gistfile1.txt

4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 1/6
Dan Trevino <dantrevino@gmail.com>
[Request received] (kairoswatches) Support
9 messages
Kairos support <info@kairoswatches.zendesk.com> Mon, Jan 2, 2017 at 3:29 PM
ReplyTo:
Kairos support <info+id1662@kairoswatches.zendesk.com>
To: Dantrevino <dantrevino@gmail.com>
##Please
type your reply above this line ##
Hello! Your request has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
Dantrevino
Jan 3, 08:29 JST
Name: Dan Trevino
Email: dantrevino@gmail.com
Comments: My $500 watch isn't charging.
This email is a service from Kairos Watches. Delivered by Zendesk
[J66OORM9RZ]
Kristelle (Kairos support) <info@kairoswatches.zendesk.com> Tue, Jan 3, 2017 at 12:31 AM
ReplyTo:
Kairos support <info+id1662@kairoswatches.zendesk.com>
To: Dantrevino <dantrevino@gmail.com>
##Please
type your reply above this line ##
Your request (1662) has been updated. To add additional comments, reply to this email.
Kristelle (Kairos Watches)
Jan 3, 17:31 JST
Hello Dan,
Thank you for writing to us. I'm sorry to hear about. May I ask if this is the first time you
are experiencing this issue since receiving the watch?
Regards,
4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 2/6
Kristelle
Kairos Watches Support
World's First Mechanical Smart Watch
Web: www.kairoswatches.com
Confidentiality Warning: This e-mail contains information intended only for the use of
the individual or entity named above. If the reader of this e-mail is not the intended
recipient or the employee or agent responsible for delivering it to the intended recipient,
any dissemination, publication or copying of this e-mail is strictly prohibited. The sender
does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this
e-mail. If you have received this e-mail in error, please immediately notify us by return
e-mail. Thank you
Dantrevino
Jan 3, 08:29 JST
Name: Dan Trevino
Email: dantrevino@gmail.com
Comments: My $500 watch isn't charging.
This email is a service from Kairos Watches. Delivered by Zendesk
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Dan Trevino <dantrevino@gmail.com> Thu, Jan 5, 2017 at 12:05 AM
To: Kairos support <info+id1662@kairoswatches.zendesk.com>
No. I complained about this last February and had an ongoing discussion through May. I never got contacted by
anyone from the technical team as promised. Please replace or refund.
See attached thread (pdf).
Inbox – dantrevino@gmail.com.pdf
Dan
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Kian (Kairos support) <info@kairoswatches.zendesk.com> Tue, Jan 17, 2017 at 10:01 PM
ReplyTo:
Kairos support <info+id1662@kairoswatches.zendesk.com>
To: Dantrevino <dantrevino@gmail.com>
4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 3/6
##Please
type your reply above this line ##
Your request (1662) has been updated. To add additional comments, reply to this email.
Kian (Kairos Watches)
Jan 18, 15:01 JST
Hi Dan,
I am so sorry to hear about the issue getting in touch with our tech team. Im here to help
you with this technical request to ensure we get the watch replaced, repaired, or
refunded.
Im not able to open the pdf you sent. Would you mind sending it as an attachment or
granting permission to kian@kairoswatches.com?
Regards,
Kian
Kairos Watches Support Specialist
World's First Mechanical Smart Watch
Web: www.kairoswatches.com
Confidentiality Warning: This e-mail contains information intended only for the use of
the individual or entity named above. If the reader of this e-mail is not the intended
recipient or the employee or agent responsible for delivering it to the intended recipient,
any dissemination, publication or copying of this e-mail is strictly prohibited. The sender
does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this
e-mail. If you have received this e-mail in error, please immediately notify us by return
e-mail. Thank you
Dantrevino
Jan 5, 17:05 JST
No. I complained about this last February and had an ongoing discussion through May. I
never got contacted by anyone from the technical team as promised. Please replace or
refund.
See attached thread (pdf).
Inbox – dantrevino@gmail.com.pdf
(https://drive.google.com/file/d/1dnlITEpFk_A4ZlxivHlcV8PhOyl2G1toyurApNPU
cj9pJ4O6JGx8oce0350ODwkHpSMC1pmJ8pHXZFA/
view?usp=drivesdk)
4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 4/6
Dan
Kristelle (Kairos Watches)
Jan 3, 17:31 JST
Hello Dan,
Thank you for writing to us. I'm sorry to hear about. May I ask if this is the first time you
are experiencing this issue since receiving the watch?
Regards,
Kristelle
Kairos Watches Support
World's First Mechanical Smart Watch
Web: www.kairoswatches.com
Confidentiality Warning: This e-mail contains information intended only for the use of
the individual or entity named above. If the reader of this e-mail is not the intended
recipient or the employee or agent responsible for delivering it to the intended recipient,
any dissemination, publication or copying of this e-mail is strictly prohibited. The sender
does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this
e-mail. If you have received this e-mail in error, please immediately notify us by return
e-mail. Thank you
Dantrevino
Jan 3, 08:29 JST
Name: Dan Trevino
Email: dantrevino@gmail.com
Comments: My $500 watch isn't charging.
This email is a service from Kairos Watches. Delivered by Zendesk
[J66OORM9RZ]
Dan Trevino <dantrevino@gmail.com> Fri, Jan 20, 2017 at 1:30 PM
To: Kairos support <info+id1662@kairoswatches.zendesk.com>
4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 5/6
Please find the email thread attached in PDF form.
[Quoted text hidden]
Inbox – dantrevino@gmail.com.pdf
125K
Kian (Kairos support) <info@kairoswatches.zendesk.com> Thu, Jan 26, 2017 at 9:30 PM
ReplyTo:
Kairos support <info+id1662@kairoswatches.zendesk.com>
To: Dantrevino <dantrevino@gmail.com>
##Please
type your reply above this line ##
Your request (1662) has been updated. To add additional comments, reply to this email.
Kian (Kairos Watches)
Jan 27, 14:30 JST
Hi Dan,
I am SO sorry to see whats happened. We recently had a staffing change a few months
ago, and I believe thats been a major contributor to this issue. I'd like to help arrange for
a swift servicing of the watch. Can you please let me know the Watch ID and serial
number, and I hate to ask you again, but you can also give me a short summary of the
problem as detailed as possible so I can pass it onto the service center.
Regards,
Kian
Kairos Watches Support Specialist
World's First Mechanical Smart Watch
Web: www.kairoswatches.com
Confidentiality Warning: This e-mail contains information intended only for the use of
the individual or entity named above. If the reader of this e-mail is not the intended
recipient or the employee or agent responsible for delivering it to the intended recipient,
any dissemination, publication or copying of this e-mail is strictly prohibited. The sender
does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this
e-mail. If you have received this e-mail in error, please immediately notify us by return
e-mail. Thank you
Attachment(s)
Watch Serial Loacation .jpg
Dantrevino
Jan 21, 06:31 JST
4/13/2017 Gmail [
Request received] (kairoswatches) Support
https://mail.google.com/mail/u/0/?ui=2&ik=784214a0ba&view=pt&q=kairos&qs=true&search=query&th=15b5ef2393716ebe&siml=159618469f7f8121&siml=159… 6/6
Please find the email thread attached in PDF form.
Attachment(s)
Inbox – dantrevino@gmail.com.pdf
[Quoted text hidden]
[Quoted text hidden]
Dan Trevino <dantrevino@gmail.com> Thu, Jan 26, 2017 at 11:07 PM
To: Kairos support <info+id1662@kairoswatches.zendesk.com>
Thank you. I'm not sure what you mean by "Watch ID".
It is Model: MSW11521JEWELS
S/N: 000390
The watch was working fine for a few weeks. Then one day I left it to charge overnight, and it didnt appear to charge. It
wasn't on, and wouldnt turn on.
I assumed I had misaligned the charger clip, and that the battery was dead. So verified it was connected, and left it for
a while again to charge. Still no luck.
Then I contacted support.
I followed their steps repeatedly. I tried a different USB cable. None of that worked.
Thanks,
Dan

No power
Kairos Support to me, team 6/2/16
Dear Dan,
We are very sorry to know you have not r eceived an update fr om us. Please accept our sincer e
apologies for the delay.
We have requested our team to pr ovide an update.
Once again very sor ry for the delay.
…
Regards,
Kairos Support Team
World's First Mechanical Smart W atch
Web:
E-mail_
Confidentiality Warning: This e-ma il contains infor mation intended only for the use of the individual
or entity named above. If the r eader of this e-mail is not the intende d recipient or the employee or
agent responsible for delivering it to the intended r ecipient, any dissemination, publication or
copying of this e-mail is strictly pr ohibited. The sender does not acce pt any responsibility for any
loss, disruption or damage to your data or computer system that may occur while using data
contained in, or transmitted with, this e-mail. If you have r eceived this e-mail in error, please
immediately notif y us by return e-mail. Thank you
From: Dan Trevino [mailto: ]
Sent: Tuesday, May 31, 2016 9:48 AM
…
To: Kairos Support
Cc:
Subject: Re: No power
I still have not heard from anyone regarding my broken watch. Please explain why you will not offer a refund. I've
been complaining about this since February.
On Thu, Apr 14, 2016 at 5:41 AM Kairos Support < > wrote:
Please accept our sincer e apologies for all the inconvenience this ha s caused.
We have forwar ded your request to our technical team. Y ou should soon hear fr om us.
Regards,
Kairos Support Team
World's First Mechanical Smart W atch
Web:
www.kairoswatches.com
customerservice@k airoswatches.com
dantrevino@gmail.com
team@kairoswatches.com
customerservice@kairoswatches.com
www.kairoswatches.com
E-mail_
Confidentiality Warning: This e-ma il contains infor mation intended only for the use of the individual
or entity named above. If the r eader of this e-mail is not the intende d recipient or the employee or
agent responsible for delivering it to the intended r ecipient, any dissemination, publication or
copying of this e-mail is strictly pr ohibited. The sender does not acce pt any responsibility for any
loss, disruption or damage to your data or computer system that may occur while using data
contained in, or transmitted with, this e-mail. If you have r eceived this e-mail in error, please
immediately notif y us by return e-mail. Thank you
From: Dan Trevino [mailto: ]
Sent: Monday, April 11, 2016 9:30 AM
To: Kairos Support
Cc:
Subject: Re: No power
Seriously. What the hell. The WATCH WILL NOT CHARGE OR POWER ON. I've mentioned this 3 or 4 times
now.
I want a refund.
- Problem description (as detailed as possible)
1. WATCH WILL NOT CHARGE.
2. WATCH WILL NOT POWER ON .
3. NO CHARGING INDICA TOR. NO INDICATOR AT ALL.
4.I've followed your suggestions about char ging, waiting, etc. The watch will not power on.
- Mobile OS
1. Android - THIS is ir relevant to the pr oblem. The watch will not ch arge or power on.
- Mobile OS version
1. 5.1 - THIS is ir relevant to the pr oblem. The watch will not char ge or power on.
- Kairos application version
1. Version 1.7 - THIS is ir relevant to the pr oblem. The watch will not charge or power on.
- Mobile Model name and no .
customerservice@k airoswatches.com
dantrevino@gmail.com
team@kairoswatches.com
1. One Plus One - THIS is ir relevant to the pr oblem. The watch will not char ge or power on.
2. Nexus 6P - THIS is ir relevant to the pr oblem. The watch will not char ge or power on.
- Watch firmware version
1. I dont know because THE WATCH WILL NOT CHARGE OR POWER ON.
- Watch ID (KW XXXX or M AC address of watch itself)
1. I dont know because THE WATCH WILL NOT CHARGE OR POWER ON.
On Sun, Apr 10, 2016 at 7:20 PM Kairos Support < > wrote:
We are very sorry to know his. May we please r equest you to pr ovide us with the following
information to assist further .
- Problem description (as detailed as possible)
- Mobile OS
- Mobile OS version
- Kairos application version
This can be found in lef t Navigation of the mobile application in both iOS and
Android application.
- Mobile Model name and no .
- Watch firmware version
To get watch fir mware version, go to “Settings” menu and click on it and then navigate to “ About”
menu by using swipe lef t gesture. Click on “About” menu and then r equired one swipe lef t gesture
to get this version infor mation.
- Watch ID (KW XXXX or M AC address of watch itself)
To get watch ID, again navigate to “ About” menu and then swipe le ft two
times to get the ID.
This will make it easier for us to r ecognize the pr oblem and provide a solution.
Regards,
customerservice@kairoswatches.com
Kairos Support Team
World's First Mechanical Smart W atch
Web:
E-mail_
Confidentiality Warning: This e-ma il contains infor mation intended only for the use of the
individual or entity named above. If the r eader of this e-mail is not th e intended recipient or the
employee or agent r esponsible for delivering it to the intended r ecipient, any dissemination,
publication or copying of this e-mail is strictly pr ohibited. The sender does not accept any
responsibility for any loss, disruption or damage to your data or com puter system that may occur
while using data contained in, or transmitted with, this e-mail. If you have r eceived this e-mail in
error, please immediately notif y us by return e-mail. Thank you
From: Dan Trevino [mailto: ]
Sent: Thursday, April 7, 2016 12:55 PM
To: Kairos Support
Cc:
Subject: Re: No power
As I previously mentioned there is no charging indicator. Repeat no charging message.
I've repeatedly tried to charge but I can't even get it to 50% like you suggest. Watch does not come on at all.
I want my money back. $500 for a watch that lasted less than a month and was only worn a handful of times.
Dan
On Thu, Mar 17, 2016, 9:10 AM Kairos Support < > wrote:
Hello,
Thank you for writing to us and we are very sorry to know this.
May we please request you to let us know if there is a charging indicator or there is no message on your screen.
We have received the following update from our technical team – please let the battery be totally drained. This
means leaving it off for a few days. After few days, charge the watch. When the battery is charged at 50%, try to
update the firmware.
www.kairoswatches.com
customerservice@k airoswatches.com
dantrevino@gmail.com
team@kairoswatches.com
customerservice@kairoswatches.com
We have listed the steps on our user manual and here is the link -
Should you have any queries or need further assistance, please let us know.
Regards,
Kairos Support Team
World's First Mechanical Smart Watch
Web:
E-mail_
Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity
named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for
delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly
prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have
received this e-mail in error, please immediately notify us by return e-mail. Thank you
From: Dan Trevino [mailto: ]
Sent: Monday, March 14, 2016 9:48 PM
To: Kairos Support
Cc:
Subject: Re: No power
I have recharged overnight several times. No charging indicator. When I long-press on the screen, the watch
does not turn on.
On Thu, Mar 3, 2016 at 10:19 PM Kairos Support < > wrote:
Hello,
Thank you for your email and we are sorry to know this.
May we please request you to fully charge the watch, reboot it and then update the firmware.
We have updated the user manual on our website and here is the link -
https://kairoswatches.com/manual/
www.kairoswatches.com
customerservice@kairoswatches.com
dantrevino@gmail.com
team@kairoswatches.com
customerservice@kairoswatches.com
https://kairoswatches.com/manual/
Should you have any queries or need further assistance, please let us know.
Regards,
Kairos Support Team
World's First Mechanical Smart Watch
Web:
E-mail_
Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity
named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for
delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly
prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or
computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have
received this e-mail in error, please immediately notify us by return e-mail. Thank you
From: Dan Trevino [mailto: ]
Sent: Monday, February 29, 2016 2:47 PM
To: Kairos Support
Subject: No power
Watch is not turning on. Charged for a full day. No power indicator. No charging indicator. Nothing.
www.kairoswatches.com
customerservice@kairoswatches.com
dantrevino@gmail.com

Dan Trevino <dantrevino@gmail.com> Sat, Feb 18, 2017 at 11:47 AM
To: Kairos support <info+id1662@kairoswatches.zendesk.com>
Hello? Any response?
[Quoted text hidden]
Dan Trevino <dantrevino@gmail.com> Tue, Apr 11, 2017 at 2:36 PM
To: Kairos support <info+id1662@kairoswatches.zendesk.com>
Why can I not get any response?
[Quoted text hidden]