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@ericmeltzer
Created July 10, 2012 00:00
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2-3 Day Delay on Gray Tee beta orders to fix labels
Dear customers,
We were initially planning to ship out all the Gray Tee orders today, but it turns out we have a small problem. In the states, the FTC strictly regulates how clothing is labeled, which means every garment sold has to have care instructions, a country of origin, and an indicator of what materials were used. Since we wanted to leave the shirts as simple as possible, we were going to print the care info on the inside of the shirt, but leave the other stuff on a removable tag on the packaging.
As it turns out, you have to get an exemption in writing from the Secretary of the FTC to put your labels anywhere but on the shirt itself. Luckily, we are next-door neighbors with a really great silk-screen shop, so they are adding the necessary labeling as we speak. Since they need the shirts unfolded in order to print on them, and we had them all folded up ready to ship, Shan and I spent the morning unfolded and bundling shirts:
http://imgur.com/REB3I
Anyhow, we're really sorry for the delay, and we'll get these out as soon as possible. If any of you are having a tee-shirt emergency and absolutely need yours this moment, let us know and we'll figure something out.
Best,
-Eric
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