SugarCRM v7 - Conditional record locking through ACL's customisation - Reach out for SugarCRM consulting: https://www.naonis.tech/services/sugar-crm.html

acl.php

<?php
// file: custom/Extension/modules/Cases/Ext/Vardefs/acl.php

$dictionary['Case']['acls']['SugarACLLock'] = true;

SugarACLLock.php

<?php

//
// Enrico Simonetti
// enricosimonetti.com
// 
// 2016-05-08 on Sugar 7.7.0.0
// file: custom/data/acl/SugarACLLock.php
//
// ACL to lock record in certain conditions. Always allow admin users and specific user ids
//
// Changes to this class might require the user browser's storage and cache to be cleared, to work correctly
//

class SugarACLLock extends SugarACLStrategy
{
    // allowed user ids
    protected $user_ids_to_allow = array(
    );

    // denied actions
    protected $denied_actions = array(
        'edit',
        'delete',
        'massupdate',
        'import',
    );

    // has to match on all conditions
    protected $bean_lock_mappings = array(
        'Cases' => array('status' => 'Closed', 'type_c' => 'Technical Support'),
    );

    // our custom method to check permissions
    protected function _canUserWrite($context)
    {
        // retrieve user from context
        $user = $this->getCurrentUser($context);

        if($user->isAdmin() || in_array($user->id, $this->user_ids_to_allow)) {
            return true;
        } else {
            // check additional beans conditions here
            // is there a bean?
            if(!empty($context['bean']) && is_object($context['bean']) && !empty($context['bean']->id)) {
                // do we have a mapped known object instance?
                if($context['bean'] instanceof SugarBean && !empty($context['bean']->module_dir) && !empty($this->bean_lock_mappings[$context['bean']->module_dir])) {
                    // do we have all matching fields for this object?
                    foreach($this->bean_lock_mappings[$context['bean']->module_dir] as $field => $value) {
                        // check if field is empty, as its value might not be loaded
                        if(empty($context['bean']->$field)) {
                            // retrieve the full bean as in some occastions (like listviews), not all fields are available on the context
                            $bean = BeanFactory::getBean($context['bean']->module_dir, $context['bean']->id);
                        } else {
                            $bean = $context['bean'];
                        }
                        if(empty($bean->$field) || $bean->$field != $value) {
                            // all conditions have to match, if any field is different from the condition or empty, allow
                            return true;
                        }
                    }
                    // default do not allow once here
                    return false;
                }
            }
            return true;
        }
    }

    // runtime access check
    public function checkAccess($module, $view, $context)
    {
        $view = SugarACLStrategy::fixUpActionName($view);
        // if it is not a blocked action, or there is no bean, allow it
        if(!in_array($view, $this->denied_actions) || !isset($context['bean'])) {
            return true;
        }

        // can user write?
        if($this->_canUserWrite($context)) return true;

        // everyone else for everything else is denied
        return false;
    }

    // mostly for front-end access checks (cached on the application, per user)
    public function getUserAccess($module, $access_list = array(), $context = array())
    {
        // retrieve original ACL
        $acl = parent::getUserAccess($module, $access_list, $context);

        // if user can't write
        if(!$this->_canUserWrite($context)) {
            // override access, disable access where required if not admin and not special user
            foreach($acl as $access => $value) {
                if(in_array($access, $this->denied_actions)) {
                    $acl[$access] = 0;
                }
            }
        }

        // return modified acl	
        return $acl;
    }
}