CloudIQ to ServiceNow

ciq_webhook.js

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
    var requestBody = request.body;
    var requestData = requestBody.data; // variable holds JSON data

    var eventType = request.getHeader('x-ciq-event');
    // Answer 200 to CloudIQ Webhook test button
    if (eventType === 'ping') {
        response.setStatus(200);
    } else if (eventType === 'health-score-change') {
        var processedData = false;
	// Create new incidents
        if (requestData.newIssues.length > 0) {
            requestData.newIssues.forEach(function(value, i) {
                var gr = new GenclideRecord('incident');
                gr.initialize();
                gr.active = true;
                gr.short_description = requestData.systemName + ' ' + requestData.systemModel + ' ' + value.ruleId;
                gr.description = requestData.newIssues[i].description;
                if (requestData.currentScore >= 95) {
                    gr.urgency = 3;
                } else if (requestData.currentScore < 95 || requestData.currentScore > 70) {
                    gr.urgency = 2;
                } else {
                    gr.urgency = 1;
                }

                gr.insert(); // Creates a new record
                processedData = true;
            });
        }
        if (requestData.resolvedIssues.length > 0) {
	    // If an active incident exists (i.e. same descriptions and active); close it
            requestData.resolvedIssues.forEach(function(value, i) {
                var gr = new GlideRecord('incident');
                gr.addQuery('active', true);
                gr.addQuery('short_description', requestData.systemName + ' ' + requestData.systemModel + ' ' + value.ruleId);
                gr.addQuery('description', requestData.resolvedIssues[i].description);
                gr.query();
                while (gr.next()) {
                    gr.active = false;
                    gr.update();
                }
                processedData = true;
            });
        }
        if (processedData) {
            response.setStatus(200);
        } else {
            response.setStatus(412);
        }
    } else {
        response.setStatus(406);
    }
})(request, response);

easy_post.sh

#!/bin/bash

HEADERS_FILE=${HEADERS_FILE-./headers.json}
PAYLOAD_FILE=${PAYLOAD_FILE-./payload.json}
ENDPOINT=${ENDPOINT-https://webhook.site/6fd7d650-1b5b-4b8c-9781-2043005bdf2d}
mapfile -t HEADERS < <(jq -r '. | to_entries[] | "-H \(.key):\(.value)"'< ${HEADERS_FILE})
curl -k -H "Content-Type: application/json" ${HEADERS[@]} --request POST --data @${PAYLOAD_FILE} ${ENDPOINT}

health-score-payload.json

{
  "type": "object",
  "properties": {
    "systemDisplayIdentifier": {
      "type": "string"
    },
    "systemName": {
      "type": "string"
    },
    "systemModel": {
      "type": "string"
    },
    "timestamp": {
      "type": "number"
    },
    "timestampIso8601": {
      "type": "string"
    },
    "currentScore": {
      "type": "integer"
    },
    "newIssues": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "impact": {
            "type": "integer"
          },
          "description": {
            "type": "string"
          },
          "resolution": {
            "type": "string"
          },
          "ruleId": {
            "type": "string"
          },
          "category": {
            "type": "string",
            "enum": [
              "SYSTEM_HEALTH",
              "CONFIGURATION",
              "CAPACITY",
              "PERFORMANCE",
              "DATA_PROTECTION"
            ]
          },
          "impactedObjects": {
            "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  }
                }
              }
          }
        }
      }
    },
    "resolvedIssues": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "impact": {
            "type": "integer"
          },
          "description": {
            "type": "string"
          },
          "resolution": {
            "type": "string"
          },
          "ruleId": {
            "type": "string"
          },
          "category": {
            "type": "string",
            "enum": [
              "SYSTEM_HEALTH",
              "CONFIGURATION",
              "CAPACITY",
              "PERFORMANCE",
              "DATA_PROTECTION"
            ]
          },
          "impactedObjects": {
            "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  }
                }
              }
          }
        }
      }
    }
  }
}