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danish360/Agent 1 log

Created February 15, 2018 09:35
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Agent 1 log
[2018-02-15 14:43:54,575] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
[2018-02-15 14:43:54,575] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
[2018-02-15 14:43:54,575] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
[2018-02-15 14:43:54,575] [DEBUG] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [logon first line cti controller]
[2018-02-15 14:43:54,575] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Provider, Now Initializing Agent Manager]
[2018-02-15 14:43:54,590] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Agent Manager, Now Initializing Call Manager]
[2018-02-15 14:43:55,152] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
[2018-02-15 14:43:55,308] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
[2018-02-15 14:43:55,308] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
[2018-02-15 14:43:55,355] [ INFO] [CTICallManager] [ExistingCallNotification] [No Calls Found with Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
[2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
[2018-02-15 14:43:55,355] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:43:55,370] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686035355</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686035355</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:43:55,386] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
[2018-02-15 14:45:36,396] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
[2018-02-15 14:45:36,396] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
[2018-02-15 14:45:36,396] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
[2018-02-15 14:45:36,490] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
[2018-02-15 14:45:36,505] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
[2018-02-15 14:45:36,505] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
[2018-02-15 14:45:36,521] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyInfo' (109) attributes:
AttributeConnID [long] = 010a02b7c44a408d
AttributePropagatedCallType [int] = 1 [Internal]
AttributeCallID [int] = 16777384
AttributeCallType [int] = 1 [Internal]
AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS000058"
AttributeThisDN [str] = "7003"
AttributeCustomerID [str] = "Environment"
AttributeExtensions [bstr] = KVList:
'party-1' [str] = "7005"
'party-2' [str] = "7002"
'party-3' [str] = "7003"
'BusinessCall' [int] = 1
AttributeCallInfoType [int] = 1 [StatusQuery]
AttributeAddressInfoStatus [int] = 3
AttributeReferenceID [int] = 2
AttributeDNIS [str] = "7002"
AttributeThisDNRole [int] = 3 [RoleConferenceMember]
AttributeANI [str] = "7005"
AttributeCallState [int] = 2
AttributeEventSequenceNumber [long] = 50929
AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000UH"
TimeStamp:
AttributeTimeinSecs [int] = 1518686229
AttributeTimeinuSecs [int] = 25000]
[2018-02-15 14:45:36,521] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:45:36,521] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686136521</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686136521</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:45:36,536] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
[2018-02-15 14:46:32,618] [ INFO] [SystemService] [CHECK_BOSH_CONNECTION] [Checking Bosh Connection Is Done]
[2018-02-15 14:46:33,258] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
[2018-02-15 14:46:33,258] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
[2018-02-15 14:46:33,258] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
[2018-02-15 14:46:33,336] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
[2018-02-15 14:46:33,336] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
[2018-02-15 14:46:33,352] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
[2018-02-15 14:46:33,367] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyInfo' (109) attributes:
AttributeConnID [long] = 010a02b7c44a408d
AttributePropagatedCallType [int] = 1 [Internal]
AttributeCallID [int] = 16777384
AttributeCallType [int] = 1 [Internal]
AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS000058"
AttributeThisDN [str] = "7003"
AttributeCustomerID [str] = "Environment"
AttributeExtensions [bstr] = KVList:
'party-1' [str] = "7005"
'party-2' [str] = "7002"
'party-3' [str] = "7003"
'BusinessCall' [int] = 1
AttributeCallInfoType [int] = 1 [StatusQuery]
AttributeAddressInfoStatus [int] = 3
AttributeReferenceID [int] = 2
AttributeDNIS [str] = "7002"
AttributeThisDNRole [int] = 3 [RoleConferenceMember]
AttributeANI [str] = "7005"
AttributeCallState [int] = 2
AttributeEventSequenceNumber [long] = 50929
AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000UH"
TimeStamp:
AttributeTimeinSecs [int] = 1518686229
AttributeTimeinuSecs [int] = 25000]
[2018-02-15 14:46:33,367] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:46:33,367] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686193367</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686193367</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:46:33,383] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
[2018-02-15 14:46:35,770] [ INFO] [DialogService] [DROP_REQUEST] [Going To DROP]
[2018-02-15 14:46:35,770] [ WARN] [CTIAgentOpertionInterface] [RELEASE_REQUEST] [Call ID : 7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
[2018-02-15 14:46:35,801] [ INFO] [DialogService] [DROP] [Successfully DROP The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
[2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:46:35,816] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:46:35,816] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686195816</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686195816</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>LOG_IN</state><stateChangeTime>1518686195816</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686195816</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
[2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
[2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
[2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
[2018-02-15 14:46:35,972] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
[2018-02-15 14:46:36,004] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
[2018-02-15 14:46:36,004] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
[2018-02-15 14:46:36,019] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
[2018-02-15 14:46:36,019] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
[2018-02-15 14:46:36,050] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
[2018-02-15 14:46:36,050] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
[2018-02-15 14:46:36,050] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
[2018-02-15 14:47:08,171] [ INFO] [UserService] [READY_REQUEST] [Going To READY]
[2018-02-15 14:47:08,171] [ INFO] [UserService] [READY] [Successfully READY With username:aman]
[2018-02-15 14:47:08,171] [ERROR] [CTICallManager] [ProcessCallDropEvent] [No Pending Message]
[2018-02-15 14:47:08,171] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686228171</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
[2018-02-15 14:47:28,092] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:28,092] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686248092</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686248092</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:30,588] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
[2018-02-15 14:47:30,588] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
[2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:30,635] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:30,635] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:30,635] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686250635</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686250635</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:39,215] [ INFO] [DialogService] [CONSULT_CALL_REQUEST] [Going To CONSULT_CALL]
[2018-02-15 14:47:39,215] [ INFO] [DialogService] [CONSULT_CALL] [Successfully CONSULT_CALL The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C and consult number:7002]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:39,433] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:39,433] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:39,433] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686259433</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686259433</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
[2018-02-15 14:47:39,433] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:39,433] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686259433</startTime> <state>INITIATING</state> <stateCause></stateCause> <stateChangeTime>1518686259433</stateChangeTime></Participant></participants> <state>INITIATING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:42,834] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:42,834] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:42,834] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686262834</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686262834</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:42,834] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:42,834] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686262834</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686262834</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:49,932] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
[2018-02-15 14:47:49,948] [ INFO] [DialogService] [CONFERENCE] [Successfully CONFERENCE The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
[2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:49,948] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:49,948] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:49,948] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686269948</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686269948</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:49,994] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:49,994] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:49,994] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686269994</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686269994</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:47:50,306] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
[2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:47:50,306] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686270306</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686270306</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:48:05,267] [ INFO] [DialogService] [DROP_REQUEST] [Going To DROP]
[2018-02-15 14:48:05,267] [ WARN] [CTIAgentOpertionInterface] [RELEASE_REQUEST] [Call ID : 7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
[2018-02-15 14:48:05,267] [DEBUG] [CTICallManager] [WRAPUP_CODE_DEFAULT] [Sent to Tserver :'RequestUpdateUserData' (31) attributes:
AttributeConnID [long] = 010a02b7c44a4091
AttributeReferenceID [int] = 25
AttributeUserData [bstr] = KVList:
'DispositionCode' [str] = "DoneDeal"
AttributeThisDN [str] = "7003"]
[2018-02-15 14:48:05,267] [ INFO] [DialogService] [DROP] [Successfully DROP The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
[2018-02-15 14:48:05,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686285282</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:48:05,282] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
[2018-02-15 14:48:05,282] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:48:05,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686285282</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686285282</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:48:15,282] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C :Status:DROPPED]
[2018-02-15 14:48:15,282] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:48:15,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686295282</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686295282</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:48:15,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686295282</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
[2018-02-15 14:49:09,523] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:09,523] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686349523</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686349523</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:49:24,234] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
[2018-02-15 14:49:24,234] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F]
[2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:49:24,296] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
[2018-02-15 14:49:24,296] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:24,296] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686364296</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686364296</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E:Active]
[2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F:DROPPED]
[2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:49:30,739] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
[2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:49:52,439] [ INFO] [DialogService] [TRANSFER_SST_REQUEST] [Going To TRANSFER_SST]
[2018-02-15 14:49:52,439] [ INFO] [DialogService] [TRANSFER_SST] [Successfully TRANSFER_SST The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E and consult number:7002]
[2018-02-15 14:49:52,548] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686392548</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>SingleStepTransfer]
[2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:49:52,548] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
[2018-02-15 14:49:52,548] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:49:52,548] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686392548</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686392548</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:00,114] [ INFO] [UserService] [READY_REQUEST] [Going To READY]
[2018-02-15 14:50:00,114] [ INFO] [UserService] [READY] [Successfully READY With username:aman]
[2018-02-15 14:50:00,114] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E :Status:DROPPED]
[2018-02-15 14:50:00,114] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:00,114] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686400114</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686400114</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:00,114] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686400114</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
[2018-02-15 14:50:15,948] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:15,948] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686415932</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686415932</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:20,862] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
[2018-02-15 14:50:20,862] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G]
[2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
[2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:50:20,909] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
[2018-02-15 14:50:20,909] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:20,909] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686420909</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686420909</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E:Active]
[2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G:DROPPED]
[2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
[2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
[2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
[2018-02-15 14:50:26,650] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
[2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:57:35,072] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
[2018-02-15 14:57:35,072] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
[2018-02-15 14:57:35,072] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
[2018-02-15 14:57:35,104] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
[2018-02-15 14:57:35,119] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
[2018-02-15 14:57:35,119] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
[2018-02-15 14:57:35,166] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyChanged' (68) attributes:
AttributeConnID [long] = 010a02b7c44a4093
AttributePropagatedCallType [int] = 1 [Internal]
AttributeCallID [int] = 16777390
AttributeCallType [int] = 1 [Internal]
AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E"
AttributeThisDN [str] = "7003"
AttributeCustomerID [str] = "Environment"
AttributeExtensions [bstr] = KVList:
'OrigDN-1' [str] = "7005"
'OrigDN-2' [str] = "7002"
'NumOfOrigDNs' [int] = 2
'BusinessCall' [int] = 1
'WrapUpTime' [int] = 10
'NO_ANSWER_TIMEOUT' [int] = 120
'NO_ANSWER_ACTION' [str] = "notready"
'NO_ANSWER_OVERFLOW' [str] = "8208"
AttributeThirdPartyDNRole [int] = 9 [RoleConferencedBy]
AttributePreviousConnID [long] = 010a02b7c44a4095
AttributeDNIS [str] = "7002"
AttributeThisDNRole [int] = 3 [RoleConferenceMember]
AttributeAgentID [str] = "0004"
AttributeANI [str] = "7005"
AttributeCallState [int] = 2
AttributeEventSequenceNumber [long] = 51201
AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000VU"
AttributeThirdPartyDN [str] = "7002"
TimeStamp:
AttributeTimeinSecs [int] = 1518686620
AttributeTimeinuSecs [int] = 325000]
[2018-02-15 14:57:35,166] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
[2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686855166</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686855166</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
[2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>LOG_IN</state><stateChangeTime>1518686855166</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:57:35,166] [ERROR] [CTICallManager] [ProcessCallDropEvent] [No Pending Message]
[2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686855166</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
[2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
[2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
[2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
[2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
[2018-02-15 14:57:35,322] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
[2018-02-15 14:57:35,353] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
[2018-02-15 14:57:35,353] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
[2018-02-15 14:57:35,369] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
[2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
[2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
[2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
[2018-02-15 14:57:35,400] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
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