group_tickets

gistfile1.txt

# group tickets to users
group_tickets = (msg, results) ->
  if results.count <= 0
    return

  assigned_tickets = {}
  unassinged = 0
  for result in results
    if result.assignee_id?
      assignee_id = result.assignee_id
      if "#{assignee_id}" of assigned_tickets
        assigned_tickets["#{assignee_id}"] += 1
      else
        assigned_tickets["#{assignee_id}"] = 1
    else
      unassinged += 1

  # key: user_id, value: tickets number
  # TODO, send ticket number and link to chat
  msg.send "unassigned: #{unassinged} tickets"
  for key, value of assigned_tickets
    console.log "key = #{key}, value = #{value} in assigned_tickets"
    zendesk_user msg, key, (user_json) ->
      name = user_json.user.name
      value = assigned_tickets[user_json.user.id]
      msg.send "#{name}: #{value} tickets"