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TalkDesk Agent Monitoring
Raw
userscript.js
/*eslint-env browser, jquery*/
/*globals angular */
/*jshint multistr: true */
// ==UserScript==
// @name TalkDesk Real Time Statuses 2
// @namespace http://tampermonkey.net/
// @version 0.1
// @description realtime TalkDesk statuses
// @author Douglas Gaskell
// @match https://*.mytalkdesk.com/*
// @grant none
// ==/UserScript==
$(document).ready(function() {
'use strict';
(function AddLibraries(){
var script1 = document.createElement("script");
script1.setAttribute("src", "https://ajax.googleapis.com/ajax/libs/angularjs/1.5.0/angular.min.js");
document.body.appendChild(script1);
var script2 = document.createElement("script");
script2.setAttribute("src", "https://cdn.rawgit.com/ROMB/jquery-dialogextend/master/build/jquery.dialogextend.min.js");
document.body.appendChild(script2);
var lzString = document.createElement("script");
lzString.setAttribute("src", "https://cdn.rawgit.com/pieroxy/lz-string/master/libs/lz-string.min.js");
document.body.appendChild(lzString);
var fontAwesome = document.createElement("link");
fontAwesome.type = 'test/css';
fontAwesome.setAttribute("rel", "stylesheet");
fontAwesome.setAttribute('src', 'https://maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css');
var style = document.createElement("style");
style.type = 'text/css';
style.appendChild(document.createTextNode('.ui-dialog{ border-radius:0px !important; } '+
'.ui-dialog-titlebar-buttonpane a { background: #596C7D !important; border: 0px !important; margin: 0px 1px 0px 1px !important; }'+
'.statusSettingsAccordion {width: auto !important;}'+
'.allConfigsAccordian .statusSettingsAccordion h3.ui-accordion-header, .allConfigsAccordian .ringGroupsAccordion h3.ui-accordion-header{white-space: nowrap; font-size: 1.3em; border: 0px; text-align:center; border-width: 1px 2px; border-style: solid; border-color: #272A2D; background: #303941; color: white; padding: 2px; margin: 0px;}'+
'.allConfigsAccordian .statusSettingsAccordion div.ui-accordion-content, .allConfigsAccordian .ringGroupsAccordion div.ui-accordion-content{ color: white; padding: 1em 1.8em; background: #5D676F; border-width: 1px 2px; border-style: solid; border-color: #272A2D;}'+
'.allConfigsAccordian h2.ui-accordion-header {white-space: nowrap; font-size: 1.5em; border: 0px; text-align:center; border-width: 2px 2px; border-style: solid; border-color: #272A2D; background: #303335; color: #1F90B1; padding: 2px; margin: 0px;}'+
'.allConfigsAccordian div.ui-accordion-content { color: white; padding: 2px; background: #303335; border-width: 2px; border-style: solid; border-color: #272A2D;}'+
'.error-message-container { background: rgba(0, 0, 0, 0.75); width: 100%; height: 100%; position: absolute;}'+
'.error-message { padding: 2em; font-size: 1.5em; color: #E21212; font-weight: 600;}'+
//'.statusSettingsAccordion > :first-child { margin-top:10px !important;}'+
'#statusTable tbody td {text-align: center; border-color:#dddddd; padding-top: 2px !important; padding-bottom:2px !important; height: auto;}'
));
style.setAttribute("type", "text/css");
document.body.appendChild(style);
//Wait for agents to be defined
(function f(){
if(typeof App.Vars.agents !== 'undefined'){
window.setTimeout(function(){
try{
Main();
}catch(e){
$('.error-message-container').removeClass('hidden');
$('.error-message-container .error-message').html('An Error Has Occured: ' + e + '<br><br> Click to dismiss');
}
}, 2500);
} else {
window.setTimeout(f, 250);
}
})();
})();
function Main(){
//All the HTML that needs to be inserted into the DOM
$('body').prepend(
'<div id="userStatuses" title="{{users.currentUser.canAccessAdmin ? statuses.statusHash[statuses.selectedStatus].customGrouping ? statuses.statusHash[statuses.selectedStatus].groupBy : statuses.statusHash[statuses.selectedStatus].name : statuses.statusHash[users.usersHash[users.currentUser.id].currentStatus].name}} {{users.currentUser.canAccessAdmin ? \'Timers\' : \'Timer\'}}" style="overflow-y:auto;">'+
'<div class="error-message-container hidden"><div class="error-message"></div></div>'+
'<table id="statusTable" class="table table-bordered table-condensed" style="border-radius: 0px; text-align:center;">'+
'<thead>'+
'<tr>'+
'<th ng-if="users.currentUser.canAccessAdmin" style="border-radius: 0px; font-size: 110%; font-weight:600; text-align: center;">Name</th>'+
'<th ng-if="users.currentUser.canAccessAdmin && statuses.selectedStatus == \'busy\' && statuses.statusHash[\'busy\'].showRingGroup" style="border-radius: 0px; font-size: 110%; font-weight:600; text-align: center;">Ring Group</th>'+
'<th ng-if="!users.currentUser.canAccessAdmin" style="border-radius: 0px; font-size: 110%; font-weight:600; text-align: center;">Status</th>'+
'<th style="border-radius: 0px; font-size: 110%; font-weight:600; text-align: center;">Time</th>'+
'</tr>'+
'</thead>'+
'<tbody>'+
'<tr ng-if="users.currentUser.canAccessAdmin && !statuses.statusHash[statuses.selectedStatus].customGrouping" style="background: hsl({{user.hue}}, 100%, {{user.level}})" ng-repeat="user in users.usersHash | toArray | filter:{currentStatus: statuses.statusHash[statuses.selectedStatus].id} : true | negativeSplitFilter: hideMatchingText | orderBy: ' + "'" + 'timeInStatus' + "'" +':true">'+
'<td><change-user-status-dropdown/></td>'+
'<td ng-if="statuses.selectedStatus == \'busy\' && statuses.statusHash[\'busy\'].showRingGroup"><span style="font-size:0.9em;" ng-repeat="ringGroup in user.ringGroups" class="label label-info">{{ringGroup}}</span></td>'+
'<td>{{user.timeInStatus | date: "H:mm:ss": "UTC"}}</td>'+
'</tr>'+
'<tr ng-if="users.currentUser.canAccessAdmin && statuses.statusHash[statuses.selectedStatus].customGrouping" style="background: hsl({{user.hue}}, 100%, {{user.level}})" ng-repeat="user in users.usersHash | toArray | filter:{currentStatus: statuses.statusHash[statuses.selectedStatus].groupBy} : false | negativeSplitFilter: hideMatchingText | orderBy: ' + "'" + 'timeInStatus' + "'" +':true">'+
'<td><change-user-status-dropdown/></td>'+
'<td ng-if="statuses.selectedStatus == \'busy\' && statuses.statusHash[\'busy\'].showRingGroup"><span style="font-size:0.9em;" ng-repeat="ringGroup in user.ringGroups" class="label label-info">{{ringGroup}}</span></td>'+
'<td>{{user.timeInStatus | date: "H:mm:ss": "UTC"}}</td>'+
'</tr>'+
'<tr ng-if="!users.currentUser.canAccessAdmin" style="background: hsl({{user.hue}}, 100%, {{user.level}})">'+
'<td>{{statuses.statusHash[users.usersHash[users.currentUser.id].currentStatus].name}}</td>'+
'<td>{{users.usersHash[users.currentUser.id].timeInStatus | date: "H:mm:ss": "UTC"}}</td>'+
'</tr>'+
'</tbody>'+
'</table></div>' );
$('#userStatuses').dialog({
closeOnEscape: false,
resize: function(event, ui){
}
}).dialogExtend({
closable : false,
maximizable : false,
collapsable : true,
dblclick : "collapse",
minimizable : true,
minimizeLocation : "right"
});
$('.ui-dialog-titlebar').css('position', 'relative');
$('#userStatuses').parent().attr("ng-app", "statusesApp");
$('#userStatuses').parent().attr("ng-controller", "statusesAppController");
//The config/settings window
$('#userStatuses').parent().append('<div class="horizontalSlideOut" style="box-sizing: border-box; position: absolute; opacity:0; width: 0px; top:0px; background: #303941; right: 0px; height: 100%; padding: 10px 5px;"><div style=" height: 100%; overflow-y:auto; overflow-x:hide;">'+
'<div>'+
'<label for="hideMatching" style="color: white;">Hide Matching:</label>'+
'<input type="text" ng-model="hideMatchingText" style="width: 200px; padding: 6px 6px; box-shadow: none; margin: auto auto 10px 0px; font-family: Verdana, Arial, sans-serif; border: 0px; font-size: 1em;">'+
'</div>'+
'<div class="checkbox">'+
'<label style="color: white;"><input type="checkbox" ng-model="offlineWhenClosed">Auto Offline</label>'+
'</div>'+
'<div class="allConfigsAccordian">'+ //Encapsulates the statuses
'<h2>Statuses</h2>'+
'<div class="statusSettingsAccordion">'+
'<h3 ng-repeat-start="status in statuses.statusArray">'+
'<span>{{status.name}}</span>'+
'</h3>'+
'<div ng-repeat-end>'+
'ID: <span style="font-size: 0.9em;">{{status.id}}</span>'+
'<div ng-if="status.id == \'busy\'" class="checkbox">'+
'<label><input type="checkbox" ng-model="status.showRingGroup">Show Ring Groups</label>'+
'</div>'+
'<div class="checkbox">'+
'<label><input type="checkbox" ng-change="!status.customGrouping ? status.groupBy = status.id : null" ng-model="status.customGrouping">Custom Grouping</label>'+
'</div>'+
'<div ng-if="status.customGrouping">'+
'<label for="statusMatchBy{{status.id}}" style="white-space: nowrap;">Group Name</label>'+
'<input id="statusMatchBy{{status.id}}" type="text" ng-model="status.groupBy" style="width: 150px; padding: 2px 2px; box-shadow: none; margin: auto auto 10px 0px; font-family: Verdana, Arial, sans-serif; border: 0px; font-size: 1em;">'+
'</div>'+
'<div class="checkbox">'+
'<label><input type="checkbox" ng-model="status.color">Color</label>'+
'</div>'+
'<div>'+
'<label for="statusName{{status.id}}" style="white-space: nowrap;">Display Name</label>'+
'<input type="text" ng-model="status.name" style="width: 150px; padding: 2px 2px; box-shadow: none; margin: auto auto 10px 0px; font-family: Verdana, Arial, sans-serif; border: 0px; font-size: 1em;">'+
'</div>'+
'<div ng-if="status.color">'+
'<label for="hideMatching{{status.id}}" style="white-space: nowrap;">Highest {{status.name}} Permitted (s)</label>'+
'<input type="number" ng-model="status.maxTime" id="hideMatching{{status.id}}" style="width: 75px; padding: 2px 2px;">'+
'</div>'+
'</div>'+
'</div>'+
'<h2>Ring Groups</h2>'+
'<div class="ringGroupsAccordion" style="width: auto;">'+
'<h3 ng-repeat-start="ringGroup in ringGroups.tagList">{{ringGroup.name}}</h3>'+
'<div ng-repeat-end>'+
'ID: <span style="font-size: 0.9em;">{{ringGroup.id}}</span>'+
'<div>'+
'<label style="white-space: nowrap;">Tag Name</label>'+
'<input type="text" ng-model="ringGroup.name" style="width: 150px; padding: 2px 2px; box-shadow: none; margin: auto auto 10px 0px; font-family: Verdana, Arial, sans-serif; border: 0px; font-size: 1em;">'+
'</div>'+
'<div>'+
'<label style="white-space: nowrap;">Highest {{ringGroup.name}} Permitted (s)</label>'+
'<input type="number" ng-model="ringGroup.maxTime" id="hideMatching{{status.id}}" style="width: 75px; padding: 2px 2px;">'+
'</div>'+
'<div>'+
'</div>'+
'</div>'+
'</div>'+
'</div>'+
'<copy-paste-config-btn />');
//Appends the html for the settings button and statuses dropdown
$('#userStatuses').parent().append(
'<div ng-if="users.currentUser.canAccessAdmin" style="font-size: 1em; margin-top: 3px;">\
<div id="userStatusesSettingsBtn" class="userStatusesSettingsBtn btn btn-info">Settings</div>\
<select ng-model="statuses.selectedStatus" style="width: 150px; float:right; height: 35px;">\
<option id="{{status.id}}" value="{{status.id}}" ng-repeat="status in statuses.statusArray | unique: \'groupBy\'">{{status.customGrouping ? status.groupBy : status.name}}</option>\
</select> \
</div>');
//Setup the config accordians and click event to toggle the configs
window.setTimeout(function(){
$('.allConfigsAccordian').accordion({
collapsible: true,
active: false,
icons: false,
heightStyle: "content"
});
$('.statusSettingsAccordion').accordion({
collapsible: true,
active: false,
icons: false,
heightStyle: "content"
});
$('.ringGroupsAccordion').accordion({
collapsible: true,
active: false,
icons: false,
heightStyle: "content"
});
$('.error-message-container').click(function(){
$(this).addClass('hidden');
$('.error-message-container .error-message').html('');
});
$('.userStatusesSettingsBtn').click(function(){
//Cannot cleanly use toggle with a box-sizing:border-box; using aniamtion instead
var slideOut = $(".horizontalSlideOut");
if(slideOut.hasClass('active')){
slideOut.animate({
width: '0',
right: '0',
opacity: '0'
}, 400);
} else {
slideOut.animate({
width: '275',
right: '-275',
opacity: '100'
}, 400);
}
slideOut.toggleClass('active');
});
}, 1000);
//Primary Angular module
var statusesApp = angular.module("statusesApp", []);
//Config and user settings factory
statusesApp.factory('Config', function(){
var config = {};
config.storage = localStorage;
config.configData = null;
//Gets the initial config data
config.InitializeConfig = function(){
var data = config.storage.getItem('talkdeskStatusesConfig');
if(data !== null){
config.configData = JSON.parse(LZString.decompressFromBase64(data));
}
};
//Gets a config by key
config.GetConfig = function(key){
if(config.configData !== null){
if(config.configData.hasOwnProperty(key)){
return config.configData[key];
}
}
return null;
};
//Sets the localstorage item
config.SetConfig = function(key, value){
if(config.configData !== null){
config.configData[key] = value;
config.storage.setItem('talkdeskStatusesConfig', LZString.compressToBase64(angular.toJson(config.configData)));
} else {
config.configData = {};
config.configData[key] = value;
config.storage.setItem('talkdeskStatusesConfig', LZString.compressToBase64(angular.toJson(config.configData)));
}
};
//Clears all config data
config.ClearConfig = function(){
if(config.configData !== null){
config.configData = null;
config.storage.removeItem('talkdeskStatusesConfig');
}
};
return config;
});
//Factory managing the users themselves
statusesApp.factory("Users", function(){
var users = {};
users.currentUser = {};
users.usersHash = {};
//Called to setup all users, users from TalkDesk model passed in
users.SetAllUsers = function(usersArray){
for(var i = 0; i < usersArray.length; i++){
var newUser = {
id: usersArray[i].id,
name: usersArray[i].attributes.name,
currentStatus: usersArray[i].attributes.status,
timeChanged: usersArray[i].attributes.updated_at,
timeInStatus:0,
hue: 110,
level: '88%'
};
users.usersHash[usersArray[i].id] = newUser;
}
};
//Sets the current user from the TalkDesk model
users.SetCurrentUser = function(newUser){
users.currentUser.id = newUser.id;
users.currentUser.name = newUser.attributes.name;
users.currentUser.canAccessAdmin = newUser.attributes.permissions_profile.admin.accessible;
};
//Adds a new suer to the hash, should almost never be used
users.NewUser = function(requestObject){
var newUser = {
id: requestObject._id,
name: requestObject.name,
currentStatus: requestObject.status,
timeChanged: requestObject.updated_at,
timeInStatus:0,
hue: 110,
level: '88%'
};
users.usersHash[requestObject._id] = newUser;
};
users.UpdateUserStatus = function(userId, status, updated_at ){
users.usersHash[userId].currentStatus = status;
users.usersHash[userId].timeChanged = updated_at;
users.usersHash[userId].timeInStatus = 0;
};
users.UpdateUsersCallRingGroup = function(userId, tags) {
if(typeof users.usersHash[userId] !== 'undefined'){
users.usersHash[userId].ringGroups = tags;
}
};
return users;
});
//Services managing Ring Group information
statusesApp.factory('ringGroups',["Config", function(config){
var ringGroups = {};
ringGroups.tagList = [];
ringGroups.tagHash = {};
//Generates a list of tags from unique Ring Groups tags on users, initializes all tag related info
ringGroups.InitializeTags = function(usersArray){
var tagsArray = [];
var tagsHash = {};
var tagsConfig = config.GetConfig('ringGroupsConfig');
for(var i = 0; i < usersArray.length; i++){
for(var ii = 0; ii < usersArray[i].attributes.tags.length; ii++){
if(!tagsHash.hasOwnProperty(usersArray[i].attributes.tags[ii])){ //Only add the tag if it has not yet been added
if(tagsConfig !== null){
if(tagsConfig.hasOwnProperty(usersArray[i].attributes.tags[ii])){
tagsArray.push(tagsConfig[usersArray[i].attributes.tags[ii]]);
tagsHash[usersArray[i].attributes.tags[ii]] = tagsConfig[usersArray[i].attributes.tags[ii]];
continue;
}
}
var newTag = {
name: usersArray[i].attributes.tags[ii],
id: usersArray[i].attributes.tags[ii],
maxTime: 200
};
tagsArray.push(newTag);
tagsHash[usersArray[i].attributes.tags[ii]] = newTag;
}
}
}
config.SetConfig('ringGroupsConfig', tagsHash);
ringGroups.tagList = tagsArray;
ringGroups.tagHash = tagsHash;
console.info(tagsHash);
console.info(config);
};
return ringGroups;
}]);
//Service managing everything status related
statusesApp.factory('Statuses',["Users","Config","ringGroups", function(users, config, ringGroups){
var statuses = {};
statuses.selectedStatus = 'after_call_work';
statuses.statusArray = [];
statuses.statusHash = {};
//Sets up the statuses based on the models statuses and the config
statuses.setStatuses = function(statusesObject){
for(var status in statusesObject){
if(config.configData !== null){
if(typeof config.configData.statusConfig !== 'undefined'){
if(config.configData.statusConfig.hasOwnProperty(status)){
var statusToPush = config.configData.statusConfig[status];
statusToPush.id = status;
statuses.statusArray.push(statusToPush);
statuses.statusHash[status] = config.configData.statusConfig[status];
continue;
}
}
}
var statusToPush = {name: statusesObject[status], id: status, color: false, customGrouping: false, groupBy:status, maxTime: -1};
statuses.statusArray.push(statusToPush);
statuses.statusHash[status] = statusToPush;
}
config.SetConfig('statusConfig', statuses.statusHash);
};
//Called to reset the statuses when a new config is pasted in
statuses.ResetStatuses = function(statusesObject){
for(var status in statusesObject){
if(config.configData !== null){
if(config.configData.statusConfig.hasOwnProperty(status)){
var statusToPush = config.configData.statusConfig[status];
statusToPush.id = status;
for(let property in statusToPush){
statuses.statusHash[status][property] = statusToPush[property];
}
continue;
}
}
var statusToPush = {name: statusesObject[status], id: status, color: false, customGrouping: false, groupBy:status, maxTime: -1};
for(let property in statusToPush){
statuses.statusHash[status][property] = statusToPush[property];
}
}
config.SetConfig('statusConfig', statuses.statusHash);
};
//Handles the request from the AJAX handler
statuses.ProcessStatusChange = function(requestObject, type){
if(type == 'userInfo'){
if(typeof users.usersHash[requestObject._id] !== 'undefined') {
if(users.usersHash[requestObject._id].currentStatus != requestObject.status){
users.UpdateUserStatus(requestObject._id, requestObject.status, requestObject.updated_at);
users.UpdateUsersCallRingGroup(requestObject.user_id, []);
}
} else {
users.NewUser(requestObject); //Should only be called if a user is added after the script is ran
}
}else if(type == 'callInfo'){
if(typeof users.usersHash[requestObject.user_id] !== 'undefined') {
if(users.usersHash[requestObject.user_id].currentStatus != 'busy'){
users.UpdateUserStatus(requestObject.user_id, 'busy', requestObject.answered_at);
users.UpdateUsersCallRingGroup(requestObject.user_id, requestObject.tags);
} else {
users.UpdateUsersCallRingGroup(requestObject.user_id, requestObject.tags); //If the user is already busy, but more info comes through, update ring groups
}
}
}
};
//Processes all users times, called periodically to regularly update
statuses.CalculateStatusTimes = function(){
for(var user in users.usersHash){
if(users.usersHash.hasOwnProperty(user)){
var timeData = statuses.CalculateStatusTime(user);
users.usersHash[user].timeInStatus = timeData.diff;
users.usersHash[user].hue = timeData.hue;
users.usersHash[user].level = timeData.level;
}
}
};
//Calculates the time data for a single user
statuses.CalculateStatusTime = function(user){
var startMs = new Date(users.usersHash[user].timeChanged).getTime();
var nowMs = new Date().getTime();
var diff = (nowMs - startMs);
var hue = 110;
var level = statuses.statusHash[users.usersHash[user].currentStatus].color?'88%':'100%';
hue = statuses.CalculateHue(diff, statuses.statusHash[users.usersHash[user].currentStatus], users.usersHash[user]);
return {diff: diff, hue: hue, level: level};
};
//Calculates the hue for the user based on their current status and/or ring group
statuses.CalculateHue = function(diff, currentStatus, user){
if(currentStatus.id != 'busy'){
return Math.max(110 - Math.abs((diff/1000*(110/currentStatus.maxTime))), 0);
} else {
if(typeof user.ringGroups !== 'undefined' && currentStatus.showRingGroup){
if(user.ringGroups.length > 0){
var maxTime = 0;
for(var i = 0; i < user.ringGroups.length; i++){
maxTime += ringGroups.tagHash[user.ringGroups[i]].maxTime;
}
maxTime = Math.round(maxTime/user.ringGroups.length);
return Math.max(110 - Math.abs((diff/1000*(110/maxTime))), 0);
}
}
return Math.max(110 - Math.abs((diff/1000*(110/currentStatus.maxTime))), 0);
}
};
return statuses;
}]);
//Angular controller for the app
statusesApp.controller("statusesAppController", ["$scope", "$timeout", "Statuses", "Users", "Config", "ringGroups", function($scope, $timeout, Statuses, Users, Config, ringGroups){
/*==============================
Service and variable initilizations
==============================*/
//Services assignment
$scope.statuses = Statuses;
$scope.users = Users;
$scope.config = Config;
$scope.ringGroups = ringGroups;
//Service Initilization
$scope.config.InitializeConfig();
$scope.ringGroups.InitializeTags(App.Vars.agents.models);
$scope.statuses.setStatuses(App.Vars.company.attributes.custom_status);
$scope.users.SetAllUsers(App.Vars.agents.models);
$scope.users.SetCurrentUser(App.Vars.agent);
//Non-service variable initilization
$scope.hideMatchingText = $scope.config.GetConfig('hideMatchingText') === null ? '' : $scope.config.GetConfig('hideMatchingText');
$scope.offlineWhenClosed = $scope.config.GetConfig('offlineWhenClosed') === null ? true : $scope.config.GetConfig('offlineWhenClosed');
$scope.errors = []; //Unused
/*==============================
Variable watching for config
==============================*/
var statusesTimeout = $timeout(function(){}); // Debouncer timer for statuses
var ringGroupTimeout = $timeout(function(){}); // Debouncer timer for statuses
var hideMatchingTimeout = $timeout(function(){}); // Debouncer timer for hideMatchingText
//Deep Watch statuses config for changes, write to localStorage on debounced change
$scope.$watch('statuses.statusHash', function(newVal, oldVal){
$timeout.cancel(statusesTimeout);
statusesTimeout = $timeout(function(){
$scope.config.SetConfig( 'statusConfig', $scope.statuses.statusHash);
}, 500);
}, true);
//Deep Watch ringGroups config for changes, write to localStorage on debounced change
$scope.$watch('ringGroups.tagHash', function(newVal, oldVal){
$timeout.cancel(ringGroupTimeout);
ringGroupTimeout = $timeout(function(){
$scope.config.SetConfig( 'ringGroupsConfig', $scope.ringGroups.tagHash);
}, 500);
}, true);
//Watch hideMatchingText config for changes, write to localStorage on debounced change
$scope.$watch('hideMatchingText', function(newVal, oldVal){
$timeout.cancel(hideMatchingTimeout);
hideMatchingTimeout = $timeout(function(){
$scope.config.SetConfig('hideMatchingText', newVal);
}, 500);
});
//Watch offlineWhenClosed config for changes, write to localStorage on change
$scope.$watch('offlineWhenClosed', function(newVal, oldVal){
$scope.config.SetConfig('offlineWhenClosed', newVal);
});
/*==============================
Controller Methods
==============================*/
//The handler for AJAX requests
$scope.SetupAJAXHandler = function(open) {
XMLHttpRequest.prototype.open = function() {
this.addEventListener("readystatechange", function() {
if(this.readyState == 4)
{
var xmlResponseText = this.responseText;
if(typeof xmlResponseText != 'undefined' && xmlResponseText != ""){
var responseObject = {};
try{
responseObject = JSON.parse(xmlResponseText);
}
catch(e) {
console.error("An error occured during response parsing" + e);
}
try{
if(typeof responseObject._id != 'undefined'){
if(typeof responseObject.status != 'undefined'){
$scope.statuses.ProcessStatusChange(responseObject, 'userInfo');
}else if(typeof responseObject.callsid != 'undefined'){
$scope.statuses.ProcessStatusChange(responseObject, 'callInfo');
}
}
} catch(e) {
console.error("An error occured during request processing" + e);
}
}
}
}, false);
open.apply(this, arguments);
};
};
//Sets the timer for when times are recalcualted, 500ms at the moment
$scope.SetupTimer = function(){
setInterval(function(){$scope.statuses.CalculateStatusTimes(); $scope.$apply();}, 500);
};
$scope.Unload = function(){
$(window).unload(function(){
//var agent = {};
//angular.copy(App.Vars.agent.attributes, agent);
//Can either send the entire agents info with the request or just the following, both seem to work
if($scope.offlineWhenClosed){
$.ajax({
url: 'https://'+ window.location.hostname +'/users/' + $scope.users.currentUser.id,
type: 'PUT',
headers: {
'Accept':'application/json, text/javascript, */*; q=0.01',
'Accept-Language':'en-US,en;q=0.8',
'Content-Type': 'application/json'
},
timeout: 250,
data: '{"user":{"status":"offline","status_change":true,"reason":"automated"}}'
});
}
});
};
$scope.SetupAJAXHandler(XMLHttpRequest.prototype.open);
$scope.SetupTimer();
$scope.Unload();
}]);
//Directive defining the copy/paste dropdown element and action
statusesApp.directive('copyPasteConfigBtn',['Config', 'Statuses', function(config, statuses){
var link = function(scope, element, attrs){
element.bind('click', function(){
var oldConfig = LZString.compressToBase64(angular.toJson(config.configData));
var newConfig = window.prompt('Copy this config or paste another config here', oldConfig);
if(newConfig !== null && oldConfig !== newConfig && newConfig !== '' && newConfig !== '{}'){
try{
var configObject = JSON.parse(LZString.decompressFromBase64(newConfig));
for(var property in configObject){
if(configObject.hasOwnProperty(property)){
config.SetConfig(property, configObject[property]);
}
}
config.InitializeConfig();
statuses.ResetStatuses(App.Vars.company.attributes.custom_status);
} catch(e) {
console.error("Invalid JSON For Config: " + e);
console.error(LZString.decompressFromBase64(newConfig));
}
} else if(newConfig === '{}') {
config.ClearConfig();
config.InitializeConfig();
statuses.ResetStatuses(App.Vars.company.attributes.custom_status);
}
});
};
return{
link: link,
restrict: 'AE',
replace: true,
template: '<div style="text-align: center;"><div class="btn btn-success" style="margin-top:3px;">Copy/Paste Config</div></div>'
};
}]);
//Directive defining a user status dropdown template
statusesApp.directive('changeUserStatusDropdown', function(){
return{
restrict: 'AE',
replace: true,
template: '<div class="dropdown pull-left">\
<div dropdown-clear class="dropdown-toggle" data-toggle="dropdown">\
{{user.name}}\
<span class="caret"></span>\
</div>\
<ul style="position: fixed;"class="dropdown-menu">\
<li ng-repeat="status in statuses.statusArray"><a change-user-status userId="{{user.id}}" statusId="{{status.id}}">{{status.name}}</a></li>\
</ul>\
</div>'
};
});
//Clears the dropdown from beign clipped by any overflow:hidden elements.
//Implementation Courtesy of https://github.com/twbs/bootstrap/issues/7160 --> http://jsfiddle.net/Q5JvA/
statusesApp.directive("dropdownClear", function(){
var link = function(scope, element, attrs){
element.bind('click', function(){
var button = $(this);
var dropdown = button.parent().find('.dropdown-menu');
var dropDownTop = button.offset().top + button.outerHeight();
dropdown.css('top', dropDownTop + "px");
dropdown.css('left', button.offset().left + "px");
});
};
return{
link: link,
scope: false
};
});
//Directive when a status is selected when changing a users status
statusesApp.directive('changeUserStatus', function(){
var link = function(scope, element, attrs){
var userID = attrs.userid;
var statusID = attrs.statusid;
if(typeof userID !== 'undefined' && typeof statusID !== 'undefined'){
element.bind('click', function(){
var data = {user:{status:statusID, status_change:true, reason:null}};
$.ajax({
url: 'https://'+ window.location.hostname +'/users/' + userID,
type: 'PUT',
headers: {
'Accept':'application/json, text/javascript, */*; q=0.01',
'Accept-Language':'en-US,en;q=0.8',
'Content-Type': 'application/json'
},
timeout: 250,
data: JSON.stringify(data)
});
return true;
});
}
};
return{
link: link,
scope: false
};
});
//Converts an associative array to an array https://github.com/petebacondarwin/angular-toArrayFilter
statusesApp.filter('toArray', function () {
return function (obj, addKey) {
if (!angular.isObject(obj)) return obj;
if ( addKey === false ) {
return Object.keys(obj).map(function(key) {
return obj[key];
});
} else {
return Object.keys(obj).map(function (key) {
var value = obj[key];
return angular.isObject(value) ?
Object.defineProperty(value, '$key', { enumerable: false, value: key}) :
{ $key: key, $value: value };
});
}
};
});
/**
* https://github.com/angular-ui/angular-ui-OLDREPO/blob/master/modules/filters/unique/unique.js
* Filters out all duplicate items from an array by checking the specified key
* @param [key] {string} the name of the attribute of each object to compare for uniqueness
if the key is empty, the entire object will be compared
if the key === false then no filtering will be performed
* @return {array}
*/
statusesApp.filter('unique', function () {
return function (items, filterOn) {
if (filterOn === false) {
return items;
}
if ((filterOn || angular.isUndefined(filterOn)) && angular.isArray(items)) {
var hashCheck = {}, newItems = [];
var extractValueToCompare = function (item) {
if (angular.isObject(item) && angular.isString(filterOn)) {
return item[filterOn];
} else {
return item;
}
};
angular.forEach(items, function (item) {
var valueToCheck, isDuplicate = false;
for (var i = 0; i < newItems.length; i++) {
if (angular.equals(extractValueToCompare(newItems[i]), extractValueToCompare(item))) {
isDuplicate = true;
break;
}
}
if (!isDuplicate) {
newItems.push(item);
}
});
items = newItems;
}
return items;
};
});
//Filters out multiple values from a string using '|' as a delimiter
statusesApp.filter('negativeSplitFilter', ['$filter', function($filter){
return function(items, filterString){
if(filterString != ''){
var output = [];
var filterValues = filterString.split('|');
for(var i = 0; i < filterValues.length; i++){
if(filterValues[i] != ''){
filterValues[i] = filterValues[i].trim();
}else{
filterValues.splice(i, 1);
}
}
angular.forEach(items, function(item){
var match = false;
angular.forEach(item, function(key, value){
for(var i =0; i < filterValues.length; i++){
if(String(key).toLowerCase().includes(filterValues[i].toLowerCase())){
match = true;
}
}
});
if(!match){
output.push(item);
}
});
return output;
}
return items;
};
}]);
angular.bootstrap($('#userStatuses').parent(), ['statusesApp']);
}
function Sleep(milliseconds) {
var currentTime = new Date().getTime();
while (currentTime + miliseconds >= new Date().getTime()) {
}
}
});
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