Our goal is to make life easier for our customers. At Auth0 we strive for high quality in everything we do: our software, our service, our docs, our interactions. Authentication and Authorization are hard problems and we want to leave our customers with a feeling of relief that a big burden has been lifted for them. Authentication is often a tiny, but very critical aspect of any app. Trust is essential as we are quite literally __holding the keys__� that enables access to an app.
The Customer Success Team does everything needed to make a customer well... successful with our product. We:
- Answer questions from exploring and existing customers.
- Write proof of concept/demos of our technologies.
- Write tutorials that teach customers how to use a specific feature.
- Educate customers on new scenarios enabled by Auth0.
- Develop or enhance SDKs for specific platforms.
- Write new integrations with other 3rd party apps or identity providers.
- Design solutions that use Auth0 in the context of a bigger system.
- Contribute to Auth0 core features through new features, requirements and input.
The key metrics for our team are:
- Overall customer satisfaction (e.g. feedback on Github, and other channels, testimonials, NPS).
- Time to respond and time to resolve.
- Conversions (e.g. prospective customers turned into actual ones)
Intercom: We use intercom.io for app instrumentation, support and customer reach out (e.g. sending notifications, advisories, etc).
IRC: We use a public channel #auth0 on IRC for helping developers with quick questions (http://chat.auth0.com)
GitHub: To manage content and track issues.
You love helping people, solving problems and you want to be a major factor in the success of some of our biggest customers. A CSE is someone who is technical and enjoys building solutions, but also wants to stay close to customers at a fast-moving startup like Auth0. You have very good communication skills and can explain technical concepts written or verbally.
Any serious app developed in the world needs some way of identifying legitimate users (authentication). Because virtually every app in the world can potentially use Auth0, a CSE will be exposed to all kinds of programming languages, stacks and frameworks. A CSE must enjoy working with this diversity of technologies; developing samples, or entire SDKs for new platforms.
There are also many 3rd party apps and systems Auth0 potentially can interact with: 3rd party identity systems (e.g. social providers, SAML based SaaS apps, APIs, etc.). CSEs will often develop new integrations with these systems as requested by customers. These will be incorporated into Auth0’s core capabilities.
Auth0 offers great extensibility features which allows users to customize the “last mile” of a solution: connecting to a custom authentication database, adding new ACLs, etc. CSEs will often create new rules and publish them to our public repositories.
- E-mail us to jobs@auth0.com
- Tell us a little bit about yourself and your work
- Include links to projects and work you've done before
Auth0 is a privately-held tech company based in Seattle, WA. We have a distributed team working remotely from Seattle, Philadelphia, Buenos Aires and Cordoba.
- We are building our product on top of nodejs, mongodb, linux, puppet among other technologies. Our infrastructure process thousands of logins a day.
- We believe in Open Source, we enjoy sharing what we've learnt
- We are funded by Bessemer Venture Partners (investors at Skype, LinkedIn, Sendgrid, Yelp among others) and K9 Ventures (investors at Twilio, Lyft).
We're building the company we always wanted, with people who share the same passion for technology, solutions and customers.