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dedoussis/SUPPORT_FLOW.md

Last active March 31, 2022 09:32
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Support request flow
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SUPPORT_FLOW.md 
flowchart TD
    support_request(You have a support request)
    squad_member_decision{Can a fellow engineer of your team help?}
    devops_champion_decision{Can the DevOps champion of your team help?}
    sre_decision{Can the SRE of your team help?}
    cloud_support_ask(Ask cloud support)
    resolved(Resolved)

    support_request-->squad_member_decision
    squad_member_decision--Yes-->resolved
    squad_member_decision--No-->devops_champion_decision
    devops_champion_decision--Yes-->resolved
    devops_champion_decision--No-->sre_decision
    sre_decision--Yes-->resolved
    sre_decision--No-->cloud_support_ask
    cloud_support_ask-->resolved
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