Interactive Voice Response

irv.rb

class CallsController < ApplicationController

  def ivr
    xml = Telapi::InboundXml.new do # TelAPI inbound XML document
 # Gather is used to obtain the digits callers submit in response to their IVR selection optioners options
      Gather(  
 # URL where the gathered digits will be sent for further processing  
      :action => "http://ivrdemo.com/ivr-user-response.rb",
 # HTTP method used to request the action URL 
      :method => "GET", 
 # The maximum number of digits that will be gathered
      :numDigits => "1",
 # The key a caller can press to finish the gather  
      :finishOnKey => "#", 
 # The number of seconds <Gather> should wait for digits to be entered before requesting the action URL
      :timeout => "10") 
      {
 # The following Say elements are used to present the caller with the menu selection items
        Say("If you would like assistance regarding service offering A, press 1.",
             :voice => 'man')
        Say("If you would like assistance regarding service offering B, press 2.", 
             :voice => 'man')
        Say("If you would like assistance regarding service offering c, press 3.", 
             :voice => 'man')
      }
    end

    # Ruby used to generate an XML response
      respond_to do |format|
        format.xml { render :xml => xml.response }
      end
  end
end