Biraj: Darren, I will be setting up your services on your account now. I will personally make sure that the account is set up correctly the way you want it to be. While waiting, may I ask you a few questions to make sure that we get you in the right package that suits your needs?
DARREN: I think I'm fine with the package I selected
Biraj: I understand your concern. However we have some great offer for our existing customer.
DARREN: ok let's see what you got then, but I'm not interested in any phone services
Biraj: Okay.