livechat-parameters.md

ChatBot with LiveChat

1. Supported parameters:

• default_id
• default_name
• default_email
• default_ip
• default_city
• default_region
• default_country
• default_country_code
• default_timezone
• default_url
• default_referrer

2. How to use default attributes?

If you want to use one of these attributes in your bot just type it into your bot response like presented below:

Hello {{default_name}}

or

Hello {{default_name}}, your email is {{default_email}}, right?

3. Replacing attributes values

You can do it with your LiveChat widget code (https://www.livechatinc.com/kb/custom-variables-configuration/)

Warning! If you want to replace e.g. default_name and default_email parameters your code should look like presented below:

<script type="text/javascript">
    window.__lc = window.__lc || {};
    window.__lc.license = 123456; // here put your license id
    window.__lc.params = [
    { name: "name", value: "PUT_YOUR_VALUE" }, // example of replacing default_name value
    { name: "email", value: "PUT_YOUR_VALUE" } // example of replacing default_email value
    ];
    (function() {
        var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
        lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
        var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);})();
</script> 

Important! Parameters cannot contain a prefix default_ that you are using to recognize these attributes in ChatBot platform.

After that, you can use your replaced attributes in ChatBot like that: Hello {{default_name}}, your email is {{default_email}}, right?