gistfile1.txt

10:09:16 AM CST :  Please let our Representative know if you have contacted us by email regarding this same issue or question so that we may remove the duplicate request from our systems. Thank you!

 10:09:26 AM CST :  You are number (2) in queue.

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 10:10:17 AM CST :  Thank you for your patience.

 10:11:37 AM CST :  You are next in queue...

 10:12:27 AM CST :  We sincerely apologize for the long wait times today.

 10:14:18 AM CST :  Thank you for your patience.

 10:17:03 AM CST :  Helena has joined this session!

 10:17:03 AM CST :  Connected with Helena. Your reference number for this chat session is 2066744.

 10:17:03 AM CST :  Hello my name is Helena. How may I help you today?

 10:17:13 AM CST : Andrew Crawford: Order #48794620 is a replacement order for RMA#23986165.

When I requested the RMA, I requested that the replacement should be shipped to "Letu" in my address book since I am traveling and they will hold it for me.

 10:17:22 AM CST : Andrew Crawford: Unfortunately it looks like the order is being shipped to an address that is neither the address of the original order nor is the address that I indicated the replacement should be shipped to at the time I created the RMA.

 10:17:34 AM CST : Helena: I would be glad to assist you with that... Can you please give me one moment while I look into this for you?

 10:17:37 AM CST : Andrew Crawford: sure

 10:20:59 AM CST : Helena: Thanks for waiting. I'm actually still looking into this . . . one more moment please.

 10:22:09 AM CST : Helena: Thank you for holding. I show that this RMA was issued online by yourself. The return address is completed by yourself.

 10:22:47 AM CST : Andrew Crawford: that's correct, however the return address on the order (3117 asheton ct.) is not the one I selected when making the RMA

 10:25:04 AM CST : Helena: Unfortunately, since the RMA is issued by yourself, we apologize that we are unable to assist you directly at this time. You may try to pick up the package under the current address. If the package is unable to deliver to that address, we will issue a full refund to your original payment method.

 10:25:35 AM CST : Andrew Crawford: so you're saying that you cannot change the address on the order?

 10:26:54 AM CST : Helena: Yes, that is correct. I show that the replacement item has been shipped out as of 12/20, so we are unable to change the shipping address for you. We apologize that we are unable to assist you directly at this time.

 10:27:24 AM CST : Andrew Crawford: I have a second RMA outstanding (#25701107) which you should receive today, and I suspect the same thing will happen again (will be shipped to the wrong address).

 10:28:50 AM CST : Helena: We can update the shipping address for this RMA. May I confirm the current correct shipping address?

 10:29:21 AM CST : Andrew Crawford: The correct shipping address is

 10:29:26 AM CST : Andrew Crawford: CPO#1414 DREW CRAWFORD

 10:29:33 AM CST : Andrew Crawford: 2100 S Mobberly Ave

 10:29:39 AM CST : Andrew Crawford: Longview TX 75602-3564

 10:30:40 AM CST : Helena: Could you please add the new address on the address book under your account and select is as the default address? After doing that, we can update the shipping information for you without any problem.

 10:31:08 AM CST : Andrew Crawford: done

 10:34:00 AM CST : Helena: However, I show that the shipping address has not been updated successfully. Can you confirm it again?

 10:34:23 AM CST : Andrew Crawford: what?

 10:35:30 AM CST : Helena: The shipping address is still the same as before, not updated successfully. Only if you updated it, we can change the RMA address for you.

 10:35:49 AM CST : Andrew Crawford: the correct shipping address is now the default shipping address for my account.

 10:36:05 AM CST : Andrew Crawford: are you saying that there is something else that I need to do?

 10:38:51 AM CST : Helena: I show that the shipping address is still "1500W FAIRMONT ST". Please updated the information under your account and select the updated shipping information as default address information. If you are still having problems, please contact our call center at 800-390-1119 5:30am-5:30pm Mon-Fri. PST for further help.

 10:39:04 AM CST : Andrew Crawford: Let me send you a screenshot

 10:39:05 AM CST : Andrew Crawford: http://dl.dropbox.com/u/59605/Screen%20shot%202010-12-21%20at%2010.37.47%20AM.png

 10:39:17 AM CST : Andrew Crawford: as you can see here, 2100 S Mobberly Ave is the default shipping address for my account.

 10:40:56 AM CST : Helena: One moment, please...

 10:43:37 AM CST : Helena: Thank you for holding. I am unable to locate the link you provided. Our system is down now. You may contact us back this afternoon or call us directly for this issue. We apologize that we are unable to assist you directly at this time.