sla-service.js

(function () {

    app.service('SlaService', function () {

        var slaStatus = [
            {
                "status": "EXECUTED",
                "responseColor": "#5cb85c",
                "resolutionColor" : "#5cb85c",
                "timeFormat": 1,
                "friendlyName": "ON-TIME",
                'helpTextResponse' : 'Ticket Responded in XX',
                'helpTextResolution' : 'Ticket Resolved in XX'
            },
            {
                "status": "BREACHED",
                "responseColor": "#d9534f",
                "resolutionColor" : "#d9534f",
                "timeFormat": 2,
                "friendlyName": "OVERDUE BY",
                'helpTextResponse' : 'Ticket not responded within SLA and overdue by XX',
                'helpTextResolution' : 'Ticket not resolved within SLA and overdue by XX'
            },
            {
                "status": "BREACHED_EXECUTED",
                "responseColor": "#98b10d",
                "resolutionColor" : "#98b10d",
                "timeFormat": 2,
                "friendlyName": "OVERTIME BY",
                'helpTextResponse' : 'Ticket Responded with overtime of XX',
                'helpTextResolution' : 'Ticket Resolved with overtime of XX'
            },
            {
                "status": "PAUSED",
                "responseColor": "#5bc0de",
                "resolutionColor" : "#5bc0de",
                "timeFormat": 1,
                "friendlyName": "PAUSED",
                'helpTextResponse' : 'SLA is paused',
                'helpTextResolution' : 'SLA is paused'
            },
            {
                "status": "DEVIATED",
                "responseColor": "#555555",
                "resolutionColor": "#555555",
                "timeFormat": 3,
                "friendlyName": "SLA N/A",
                'helpTextResponse' : 'Response time elapsed, SLA not applicable',
                'helpTextResolution' : 'Resolution time elapsed, SLA not applicable'
            },
            {
                "status": "RUNNING",
                "responseColor": "#e2790d",
                "resolutionColor": "#e2790d",
                "timeFormat": 4,
                "friendlyName": "DUE IN",
                'helpTextResponse' : 'Ticket Response due in XX',
                'helpTextResolution' : 'Ticket Resolution due in XX'


            }
        ];

        return {
            generateSlaData: function (data) {
                if (!data)
                    return;
                var slaData = data;
                var obj = slaStatus.filter(function (obj) { return obj.status === slaData.status; })
                    .map(function (item) {
                        var time = convertSlaTime(slaData.maxTime, slaData.usedTime, item.timeFormat);
                        var helpTextTime = convertSlaTimeForHelptext(slaData.maxTime, slaData.usedTime, item.timeFormat);
                        var data = {
                            'name': item.friendlyName,
                            'time': time,
                            'responseColor': item.responseColor,
                            'resolutionColor' : item.resolutionColor,
                            'helpTextResponse' : item.helpTextResponse.replace('XX', helpTextTime),
                            'helpTextResolution' : item.helpTextResolution.replace('XX', helpTextTime)
                        };
                        return data;
                    });


                function convertSlaTime(maxTime, usedTime, timeFormat) {
                    if (timeFormat === 1) {
                        return minuteConverter(usedTime);
                    }
                    else if (timeFormat === 2) {
                        return minuteConverter(usedTime - maxTime);
                    }
                    else if (timeFormat === 3) {
                        return '- -';
                    }
                    else if (timeFormat === 4) {
                        return minuteConverter(maxTime - usedTime);
                    }
                }

                function minuteConverter(minutes) {
                    var day = Math.floor((minutes / 1440));
                    var hrs = Math.floor((minutes % 1440) / 60);
                    var min = getMin();
                    
                    function getMin(){
                        var data = Math.round((minutes % 60));
                        if(data < 1)
                        return '< 1 ';
                        else
                        return data;
                    }

                    var dayString = '<span class="text-bold">' + day + '</span>' +  '<span class="text-light">d </span>';
                    var hrsString = '<span class="text-bold">' + hrs + '</span>' +  '<span class="text-light">h </span>';
                    var minString = '<span class="text-bold">' + min + '</span>' +  '<span class="text-light">m </span>';

                    if (day === 0 & hrs !== 0 & min !== '< 1 ') {
                        return hrsString + minString;
                    }
                    else if (day === 0 & hrs !== 0 & min == '< 1 ') {
                        return hrsString;
                    }
                    else if (day === 0 & hrs === 0) {
                        return minString;
                    }
                    else if (day > 0 & min == '< 1 ') {
                        return dayString + hrsString;
                    }
                    else if (day > 0 ) {
                        return dayString + hrsString + minString;
                    }
                }

                /**
                 * 
                 * Help text data
                 */
                function convertSlaTimeForHelptext(maxTime, usedTime, timeFormat) {
                    if (timeFormat === 1) {
                        return minuteConverterForHelptext(usedTime);
                    }
                    else if (timeFormat === 2) {
                        return minuteConverterForHelptext(usedTime - maxTime);
                    }
                    else if (timeFormat === 3) {
                        return '- -';
                    }
                    else if (timeFormat === 4) {
                        return minuteConverterForHelptext(maxTime - usedTime);
                    }
                }

                function minuteConverterForHelptext(minutes) {
                    var day = Math.floor((minutes / 1440));
                    var hrs = Math.floor((minutes % 1440) / 60);
                    var min = getMin();
                    
                    function getMin(){
                        var data = Math.round((minutes % 60));
                        if(data < 1)
                        return '< 1 ';
                        else
                        return data;
                    }

                    var dayString =  day + 'd ';
                    var hrsString =  hrs + 'h ';
                    var minString =  min + 'm ';

                    if (day === 0 & hrs !== 0 & min !== '< 1 ') {
                        return hrsString + minString;
                    }
                    else if (day === 0 & hrs !== 0 & min == '< 1 ') {
                        return hrsString;
                    }
                    else if (day === 0 & hrs === 0) {
                        return minString;
                    }
                    else if (day > 0 & min == '< 1 ') {
                        return dayString + hrsString;
                    }
                    else if (day > 0 ) {
                        return dayString + hrsString + minString;
                    }
                }
                return obj[0];
            }

        };
    });


}());