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Created January 21, 2015 08:31
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Publisher: Help us Isolate the Bug
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support_guide.md

Something is not working? Please follow the steps below to help us isolate the cause of error.

Disable Podlove Cache

While testing, disable out internal cache. Put the following at the end of wp-config.php

# wp-config.php
define('PODLOVE_TEMPLATE_CACHE', false);

Disable other Caches

If you are using a caching plugin, please deactivate it. Examples for such plugins are:

  • W3 Total Cache
  • WP Super Cache
  • Quick Cache

Does it work when you use a default theme (like twentyfifteen)?

Sometimes themes change default WordPress behaviour that breaks plugins. By testing your setup with a default theme, we can make sure it's not the themes fault.

Does it work when you disable all plugins except the Publisher?

Just like the theme, other plugins might interfere with how the Publisher works.

Now What?

You followed the steps above and the error still persists? Create a GitHub Issue if you haven't done so already, paste the output from your Podlove ➜ Support menu and mention that you have followed the steps above.

Thank you!

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