Send case notifications from Desk to Slack

desk-email-case-to-slack.json

{
  "icon_url": "http://www.desk.com/resources/branding/desk-com-logo-mobile.png",
  "attachments": [
    {
      "fields": [
        {
          "short": false,
          "value": "{{case.customer.name}} {{case.customer.email}}",
          "title": "From"
        },
        {
          "short": false,
          "value": "{{case.subject}}",
          "title": "Subject"
        },
        {
          "short": true,
          "value": "{{case.channel}}",
          "title": "Source"
        }
      ],
      "fallback": "{{case.subject}}"
    }
  ],
  "text": "New case <{{case.direct_url|#{{case.id}}>"
}

desk-twitter-case-to-slack.json

{
  "icon_url": "http://www.desk.com/resources/branding/desk-com-logo-mobile.png",
  "attachments": [
    {
      "fields": [
        {
          "short": false,
          "value": "{{case.customer.name}} <http://twitter.com/{{case.customer.twitter.login}}|@{{case.customer.twitter.login}}>",
          "title": "From"
        },
        {
          "short": false,
          "value": "{{case.subject}}",
          "title": "Tweet"
        },
        {
          "short": true,
          "value": "{{case.channel}}",
          "title": "Source"
        }
      ],
      "fallback": "{{case.subject}}"
    }
  ],
  "text": "New case <{{case.direct_url|#{{case.id}}>"
}