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We use Illiad for ILL, and have heavily modified it. One thing that came up this week was how bad the renewal confirmations are. I wrote a quick script to fix that. Here's what it does:
Default renewal confirmation screen at GVSU:
Why yes, it is useful to have 2 separate alerts there. Thank you.
My presentation proposal for Library Technology Conference 2014
Holistic Tech: Harness Your Library's Data Fetish to Solve the Right Problems
Session Abstract
Libraries have jumped on the User Experience bandwagon of late, rethinking our tools and services with a new focus on patron needs. But we still see things differently than our patrons. Where we see discrete services supporting our larger mission, patrons only see a confusing website. Without a holistic view, we spend our time solving the wrong problems.
Fortunately, we have everything we need locked up in data silos. In this presentation, I'll talk about how to get that data out of the dark and make it a powerful tool in reshaping your library's commitment to service.