0b7ce5ec2e24249115c56e80362aa9b49422= | |
| -24041065019&l=3D5c2016adc9653eeae7d265e0a4582672121f5a10-1831815" style=3D= | |
| "background-color: #4ec677; border-radius: 5px; color: #fff; display: inlin= | |
| e-block; font-size: 15px; font-weight: bold; min-height: 20px; padding: 9px= | |
| 15px; text-decoration: none">Read More</a></div> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h2 class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 20px;= | |
| line-height: 1.5; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left"> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/images/emojis/= | |
| 32x32/1f3c6.png" width=3D"16" height=3D"16" alt=3D"trophy" class=3D"ic_emoj= | |
| i_img" style=3D"height: 16px; margin: 0; max-width: 16px; min-height: 16px;= | |
| width: 16px"> Featured Customer Story</h2> | |
| <div class=3D"intercom-container intercom-align-left" style=3D"text-align: = | |
| left !important" align=3D"left"> | |
| <a target=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.c= | |
| om/via/e?ob=3DG0U%2BAWYJXMWGCbEM1SjWQGEB430t03wO36A4MvJVktUz126DLPHIx4X4j1R= | |
| sbrL9eAYf%2FgONqLhlRNnjliak7NKIAgN9144GoQiOEiLX9fYUsjjnFTGwbvdzzspNI62YJd4J= | |
| J9LoikMOF0oj4FFqbiuh6h86%2BLZcbzS3lmx%2F0SgVnZCF4XOqk1bzsTMq%2Fx%2Fv&h=3D2d= | |
| 267b406bbc2aad747fbb7be5ea2955708c8c1d-24041065019&l=3Dc59655b518752fb1dd67= | |
| 53f246828facee7613af-1831816" style=3D"color: #4ec677; font-weight: bold; t= | |
| ext-decoration: underline"> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/i/o/154765327/= | |
| 0326b9c33c70a302a30f178f/Customer-Story-Castlerock-IT.png" style=3D"margin:= | |
| 0; max-width: 100%"> | |
| </a> | |
| </div> | |
| <h1 class=3D"intercom-align-left" style=3D"color: #4ec677; font-size: 26px;= | |
| line-height: 41px; margin: 0 0 25px; text-align: left !important" align=3D= | |
| "left"> | |
| <br><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob=3D= | |
| G0U%2BAWYJXMWGCbEM1SjWQGEB430t03wO36A4MvJVktUz126DLPHIx4X4j1RsbrL9eAYf%2FgO= | |
| NqLhlRNnjliak7NKIAgN9144GoQiOEiLX9fYUsjjnFTGwbvdzzspNI62YJd4JJ9LoikMOF0oj4F= | |
| Fqbiuh6h86%2BLZcbzS3lmx%2F0SgVnZCF4XOqk1bzsTMq%2Fx%2Fv&h=3D2d267b406bbc2aad= | |
| 747fbb7be5ea2955708c8c1d-24041065019&l=3D22d9b6af985881597cd8000d2be871dce3= | |
| 17e995-1831817" target=3D"_blank" style=3D"color: #4ec677; font-weight: bol= | |
| d; text-decoration: underline">Customer Story: Castlerock Managed IT Servic= | |
| es</a> | |
| </h1> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left"><b>Castlerock needed a reliable way to measure customer satisfaction = | |
| after switching their helpdesk to Accelo.=C2=A0</b></p> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">They lost visibility on their team's day-to-day performance which lef= | |
| t them in the dark when it came to improving their service offering. That's= | |
| where Simplesat came in...</p> | |
| <div class=3D"intercom-container intercom-align-center" style=3D"text-align= | |
| : center !important" align=3D"center"><a class=3D"intercom-h2b-button" targ= | |
| et=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/= | |
| e?ob=3DG0U%2BAWYJXMWGCbEM1SjWQGEB430t03wO36A4MvJVktUz126DLPHIx4X4j1RsbrL9eA= | |
| Yf%2FgONqLhlRNnjliak7NKIAgN9144GoQiOEiLX9fYUsjjnFTGwbvdzzspNI62YJd4JJ9LoikM= | |
| OF0oj4FFqbiuh6h86%2BLZcbzS3lmx%2F0SgVnZCF4XOqk1bzsTMq%2Fx%2Fv&h=3D2d267b406= | |
| bbc2aad747fbb7be5ea2955708c8c1d-24041065019&l=3D1a45f76ea11856e13cc762f17cc= | |
| 0fe5aae80fe1e-1831818" style=3D"background-color: #4ec677; border-radius: 5= | |
| px; color: #fff; display: inline-block; font-size: 15px; font-weight: bold;= | |
| min-height: 20px; padding: 9px 15px; text-decoration: none">Read More</a><= | |
| /div> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h2 class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 20px;= | |
| line-height: 1.5; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">=F0=9F=A4=93 What we've been reading...=C2=A0</h2> | |
| <h1 class=3D"intercom-align-left" style=3D"color: #4ec677; font-size: 26px;= | |
| line-height: 41px; margin: 0 0 25px; text-align: left !important" align=3D= | |
| "left"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob= | |
| =3Dd24cR9bqgwSo2M2h%2FUnSNU76I9qKzkkyqaSrWkLZCiUJ8cG0MHj5IRG6UFTU%2F3MqY7QO= | |
| 1Noo60EVr2q7dYZsPLOoJRsqEe%2BEZFb00FRMqA1I4hYXf%2BLAoIT7PBd5S4zRGmXtOTe0svd= | |
| 0DDl2BIVu9WjRIz8IoY6voEV9J5HztwI%3D&h=3Dd9d254c34ed82b8f5d9629f95dae7e19405= | |
| 7d372-24041065019&l=3D6677f022a0f958bcbe990e519139f1e13f1775d1-1831140" tar= | |
| get=3D"_blank" style=3D"color: #4ec677; font-weight: bold; text-decoration:= | |
| underline">Customer Service Excellence Examples</a></h1> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">If you're looking for a collection of customer service done right, th= | |
| en look no further.=C2=A0</p> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h1 class=3D"intercom-align-left" style=3D"color: #4ec677; font-size: 26px;= | |
| line-height: 41px; margin: 0 0 25px; text-align: left !important" align=3D= | |
| "left"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/e?ob= | |
| =3Drq4%2Bhe1o9YvisMgqOpXs1JfOOkJ%2F3%2FM7iErn7j03ZGUFv96QH3msxvRSsLpKTn%2Fd= | |
| 8kSCSDIpORToy%2FfBSdl3pPdJ8AmmATUcoR5WPnUkBYc13SL4Qw0kn8Myowu6FKpVNd%2FWWxq= | |
| p7AYb0KryC4Mi0rP%2BvS9pWWR6%2F%2FjIdwJAbus%3D&h=3D86959ee6f8d4a7c8980533466= | |
| 632c65306c1b7db-24041065019&l=3D2e5e670c177bea88d46da2273eb7669cc97040f1-18= | |
| 31151" target=3D"_blank" style=3D"color: #4ec677; font-weight: bold; text-d= | |
| ecoration: underline">The ROI of Great Customer Service</a></h1> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">However you measure the ROI of great customer service, it has an unde= | |
| niable impact on your business...</p> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h2 class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 20px;= | |
| line-height: 1.5; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left"> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/images/emojis/= | |
| 32x32/2705.png" width=3D"16" height=3D"16" alt=3D"white_check_mark" class= | |
| =3D"ic_emoji_img" style=3D"height: 16px; margin: 0; max-width: 16px; min-he= | |
| ight: 16px; width: 16px"> Vote for features!</h2> | |
| <p class=3D"intercom-align-left" style=3D"color: #1b1d1c; font-size: 15px; = | |
| line-height: 25px; margin: 0 0 25px; text-align: left !important" align=3D"= | |
| left">We've launched a product roadmap where you can see Simplesat's newest= | |
| features and plans for the future.</p> | |
| <div class=3D"intercom-container intercom-align-center" style=3D"text-align= | |
| : center !important" align=3D"center"><a class=3D"intercom-h2b-button" targ= | |
| et=3D"_blank" href=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/= | |
| e?ob=3D0D60ppPRuq3xzP4vX4DP4y6ZiWon519NLtp%2FGFrcmzjmSTOxGaPNUOU0KCZNzP29eE= | |
| vpcdP9by053zth6slH5qJP916B%2Bm541ORrHAhppcfPVVuI1FM%2BLCoCMA4%2FHHE4aplNGwZ= | |
| oJ0e%2BEOvS2ky5fQ%3D%3D&h=3D4e4cbdda7f42fa2518cc6be2399fcf0d3475a9bf-240410= | |
| 65019&l=3D3f2eccae9a8ff75bd5ad2eaa0815bc84a7467d84-1831856" style=3D"backgr= | |
| ound-color: #4ec677; border-radius: 5px; color: #fff; display: inline-block= | |
| ; font-size: 15px; font-weight: bold; min-height: 20px; padding: 9px 15px; = | |
| text-decoration: none">Vote for features you'd like</a></div> | |
| <hr style=3D"background-color: #eeeeee; border: 0; height: 1px; margin: 40p= | |
| x 0"> | |
| <h3 style=3D"color: #4ec677; font-family: arial,sans-serif; font-size: 16px= | |
| ; font-weight: bold; line-height: 1.5; margin: 0">How useful was this email= | |
| ?</h3> | |
| <table cellpadding=3D"5" style=3D"border: 0"><tbody><tr> | |
| <td style=3D"border: 0; border-left-color: #e0e0e0; border-left-style: soli= | |
| d; padding-left: 0"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail= | |
| .com/via/e?ob=3DsIsCvPX3d7TrhNrp9pNdCqKritUJwdNYKrFXDIG3WrQQaKxShO%2B93e5Rs= | |
| R7M0W91zTjjjYKYCWKfSw8Rjx7%2Bo6NoH6Hwi7LROKsV2Fs6g11Gy%2B7AOL90X6ydoD8i51In= | |
| KMrDj50mYzYsZaEdz8xBxCXnVFAmMEEvYaMHAXbgnmA1JPH6C1S2Am44qqOLhX0KioITPWOxgTR= | |
| ft2IA5nIu5g%3D%3D&h=3Df3c6d31533f748a39407a571183818e711c11b8c-24041065019"= | |
| style=3D"border: 0; color: #4ec677; display: block; font-weight: bold; hei= | |
| ght: 60px; text-decoration: underline; width: 60px" target=3D"_blank"><img = | |
| alt=3D"Terribly disappointing" src=3D"https://cdn.simplesat.io/images/cat-1= | |
| .5@300.gif" width=3D"60" height=3D"60" style=3D"color: undefined; display: = | |
| block; font-family: arial,sans-serif; font-size: 18px; height: 60px; margin= | |
| : 0; max-width: 100%; width: 60px"></a></td> | |
| <td style=3D"border: 0; border-left-color: #e0e0e0; border-left-style: soli= | |
| d; padding-left: 0"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail= | |
| .com/via/e?ob=3DdIoZsge1yzYr%2Bh5JP0L7XhOB7ZDjezqltNG6GvBmlxMHDMagIaE2LKH%2= | |
| BtnEXrhNLt2JCfugpUSOKFJB0Gp5uqLB3cG9fBaKgY0RksTcIejaA8%2FVhNxew%2B3GOcnm3xI= | |
| qEPSW0rf5agyrLOauyvl4dW9LOwa1tKyq0FnVdjzbbTZyfvjwYFR53D103fW498wNPla2FKtVK%= | |
| 2Bu4lj%2FFYTvqIcg%3D%3D&h=3D956ec0f989ecd7df0ba389b7d20d6a1223e3caca-240410= | |
| 65019" style=3D"border: 0; color: #4ec677; display: block; font-weight: bol= | |
| d; height: 60px; text-decoration: underline; width: 60px" target=3D"_blank"= | |
| ><img alt=3D"Bad, I'm unsatisfied" src=3D"https://cdn.simplesat.io/images/c= | |
| at-2.5@300.gif" width=3D"60" height=3D"60" style=3D"color: undefined; displ= | |
| ay: block; font-family: arial,sans-serif; font-size: 18px; height: 60px; ma= | |
| rgin: 0; max-width: 100%; width: 60px"></a></td> | |
| <td style=3D"border: 0; border-left-color: #e0e0e0; border-left-style: soli= | |
| d; padding-left: 0"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail= | |
| .com/via/e?ob=3Dt%2BvqUY3hFNoh5d04zgs1e6veUyvsdAtfBV9wwUshNHwPcTgPpg6zbuT5F= | |
| YlqTHvKtQL8UQsx4WbZFQkLGaebrK5RwbZsUzTIvhVHRvWyBncUJxB3AmFL3GWCAT3z0vQzKYFb= | |
| dgyzwWUf52hx%2FIriGsQNjtfEgcTdL0LOncCVu5dhdW37QFyhSAlf5BY%2BGHgS%2B2C0rRHdc= | |
| ChqLnu56a2oFg%3D%3D&h=3Da20183b9631b757699475ac9db8690188f57b24c-2404106501= | |
| 9" style=3D"border: 0; color: #4ec677; display: block; font-weight: bold; h= | |
| eight: 60px; text-decoration: underline; width: 60px" target=3D"_blank"><im= | |
| g alt=3D"Okay, but not great" src=3D"https://cdn.simplesat.io/images/cat-3.= | |
| 5@300.gif" width=3D"60" height=3D"60" style=3D"color: #F5A623; display: blo= | |
| ck; font-family: arial,sans-serif; font-size: 18px; height: 60px; margin: 0= | |
| ; max-width: 100%; width: 60px"></a></td> | |
| <td style=3D"border: 0; border-left-color: #e0e0e0; border-left-style: soli= | |
| d; padding-left: 0"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail= | |
| .com/via/e?ob=3DyDhI1UTjH5ieUVzwcIDxVvPq0xktsCHKZB%2B1zIGRulEZzy5jKMcZGWPG0= | |
| CjX1uu%2Bvsrp%2BEtFfM50Zhvx6DJPyU2pNfL1%2FDXgu5wydAxWtOZiqkMgZV5mh1o6iSMkO7= | |
| MHX9WIRgNVxHXbWM07wL%2BGpV9wsNJIvWppEVmKOiNzHlwTlTdRgP7NUEuwZRjM6%2FMN6Cuh3= | |
| zNES0TEra9GmbRxfw%3D%3D&h=3Db7cdfb3ec296aba543e176eadc765150bbbf147c-240410= | |
| 65019" style=3D"border: 0; color: #4ec677; display: block; font-weight: bol= | |
| d; height: 60px; text-decoration: underline; width: 60px" target=3D"_blank"= | |
| ><img alt=3D"Great, I'm satisfied" src=3D"https://cdn.simplesat.io/images/c= | |
| at-4.5@300.gif" width=3D"60" height=3D"60" style=3D"color: undefined; displ= | |
| ay: block; font-family: arial,sans-serif; font-size: 18px; height: 60px; ma= | |
| rgin: 0; max-width: 100%; width: 60px"></a></td> | |
| <td style=3D"border: 0; border-left-color: #e0e0e0; border-left-style: soli= | |
| d; padding-left: 0"><a href=3D"https://simplesat-96cdd69d9f74.intercom-mail= | |
| .com/via/e?ob=3DlD2ltgDl60wYbmV2yMecnaICZzek13KTagxeRYlcW8dcbAJh8TVXjBRRmGV= | |
| MO%2FriE029d%2FDifYkx7c8brk4cG65N6bHh2QISQSLlw52iJVSlY%2B7MrTS23h3%2BCjksUD= | |
| vLWhMEBZJirtqGA0Ja8F0alVXb6fuK6zrlLDvZsNYEJ6fuKbKtWZZeUIRMF6x3VZyS0raHgvYGz= | |
| JemPGsf%2FvOF%2Bg%3D%3D&h=3D316e58e64f0deef01fcc790875268d3aeb3ec366-240410= | |
| 65019" style=3D"border: 0; color: #4ec677; display: block; font-weight: bol= | |
| d; height: 60px; text-decoration: underline; width: 60px" target=3D"_blank"= | |
| ><img alt=3D"Absolutely amazing!" src=3D"https://cdn.simplesat.io/images/ca= | |
| t-5.5@300.gif" width=3D"60" height=3D"60" style=3D"color: undefined; displa= | |
| y: block; font-family: arial,sans-serif; font-size: 18px; height: 60px; mar= | |
| gin: 0; max-width: 100%; width: 60px"></a></td> | |
| </tr></tbody></table> | |
| <!-- ### END CONTENT ### --> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td style=3D"border-left-color: #e0e0e0; border-left-style: sol= | |
| id; border-left-width: 1px"> | |
| <table border=3D"0" width=3D"100%" height=3D"100%" cellpadd= | |
| ing=3D"0" cellspacing=3D"0" bgcolor=3D"#fbfbfb" class=3D"footer" style=3D"b= | |
| order-top-color: #efefef; border-top-style: solid; border-top-width: 1px; h= | |
| eight: 69px; width: 100%"> | |
| <tbody> | |
| <tr> | |
| =20 | |
| <td class=3D"subscription" style=3D"border-left-col= | |
| or: #e0e0e0; border-left-style: solid; border-left-width: 1px; color: #4343= | |
| 43; font-size: 12px; text-align: center; vertical-align: middle; width: 40%= | |
| " align=3D"center" valign=3D"middle"> | |
| <a href=3D"https://simplesat-96cdd69d9f74.inter= | |
| com-mail.com/subscriptions/unsubscribe?app_id=3Dg9guvxdz&conversation_id=3D= | |
| 24041065019&user_id=3D5d2845fb0dd09b7bb26a92be" style=3D"color: #434343; fo= | |
| nt-weight: bold; text-decoration: underline">Unsubscribe from our emails</a= | |
| > | |
| </td> | |
| </tr> | |
| </tbody> | |
| </table> | |
| </td> | |
| </tr> | |
| </tbody> | |
| </table> | |
| </td> | |
| </tr> | |
| </tbody> | |
| </table> | |
| <br> | |
| <img src=3D"https://simplesat-96cdd69d9f74.intercom-mail.com/via/o?h=3D6214= | |
| 699dce58efa7c0e70ac09bc65aab637da149-24041065019" width=3D"1" height=3D"1" = | |
| style=3D"display: block;" alt=3D"intercom"> | |
| <img border=3D"0" width=3D"1" height=3D"1" alt=3D"" src=3D"https://simplesa= | |
| t-96cdd69d9f74.intercom-mail.com/q/TlCqwvLyZRl3J67z8W8hSg~~/AAAAAQA~/RgRfga= | |
| O-PlcIaW50ZXJjb21CCgAcvh6fXXNY4sNSG2NvcnkrdjFjb21wYW55QHNpbXBsZXNhdC5pb1gEA= | |
| ABjuQ~~"> | |
| </body> | |
| </html> | |
| --_----Ya0EZ972kQs3Uvvaapxh0A===_DD/3C-22643-EBE1F9D5-- |
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